Heidberg Holidays from £216

Clean room, friendly staff, delicious and varied breakfast! Cozy, comfortable!

Staff did not seem very happy or motivated. They were not looking to provide excellent service, just to impart information on what as possible/not possible and not ‘go the extra mile’ to create a happy customer experience. For example, the breakfast room was far too hot (multiple guests had complained of this) but senior staff were not prepared to make it cooler by opening doors/windows or turning on the air conditioning. There was no decaf coffee in the rooms and the receptionist could not provide any - this is a basic requirement in hotels. The receptionist offered to provide us with a phone number to order some ourselves! Unglaublich. The only two people who went out of their way to be helpful were two young members of staff, one female and one male, who looked as if they may have been new or temporary workers. The more senior staff were less helpful. The dining room was closed for an event on Friday 10/10 without warning or apology to hotel guests. This was very inconvenient.

Lovely, quiet location right by the river. Local shops are a 5 mins walk away. Nice breakfast set-up where you can sit inside, or outside on a lovely balcony with a few tables.

Very nice and quiet, friendly staff. Is a bit of a time capsule back to the 90's but not a bad thing!

Amazing, incredible and attentive staff. We were there for a Euro 2024 match in Koln and we were given exact directions to and from the stadium which made everything so much easier considering how late the match ended. When we checked out, a taxi was called for us and breakfast was even opened early for us since we left before 06:00. The rooms were spacious and clean. The property itself is very well maintained. The staff take a great deal of pride in the property. Thank you so much for your amazing hospitality.