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Reviews of Quality Inn near MCAS Cherry Point

2.5 out of 5
Quality Inn near MCAS Cherry Point
1013 E Main St, Havelock, NC

Reviews

7.0

Good

Rating 10 - Excellent. 127 out of 477 reviews" "
Rating 8 - Good. 133 out of 477 reviews" "
Rating 6 - Okay. 99 out of 477 reviews" "
Rating 4 - Poor. 54 out of 477 reviews" "
Rating 2 - Terrible. 64 out of 477 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Jane,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service
Staff were friendly. Room was clean. Overall enjoyable stay. Could use another chair or loveseat in room. Coffee machine in lobby was not the greatest.
Stayed 3 nights in May 2024
Response from GM on 24 May 2024
Dear James,Thank you for taking the time to share your feedback. We are pleased to hear that you found our staff pleasant and the rooms clean.We appreciate your suggestion regarding the chair and coffee machine. Guest comfort is very important to us, and we will certainly consider your feedback as we strive to improve our accommodations.We hope to welcome you back for another stay in the future. If there is anything we can do to make your next visit even more enjoyable, please let us know.Thank you for choosing our hotel!

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel over all. Some amenities like jetted tub was broken. Breakfast was simple cereal, bagels and waffles. No eggs or meats. Like most hotels.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Dear Andrea,We sincerely appreciate your recent stay at our hotel and for taking the time to share your feedback with us. However, we understand that the breakfast experience did not meet your expectations, and we apologize for any inconvenience this may have caused. Providing a satisfying breakfast is important to us, and your feedback helps us identify areas for improvement.We understand that warm and substantial breakfast options are essential for a complete morning meal, and we regret that we fell short in this regard during your stay. We are constantly reviewing and updating our breakfast offerings, and your comments will be invaluable as we consider enhancements to provide a more diverse and satisfying breakfast experience.Your satisfaction is our top priority, and we genuinely appreciate your feedback as it assists us in delivering better services to our guests. If your travels bring you back to our area, we hope you'll consider staying with us again so we can provide you with an improved and more enjoyable stay.Once again thanks !

6/10 Okay

Alan, Greenville

Liked: Cleanliness
Have stayed at this hotel many times since it was built.. roughly 20 years. Its just gone down hill. Noisy part was next room occupants started arguing at 6:00 AM.
Stayed 2 nights in May 2024
Response from GM on 24 May 2024
Dear Alan,Please accept my sincere apology and thank you for your time and valuable feedback. I as well as other staff members were unaware of any issues you experienced during your stay. I do wish you would have contacted the Front Desk so we would have had the opportunity to resolve the issue by moving your room.

6/10 Okay

David

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Good for a quick stay while passing through the area. TV didn’t work. Room had a strange smell. Floors were dirty. Beds were comfortable though. Breakfast was basic but expected.
Stayed 1 night in May 2024
Response from GM on 24 May 2024
Hi David,Thank you for sharing your comments with us! It is upsetting that the housekeeping and overall condition of the accommodations failed to exceed your expectations, so these issues will be addressed moving forward.Hotel Management

6/10 Okay

Eric

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here several times. One of the rooms (we had 6) had bed bugs. They changed rooms for us but after sleeping in it one night. This is the only time we have had this issue
Stayed 3 nights in Apr 2024
Response from GM on 24 May 2024
Dear Eric,We take reports of insects in the room very seriously, as cleanliness is one of our top priorities. We have shared your concerns with our housekeeping team, and they will conduct a thorough inspection of the room to address and rectify any pest issues immediately. We apologize for any inconvenience this may have caused you.Thank you for bringing these matters to our attention. Your feedback is valuable to us, as it allows us to continually improve our services and ensure that every guest has a comfortable and enjoyable stay.

6/10 Okay

amanda

Disliked: Property conditions & facilities
This was a quick stay price was fine but they advertised a pool and it was not open. We request a late check out but the person forgot to note it and we were woken up asking about check out due to no one letting morning staff know.
Stayed 1 night in Apr 2024
Response from HM on 24 Apr 2024
Hi Amanda,We apologize for any inconvenience. It is through insights we can better serve our guests. Guest satisfaction is top priority at our hotel therefore we greatly appreciate that you have taken the time to share your rating of our hotel. I have discussed this with my manager and will be working very closely with them to make sure things like this do not happen again in the future. The pool is opens from Memorial Day till October end.Sorry for the inconvenience.

4/10 Poor

Josiah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from HM on 24 Apr 2024
Hi Josiah,Please accept my sincere apology and thank you for your time and valuable feedback.

2/10 Terrible

jamie

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from HM on 24 Apr 2024
Hi Jamie,Was there anything in particular about your stay that you did not enjoy? Feedback from the guests are always appreciated and we use them to help us make improvements.

6/10 Okay

Marc

Stayed 1 night in Mar 2024
Response from HM on 24 Apr 2024
Hi Marc,Was there anything in particular about your stay that you did not enjoy? Feedback from the guests are always appreciated and we use them to help us make improvements.

8/10 Good

John

Stayed 1 night in Jan 2024
Response from HM on 24 Apr 2024
Hi John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Susan

Stayed 2 nights in Jan 2024
Response from HM on 24 Apr 2024
Hi Susan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

10/10 Excellent

Abby

Stayed 1 night in Jan 2024

10/10 Excellent

Izzy

Stayed 1 night in Jan 2024

10/10 Excellent

Bre

Stayed 1 night in Jan 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Decent, clean basic hotel
Decent, basic hotel. Clean and friendly staff. The free breakfast was appreciated but nothing special. The bed was not in good shape - mattress needs to be replaced. Probably one of the better hotels in the area for the price.
Stayed 1 night in Dec 2023

4/10 Poor

Mirca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We are trying to sleep and the people in front and next door are extremely noisy. If they want to make noise they should not be here where we are trying to rest after having a long day. By far the worst hotel I have stayed at. I will no longer stay here
Stayed 1 night in Dec 2023

10/10 Excellent

Teddy

Stayed 3 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Mediocre
Mediocre hotel, get what you pay for. Bathroom door was unpainted at bottom and chair was covered in food debris.
Stayed 1 night in Nov 2023
Response from HM on 24 Nov 2023
Dear Guest,Allow me to apologize on behalf of our hotel for unpleasant experiences regarding your recent stay. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 Excellent

Kristi

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful staff! They were so kind and accommodating! We were here while my son was having hip surgery. When my son and I came back to the hotel after his surgery, one of the ladies at the desk heard him say that he was wanting some orange juice. She literally came to the room with a jug of orange juice for him! That’s really going above and beyond for your guests. I’m sorry, I don’t know what her name was, but you should give her a raise! The rest of the staff even tried their best to help my son hobble back to our room while he was on his crutches. I’m so thankful for the staff here!
Stayed 1 night in Nov 2023
Response from GM on 21 Nov 2023
Hello Kristi,Hope your son is feeling better after the surgery.We were delighted to learn that you found all of your expectations to be exceeded while you were here. Our team members and other users of this web site will certainly love reading that you felt comfortable, welcomed during your stay. Thank you for such a wonderful review.

6/10 Okay

Christina

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 26 Oct 2023
Dear David,Thank you for choosing to stay at the Quality Inn in Havelock, NC, and for sharing your positive feedback with us. We appreciate your review and hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and I will be back
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Dear Jeremy,Thank you for taking time to share your experience regarding your recent visit at hotel. We are so very happy that you enjoyed your stay. It's a true pleasure to serve you, and we look forward to providing total satisfaction to you again in the future.

10/10 Excellent

aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Dear Aaron,Thank you for choosing to be our guest at Quality Inn, Havelock NC. We appreciate your 5-star rating .

10/10 Excellent

Jon

Stayed 1 night in Oct 2023
Response from GM on 26 Oct 2023
Dear Jon,Thank you so much for your business.Feedback from our guests is very important and we sincerely appreciate your rating.Hope to see you soon in future .

6/10 Okay

Ozzie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 21 Nov 2023
Dear Ozzie,Thank you for taking the time to leave a review of your recent stay at our hotel.

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Sep 2023
Response from GM on 26 Oct 2023
Dear Tonya,Thank you for taking the time to share your wonderful 5-star review of Quality Inn at Havelock NC. We are thrilled to hear that our staff provided friendly and helpful service during your visit.Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Thomas, Raleigh

Liked: Staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Sep 2023
Response from GM on 11 Sept 2023
Dear Thomas,Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Sincerely,Hotel Management

2/10 Terrible

Amanda

Stayed 1 night in Aug 2023
Response from GM on 21 Nov 2023
Dear Amanda,Thank you for taking the time to leave a review of your recent stay at our hotel. We are sorry you could not enjoy your stay.

2/10 Terrible

Jacqueline

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

katherine

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing. The room i had at first had a musty smell and dirty A/C unit. But i was switched to another room that was perfect. Overall cleanliness was Good but could have been a bit better especially the vents of the A/C units. The rate was great for all you get, pool, breakfast etc. Will stay again
Stayed 1 night in Aug 2023
Response from GM on 11 Sept 2023
Dear Katherine,Thank you for taking the time to share your feedback regarding your recent vacation stay with us. We appreciate your comments as they help us improve our services and guest experiences.We apologize for inconvenience of the musty smell you experienced in your first room. Your comfort and well-being are of utmost importance to us, and we take issues like this very seriously. Please be assured that we have addressed this matter with our housekeeping team to ensure that such incidents are not repeated.Thank you for choosing our hotel for your vacation, and we look forward to the opportunity to serve you better in the future.Sincerely,Hotel Management

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed not a good representation of brand
The room was dirty. Floor sticky the tub had mold growing on it in areas. Staff not available in the AM when leaving. Parking lot empty and I no why.
Stayed 1 night in Aug 2023
Response from GM on 11 Sept 2023
Dear Valued Guest,We would like to express our sincere apologies for the poor experience you had during your recent stay at our hotel. Your feedback is essential to us, and we regret that we did not meet your expectations in terms of cleanliness. We have shared your concerns with our housekeeping team, and they will conduct a thorough inspection of the room to address and rectify issues immediately. We apologize for any inconvenience this may have caused you.Sincerely,Hotel Management

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a cleaning cart left in our room when we arrived. Tv didn't work the 1st night we were there. Had to have front desk fix. The room smelt bad. Found a cockroach in our bathroom. Bed was comfortable and staff friendly.
Stayed 3 nights in Aug 2023
Response from GM on 11 Sept 2023
Dear Lisa,I am extremely sorry for the experience you had! I will get to the bottom of this and talk to the maintenance and housekeeping departments so this does not happen again! This is not the experience we want our guests to have and it is completely unacceptable!Once again I'm extremely sorry.

10/10 Excellent

Akosua

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 2 nights in Aug 2023
Response from HM on 22 Aug 2023
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Best Regards,

2/10 Terrible

Shelia

Disliked: Staff & service, property conditions & facilities
The bed was broken. Shower did not get hot. Was interrupted by housekeeping at 9:00 a.m. for no reason.
Stayed 1 night in Aug 2023
Response from GM on 17 Aug 2023
Dear Shelia,Please accept my sincere apology and thank you for your time and valuable feedback. It is through insights we are able to better serve our guests. I have discussed this with my maintenance department about the hot water in the shower and will be working very closely with them to make sure things like this do not happen again in the future.Our housekeeping team starts at 10 am on weekdays and 10:30 am on weekends so I'm surprised who was there at 9 am.Thanks for bringing this to my attention, i will investigate on it.Once again sorry for the inconveniences encountered during your stay.Sincerely,GM

2/10 Terrible

john

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 27 Jul 2023
Dear John,Please accept our sincerest apology for the inconvenience that you experienced during your recent stay with us. We truly appreciate your honest feedback and your suggestions will help us improve our guest experience.

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, keep up the good work
Stayed 3 nights in Jul 2023
Response from GM on 27 Jul 2023
Dear Nina,We will try our best to do everything possible to create an enjoyable experience for each of our guests. A recognition from a traveler like you brought a sunny smile on the faces of my team. I really appreciate your kind comments about the hotel and my staff.Best Regards.

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Had problems with shower and dirty tub
Stayed 3 nights in Jul 2023
Response from GM on 27 Jul 2023
Dear Michael,Please accept my sincere apology and thank you for your time and valuable feedback. It is through insights we are able to better serve our guests. I will defiantly speak to our housekeeping and maintenance staff to make sure it won't happen again.Best Regards

10/10 Excellent

Terrill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from GM on 1 Jun 2023
Dear Terrill,Thank you for taking time to share your experience regarding your recent visit at Hotel.

6/10 Okay

Danielle

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Daniel J

Stayed 1 night in May 2023

6/10 Okay

Gary

Stayed 5 nights in May 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

Bruce

Stayed 3 nights in Apr 2023

4/10 Poor

Wayne

Liked: Amenities
Disliked: Staff & service
It was close to food and gas. Downside was that we asked for room service and didn't get it or only was partially done.
Stayed 9 nights in Apr 2023

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service
Good location, property clean, room good size. Bed mattress and tubs need to be replaced. Add a couple more wall hanginGS. Night clerk helpful and friendly
Stayed 1 night in Feb 2023
Response from Swati (GM) on 4 Feb 2023
Dear Rhonda,Thank you for taking time to share your experience regarding your recent visit at Hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Your suggestions will be discussed in our next meeting.Once again thank you for your feedback.