Heavenly Hills Holidays from £748

The staff and manager was understanding.the only thing I didn’t like was the the WiFi is horrible

Great, new property. It was clean and thoughtfully designed (only one weird choice was the toilet in the shower). Super garden, and the breakfast place on the property had excellent coffee and sandwiches. We had room number 9, the shower was leaking a bit. I would say this place had European touches, the AC, the brands used in the bathroom, the architecture and the bread in the coffe shop all reminded me Europe. Great place I would stay here anytime in the future. It’s near the train tracks, bit noisy in the night (they provide earplugs).

While conveniently located close to the highway and still exceptionally quiet, this hotel had issues. Some issue were simply inconveniences or unmet expectations, while others created safety concerns for traveling with my family. The inconvenience/unmet expectation issues were primarily related to service and the breakfast - both lacking. The main safety issues were that of multiple doors. The door leading from the hotel to the pool could not be re-opened from the outside, causing guest to needlessly walk around to the front of the hotel and back through the Main Lobby to access rooms. The second was a side exit door that said a key was needed after 9pm to access from the outside. This too did not work as it should and remained unlocked and accessible the entire night. When brought to the attention of the staff, their response was a shrug and a "Yeah, that's just how it is." While not necessarily an unsafe area, it definitely lended itself to having some non-patrons around, and traveling with my wife and young child the issues with the doors did not meet my expectations and left me disappointed.

Hotel was spotless and modern and comfy. Common area furniture was really in need of replacement and breakfast was pretty gross but it was complimentary so can’t complain!

Your front desk person, dont remember her name was very kind and professional. The only thing I wish for is bacon at your breakfast. Thats it. Thank you for a great experience.