Outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Royal Kona Resort

3.5 out of 5
Royal Kona Resort
75-5852 Alii Dr, Kailua-Kona, HI

Reviews

8.2

Very good

Rating 10 - Excellent. 1193 out of 2529 reviews" "
Rating 8 - Good. 697 out of 2529 reviews" "
Rating 6 - Okay. 372 out of 2529 reviews" "
Rating 4 - Poor. 169 out of 2529 reviews" "
Rating 2 - Terrible. 98 out of 2529 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jacob

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Dale on 10 May 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. We had a corner room that was quite literally "on the rocks". Our most expensive room ever during our 53 years of marriage, but well worth the cost.
Stayed 7 nights in Apr 2024
Response from Customer Satisfaction Team on 8 May 2024
Mahalo for your feedback! We are delighted that you enjoyed our Deluxe Oceanfront Corner King room! We hope to welcome you back again in the future!

8/10 Good

Kevin, Monterey Park

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Renovating lagoon tower so got a discount. Very quiet workers. Rooms were spacious and had an ocean view. Also free look at luau. Parking 25 dollars a night. Good location right on ocean. They also have a salt water lagoon for hotel guests. Very nice and convenient
Stayed 3 nights in May 2024
Response from Customer Satisfaction Team on 8 May 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and the beautiful views. We hope to welcome you back again in the future!

10/10 Excellent

Stuart, san carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Registration staff accomodated my handicapped condition. Put me in a nice room with grab bars throughout the bathroom.
Stayed 1 night in May 2024
Response from Customer Satisfaction Team on 7 May 2024
Mahalo for your feedback! We are very happy that you enjoyed your stay and that our staff provided great service. We hope to welcome you back again in the future!

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Royal Kona Resort is my go to while visiting the Big Island. The people in front desk are always pleasant and Dons Mai Tai Bar will not disappoint. Great place to stay and walkable to local shops.
Stayed 1 night in May 2024
Response from Customer Satisfaction Team on 6 May 2024
Mahalo for your feedback! We are delighted to be your go to for the Big Island! We hope to welcome you back again real soon!

6/10 Okay

Stacy

Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Customer Satisfaction Team on 7 May 2024
Mahalo for your feedback!

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not get the room I requested. Down-graded to a small room overlooking the parking lot and loud street. Water damage from the floor above appeared that the ceiling might fall in! Room was dirty. Staff were unprofessional. many additional hidden charges. Overall a great dissapointment.
Stayed 1 night in May 2024
Response from Customer Satisfaction Team on 6 May 2024
Thank you for sharing your feedback! You booked a Deluxe Standard Room, which is the room that you were assigned to. The standard rooms do not provide a view of the ocean. Our staff did address this and your concerns and we are sorry that you were dissatisfied. We hope that you had a lovely time on the Big Island.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Customer Satisfaction Team on 6 May 2024
Mahalo for your feedback!

6/10 Okay

Leanne

Travelled with partner
Disliked: Cleanliness, staff & service
The hotel is in a great coastal setting but is in need of updates for the rooms and common areas - there did seem to be construction going on, but our room's bathroom is poorly functioning, carpets are dated, walls and stairwells are dirty looking and worn out. Service at the restaurant was really lacking - we were not offered seating at the bar while we waited for a table and even when we checked out the bar there was no one working there.
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 6 May 2024
Mahalo for your feedback! We are very sorry that you did not enjoy your room experience and that there was an issue with service at Don's. We will share your feedback with our team to ensure that the room is addressed. We hope that you had a lovely time on the Big Island.

8/10 Good

Anissa

Travelled with family
Liked: Cleanliness, staff & service
Our room was nice in the newly renovated area. Property had maintenance goi g on so some areas were not as nice. Great location to walk to many restaurants/shops in downtown. Rented car and explored island. Def snorkel at captain cook memorial area
Stayed 4 nights in Feb 2024
Response from Customer Satisfaction Team on 6 May 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future!

10/10 Excellent

Michelle

Liked: Staff & service, amenities
Great location, friendly staff, but needs lots of updating.
Stayed 1 night in May 2024
Response from Customer Satisfaction Team on 6 May 2024
Mahalo for your feedback! We are delighted to read that you enjoyed our location and we hope to welcome you back again in the future. We are renovating the exterior of the Lagoon Tower currently and we hope to provide an improved experience next time.

6/10 Okay

Mick

Liked: Staff & service
Great location and staff… Terrible beds and furniture.
Stayed 4 nights in Apr 2024
Response from Customer Satisfaction Team on 6 May 2024
Mahalo for your feedback! We are very sorry that you did not enjoy the bedding in your room. We would be happy to welcome you back and ensure that you have a more comfortable stay.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
Clean and friendly. Getting a bit run down.
Stayed 14 nights in Apr 2024
Response from Customer Satisfaction Team on 2 May 2024
Mahalo for your feedback! We are working on renovations and do hope to welcome you back to an improved experience in the future!

8/10 Good

DeNelle Rene, Burien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property, friendly staff, clean room, close to town. Nice to have a nice outdoor bar on the ocean. The pool and lagoon were great and not overcrowded in the morning. The only downside was the $100 per night deposit that I was not aware of. If would have been nice to know to plan accordingly.
Stayed 5 nights in Apr 2024
Response from Customer Satisfaction Team on 2 May 2024
Mahalo for your positive review! We are happy to read that you enjoyed your stay with us! We are sorry that you were not aware of the security hold - it should be stated in your terms and conditions when booking. We hope to welcome you back again in the future!

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful landscape
Stayed 1 night in Apr 2024

10/10 Excellent

Enmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Satisfaction Team on 30 Apr 2024
Mahalo for your feedback!

6/10 Okay

Neena

The ocean view is great, property needs TLC, the doors to the balcony are stuck, hard to slide. Staff could be a little more friendlier, especially Kenny waiter at Luau came around and served the same guests right at our table at least 5 times while totally ignoring us even when we tried to ask him. Also, most of the seats were reserved at the luau, we went early but had very limited seating option. Other than that beautiful ocean views, good food at the hotel restaurant. Guest services could be a little better
Stayed 3 nights in Apr 2024
Response from Customer Satisfaction Team on 30 Apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we appreciate your feedback regarding service! We always want our guests to feel at home with us and will share your feedback with our team for improvement. We hope that you had a lovely time in Kona and will join us again in the future!

10/10 Excellent

Anthony, Burnaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing renovations so bear with them. Their staff was nice but a little sassy sometimes. They accommodate handicapped persons nicely. Golden hour at the resort is amazing.
Stayed 3 nights in Feb 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and appreciate your feedback. We hope to welcome you back again in the future!

6/10 Okay

Mark

Disliked: Amenities
Too pricey
Stayed 5 nights in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback!

10/10 Excellent

DeSha

Nice
Stayed 6 nights in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback!

6/10 Okay

GHI LING

Travelled with group
Liked: Property conditions & facilities
The room looks spacious and clean but we found a coackroach. I need to do extra cleaning and check up when I come jome
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback! We spray all rooms weekly and will share your feedback with our team. We hope that you had a lovely stay and will join us again in the future.

10/10 Excellent

Thomas, La Center

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although a bit dated (as is all of Kona), I absolutely loved the feel of this hotel and can’t wait to come back someday. It’s well kept and clean, has great views and an awesome bar right on the water, although it’s usually crowded. Get reservations to eat. Located in the south part of Kona there are lots of great eateries and shopping. One of my favorite hotels.
Stayed 2 nights in Jan 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Thank you for sharing your feedback with us! We are so happy to read that you enjoyed your stay with us and will share your feedback with our team. We hope to welcome you back again in the future for another wonderful stay in Kona.

10/10 Excellent

Davelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of your employees, had excellent customer service, especially the ones at the front desk. Will high recommended this hotel to other. Mahalo nui loa, Carlos and Davelyn Lopez
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback! We are so happy to read that you enjoyed our service and we will share your feedback with our team! We hope to welcome you back again in the future.

8/10 Good

ELLETIA ANDRICA

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view spectacular
Stayed 4 nights in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback!

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful property but very run down, sad really. Really need room overhauls. Staff does a wonderful job of keeping rooms clean & stocked. Only 1 option for food & they don’t provide a room service menu or other options in room. Restaurant does have excellent food & Luau was $180 a person but food was mediocre. EVERYBODY on staff, from front desk, restaurant & even passing in halls was the friendliest, most helpful we’ve ever encountered!
Stayed 2 nights in Apr 2024
Response from Dale on 26 Apr 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 Excellent

MARCELINO

Travelled with family
Liked: Cleanliness, staff & service
Rooms need an upgrade. Feels a little old.
Stayed 1 night in Apr 2024
Response from Dale on 26 Apr 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

8/10 Good

Ona, ALBUQUERQUE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback!

6/10 Okay

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except, the only thing was not to my liking was that parking was not included.
Stayed 1 night in Apr 2024
Response from Dale on 25 Apr 2024
Mahalo! We appreciate your valuable feedback.

8/10 Good

Arash

Liked: Cleanliness, staff & service
Great hotel. Walking distance to many restaurants and shopping
Stayed 5 nights in Apr 2024
Response from Dale on 25 Apr 2024
Mahalo! We appreciate your positive feedback.

8/10 Good

Kang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sunset
Stayed 2 nights in Apr 2024
Response from Dale on 24 Apr 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Sane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Dale on 24 Apr 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Mildrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location but it definitely needs some TLC Renovations are in progress so hopefully once that is done it will be much better!
Stayed 8 nights in Apr 2024
Response from Customer Service Team on 23 Apr 2024
AlohaYes we are in the process of renovating- we do hope you come back and see our improvements. Mahalo

10/10 Excellent

Irma E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed how close it was to the shops. The only issue i had is when I was going to bed i inspected the pillows and ine of them had a drop of blood on it. I reported it to the front office. I checked in on April 19th.
Stayed 3 nights in Apr 2024
Response from Customer Service Team on 23 Apr 2024
AlohaWe are very sorry you experienced an unpleasant situation- we immediately take care of matters as soon as they are reported to us and we are glad you made us aware. We strive to provide excellent service to all our guests and do hope you come back and stay with us again. Mahalo

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not bad
Stayed 3 nights in Apr 2024
Response from Customer Service Team on 23 Apr 2024
Glad you enjoyed your stay with us.See you back real soon!Mahalo

10/10 Excellent

Mahrshi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 2 nights in Apr 2024
Response from Customer Service Team on 23 Apr 2024
We are happy to hear!Mahalo

10/10 Excellent

James

The staff was extremely nice. Rooms were clean. A great all around atmosphere.
Stayed 2 nights in Apr 2024
Response from Customer Service Team on 23 Apr 2024
Mahalo for your comments. We hope you come back real soon.Mahalo

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful view and within walking distance of shops and beaches and restaurants.
Stayed 7 nights in Apr 2024
Response from Customer Service Team on 23 Apr 2024
Glad you enjoyed your stay with us- see you back real soon.Mahalo

10/10 Excellent

James, Kailua Kona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Beautiful tropical resort.
Stayed 1 night in Apr 2024
Response from Dale on 19 Apr 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Next to the sea wall and just a beautiful property. Staff were so nice.
Stayed 1 night in Apr 2024
Response from Customer Service Team on 23 Apr 2024
Mahalo for your comments- see you back real soon. Mahalo

10/10 Excellent

Kei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view from the oceanfront room was exactly as pictured and made the experience! Also appreciated the service to order ahead food and pick up. Fast and convenient!
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 18 Apr 2024
Mahalo for your feedback! We are so happy that you loved the beautiful oceanfront views and our takeout service. We hope to welcome you back again in the future!

10/10 Excellent

Lorraine

Travelled with family
We loved being so close to the ocean and listening to the waves crashing. Music to our ears.
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on 18 Apr 2024
Mahalo for your feedback! We are delighted that you enjoyed our beautiful oceanfront location. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Soo

Liked: Staff & service, property conditions & facilities
The place is at the most beautiful place in Kona. I only got to stay just one night before heading North. The staffs are very kind and especially the Assitant Director of rooms, Wendy Victor, was beyond exceptional. I had an issue with my room, and she took care of the issue beyond my expectation. Excellent service!!! My flying in to Kona was so bad, but the service at the Royal Kona made me forget that and start my vacation with warm Hawaiian welcome!!!
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 16 Apr 2024
Mahalo for your feedback! We are so happy that you enjoyed your stay with us and that Wendy provided you with fantastic service. We hope to welcome you back again on your next visit to Kona!

10/10 Excellent

Jean, Aylett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the ocean. Nice pool and plenty of pool chaises. Would have liked a hot tub near pool. Voucher for two free Mai Tais given as you check in. ..best ones I ever had! Nice open-air restaurant with good views. Room was very nice; liked the “pencil-like” lights next to each bed…nice for reading when others are sleeping. We were in a deluxe one bedroom with ocean view.
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and loved the mai tais and that the reading lights were appreciated! We hope to welcome you back again in the future!

8/10 Good

Ava

Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 16 Apr 2024
Mahalo for your feedback!

10/10 Excellent

Timothy

Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 6 May 2024
Mahalo for your feedback!

6/10 Okay

Mayank

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room quality needs to improve. All balconies are next to each other. One can really see what’s inside the other room when standing in the balcony.
Stayed 3 nights in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your feedback! We are sorry that you did not completely enjoy your stay with us and will share your feedback with our team. We hope that you had a lovely time in Kona.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a killer ocean view bar at Dons Mai Tai place. Awriiite!
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay with us and loved the beautiful views! We hope to welcome you back again in the future.

8/10 Good

Ravi Shankar

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great resort but to find parking is challenging even after paying ridiculous amount for parking. It is Hawaii so everything is expensive we should know but I would recommend this place. It is overall a very nice resort and would stay there again.
Stayed 8 nights in Dec 2023
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your feedback! We are sorry that the parking was difficult as it does get busy during luau days. We will share your feedback with our team and we appreciate your recommendation. We hope to welcome you back again in the future!

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your feedback!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your feedback!