Heiligkreuz Holidays from £259

A basic, no-frills hotel offering the essentials without extras like a mini fridge or coffee/tea-making facilities. The bed was a little on the hard side, but the room was clean and functional. The real highlight is the location—within easy walking distance to the charming old town, making it a convenient base for exploring the area.

Quaint new hotel, very helpful staff. Rooms small and somewhat cramped but with a beautiful view of the mountains. Still working out the kinks of a new property including renovations/beautification of landscaping and pool which was very loud from 7am-10pm every night.

My husband and I liked the fact that the property is located in a residential neighborhood with proximity to restaurants and bus stops. The property was clean and comfortable. However the self check-in and check-out process was not very user friendly. Upon arrival it took several tries to get to work and during our three day stay we had to help other guests with theirs on our way in and out of the building. Throughout our stay we did not see any staff at the property except for a house keeping lady who was of no help because she was just there to clean. We could not use the refrigerator in our suite for all 3 days we were there. Communication was very poor with no one taking phone calls and even email response was not prompt. On our last night we finally received an email response to our complaint about no refrigerator, telling us that there is one. We eventually found out that the one cabinet door that would not open was the refrigerator door and was jammed. After much prying, we forced it open from the bottom of the cabinet. This would not be a problem if there was a staff on site even for just a few hours a day or if their phone lines were working.