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Reviews of The Whaler Resort Kaanapali Beach

4 out of 5
The Whaler Resort Kaanapali Beach
2481 Kaanapali Pkwy, Lahaina, HI

Reviews

9.4

Exceptional

Rating 10 - Excellent. 21 out of 27 reviews" "
Rating 8 - Good. 3 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 1 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.6/10

Cleanliness

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

georgia

Liked: Cleanliness, property conditions & facilities
Great 2 bedroom condo. Spacious and very clean. Walkable to many restaurants including Whalers village which is right next door. 2 drawbacks : shower temperature was off and hard to adjust, shower was cold for at least 5 min before becoming warm and a very loud noise was always present coming from the generators in whalers village. Our balcony was on that side and it took away from the experience of just sitting outside. Recommend u get condo unit on the opposite side. But otherwise truly a great experience
Stayed 6 nights in Apr 2024
Response from The Whaler Resort on 9 May 2024
Aloha Georgia,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you enjoyed your experience overall and that you found our 2-bedroom condo to be spacious and very clean. We're also glad that our convenient location near Whalers Village and various restaurants added to your enjoyment.We sincerely apologize for the inconveniences you encountered during your stay. We've taken note of your comments regarding the shower temperature issue and the noise from the generators in Whalers Village. Please know that we're actively addressing these concerns to ensure that they are resolved promptly for future guests.Additionally, we appreciate your recommendation to opt for a condo unit on the opposite side to avoid any noise disturbances. Your feedback is invaluable to us as we continuously strive to improve our guests' experiences.We're grateful for your 5 out of 5 rating and your kind words about your stay. Should you choose to stay with us again in the future, we'll do our utmost to ensure that your next experience exceeds your expectations in every way.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We're here to make your stay as comfortable and enjoyable as possible.Mahalo,

10/10 Excellent

Mrs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Direct access to the beach and the beach walk. Location with great views. Well Maintained. Front desk and employees friendly and helpful. We’ll be back.
Stayed 7 nights in Apr 2024
Response from The Whaler Resort on 22 Apr 2024
Aloha,Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay and that our direct beach access, stunning views, and friendly staff contributed to a memorable experience.At The Whaler Resort, we strive to provide our guests with exceptional service and unforgettable memories, and we are delighted to hear that we succeeded in doing so during your visit.Your kind words mean the world to us, and we can't wait to welcome you back for another fantastic stay! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Mahalo Nui!

10/10 Excellent

Kim

Stayed 4 nights in Apr 2024
Response from The Whaler Resort on 22 Apr 2024
Aloha Kim,Thank you very much for rating us 5 out of 5! We are thrilled to hear that you had such a wonderful experience during your stay with usAt The Whaler Resort, we strive to provide all our guests with exceptional service and unforgettable memories, and it's incredibly rewarding to know that we succeeded in doing so during your visit.Your positive feedback means the world to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back for another fantastic stay in the future!Mahalo Nui

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect. The staff is very helpful, friendly and accommodating.
Stayed 14 nights in Apr 2024
Response from The Whaler Resort on 22 Apr 2024
Aloha Richard,Thank you so much for your glowing review and for rating us 5 out of 5! We are thrilled to hear that you had such a fantastic experience during your stay with us.It's wonderful to know that our prime location and friendly, accommodating staff contributed to making your visit enjoyable. Providing excellent service and ensuring our guests have a memorable stay are our top priorities, and we are delighted to hear that we succeeded in doing so during your time at The Whaler Resort.Your kind words mean a lot to us, and we can't wait to welcome you back for another perfect stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Apr 2024

10/10 Excellent

Shandlyn

Liked: Cleanliness, property conditions & facilities
I loved everything about The Whaler! It’s a beautiful location with beautiful facilities! The bed was comfortable, the shower was amazing, and the service was excellent! Everyone was nice and friendly! I would recommend this property to anyone visiting Maui!
Stayed 6 nights in Mar 2024
Response from The Whaler Resort on 22 Apr 2024
Aloha Shandlyn,Thank you so much for your glowing review! We are thrilled to hear that you loved everything about your stay at The Whaler.It's wonderful to know that you found our location beautiful, our facilities top-notch, and our service excellent. We take great pride in providing our guests with comfortable accommodations and exceptional service, so it's incredibly rewarding to hear that we succeeded in doing so during your visit.Your recommendation means the world to us, and we couldn't be happier to know that you would recommend our property to anyone visiting Maui.We can't wait to welcome you back for another fantastic stay! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Ricky

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our rental was fantastic!
Stayed 5 nights in Mar 2024
Response from The Whaler Resort on 22 Apr 2024
Aloha Ricky,Thank you for your wonderful review! We are thrilled to hear that you found your rental fantastic.At The Whaler Resort, we strive to provide our guests with comfortable and enjoyable accommodations, and we are delighted to know that we succeeded in doing so during your stay.Your positive feedback means a lot to us, and we can't wait to welcome you back for another fantastic experience! If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

4/10 Poor

Curtis Jay

Response from The Whaler Resort on 25 Mar 2024
Aloha,We are sorry to receive your unfavorable scoring for your stay with us at The Whaler Resort.While we are pleased to hear that you chose our resort for your stay, we are genuinely sorry to learn that your experience did not meet your expectations. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience or disappointment you may have encountered during your time with us.Your feedback is invaluable to us as it helps us identify areas where we can improve and ensure that future guests have a more enjoyable experience. We would greatly appreciate the opportunity to discuss your feedback further and understand how we can better serve you in the future. Please know that your scores have been shared with our management team, and we are committed to taking the necessary steps to address them promptly. We want to assure you that your feedback will not go unnoticed, and we are dedicated to making the improvements needed to enhance our guests' experiences.We sincerely hope that you will give us another chance to exceed your expectations and provide you with the exceptional service and hospitality that we strive for. Please don't hesitate to reach out to us directly to discuss your feedback or to make arrangements for a future stay. We would be honored to welcome you back to The Whaler Resort and show you the improvements we have made.Thank you once again for your valuable feedback. We look forward to the opportunity to regain your trust and welcome you back as our guest.

10/10 Excellent

Jan

Stayed 9 nights in Feb 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The whaler resort was excellent! The staff was first rate all the way, very friendly and helpful. I had a snafu in my reservation. The staff was very cordial and helpful in resolving the issue and very apologetic. The room was beautiful great views. Loved sleeping with the patio door open and listening to the ocean all night. I'd stay here again in a heartbeat.
Stayed 5 nights in Feb 2024
Response from Anne on 5 Mar 2024
Aloha Mike,Our apologies once again for the confusion with your reservation, thankful that it was resolved and you enjoyed your stay with us. Thank you for allowing us to welcome you to The Whaler Resort! We look forward to your return.Mahalo Nui

10/10 Excellent

stephen

Liked: Cleanliness, property conditions & facilities
Property grounds are clean well kept and nicely appointed. Staff are friendly and helpful.
Stayed 4 nights in Feb 2024
Response from Anne Tanner on 29 Feb 2024
Aloha Stephen,so happy you enjoyed your visit, thank you for allowing us to be part of your Maui adventures.

10/10 Excellent

Taisiya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great
Stayed 5 nights in Jan 2024

10/10 Excellent

Terrance

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
is a condo so no dining option, tho is an upscale maall next door with range of food options...nice people and well maintained...free wifi
Stayed 7 nights in Jan 2024

10/10 Excellent

Philip

Liked: Amenities
It was first class all the way
Stayed 5 nights in Jan 2024

10/10 Excellent

Philip

Everything is excellent
Stayed 4 nights in Jan 2024

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Glad that I booked this property. The location is super convenient, whether to snorkeling at the black rock, or to Whalers Village for meal. The resort staffs are super helpful. The studio we rent did not have any pots; the staff brought us the ports and pans the 2nd morning.
Stayed 3 nights in Jan 2024

10/10 Excellent

Lukas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

10/10 Excellent

Greg

Stayed 6 nights in Jan 2024

8/10 Good

Dwayne

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023