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Reviews of Stunning Entire 2BD Home Suffolk/cambridgeshire

Stunning Entire 2BD Home Suffolk/cambridgeshire
16 Fleming Way, Haverhill, England

Reviews

3.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 1 out of 2 reviews" "
Rating 2 - Terrible. 1 out of 2 reviews" "

3.0/10

Cleanliness

Reviews

2/10 Terrible

d

Disliked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
Err not stunning!
We have traveled extensively and stayed in properties all over the world but this property ranks as very poor. Communication from property management agency HelloGuest was bad from the start. They send details about requiring a timed meet and greet to check ID and charge extra if you arrive in the evening. We had to change our plans as a result. Then a few days before the stay were messaged with the keycode and no requirement for meet and greet. On arrival we were disappointed to find the kitchen very unclean and greasy, dirty marks on all touch points throughout the property. The decor was generally tired and an eclectic mix of interior design cheapened the feel of the place. Don't often see a picture of Minions and Ninja Turtles in a downstairs toilet. Fixtures and fittings were of poor quality. Garden needed tidying. The real animal fur mat was off putting. There were previous occupants belongings randomly throughout the property. No soap or loo roll. No batteries for remote controls. Had to purchase cleaning products from the supermarket and spend first few hours of the stay cleaning. The beds and reclining sofa were quite comfy but poor quality bedding let it down. Process to pay the £300 deposit was unnerving, and there was nothing worth £300 there. Could be quite nice with some TLC and proper cleaning, and a professional property management company. Would also suggest swapping the rooms round, master bedroom should have the en-suite. Unless improved its overpriced.
Stayed 4 nights in Apr 2023
Response from HelloGuest on 28 Apr 2023
Hello, Thank you for your feedback. We apologise for any inconvenience and miscommunication with this booking. We operate in a self check-in system and we had sent reminders via the booking platform for the damage deposit to be paid so we can release the check-in details. We have already refunded you the 300 damage deposit that you paid. In terms of cleaning, we do apologise if it was not up to standard but we did not receive any photographic evidence of any cleaning issue. We thank you for your feedback on improvements and we will make the necessary changes as needed. We hope you give us another chance for a better experience.