Hato Holidays from £997

Fernando is my new BFF! The House of Mosaic is a masterpiece of artistic inspiration, peacefulness, and love. Everything about the villa and Fernando were tastefully coordinated to bring out what we needed, peace and a refreshing new start. Fernando thank you for being you, and making us remember who we are. You opened your home and gave us sanctuary. Thank you my new friend. See you again very soon!

Property was great. Buffet was really impressive, lots of options and everything seemed fresh. The check-in was a bit of a wait. Our key cards kept getting deactivated even with following their rules. Pool was clean and awesome, everyone was eager to serve you and add to your great time. The entertainment at the pool was fun and unexpected.

Staff at the lobby wasn’t the friendliest and few things that I needed help on resolving never bothered to help me

This all inclusive resort is beautiful. It’s super clean and the location is perfect. The swimming pool is wonderful. The staff is outstanding. The two things that need improvement on a large scale is the number of restrooms and locations. There is only one bathroom located on the level where the restaurants are, and one in the main lobby. No bathrooms by the pool area. The second complaint is the food. Huge disappointment.. was not good at any of the restaurants we tried. We were really looking forward to good meals as the price tag to vacation here is hefty. Speaking to many of other guests that stayed there, they are just as disappointed in the food selection and lack of chefs touch.

There were several issues with my stay that went completely unresolved, and it seemed the staff did not even try or care. 1) I made reservations a month out on Expedia, I specifically booked a studio suite with a beach view, but got a pool view. I called the front desk and was told; "Beach view? Here? Not here, no." I know that's not true, I saw the beach-view suites. 2) The patio doors were stuck shut, the latch did not work, I reported this 3 times. I was there for 3 days and had no access to the patio. 3) The ceiling fan did not work. I reported this on day 2 after trying to use it the night before. 4) The room had not been cleaned, I could swipe a trail in the dirt with my finger. 4) Water leaked from the shower, I had to put multiple towels on the floor to keep it from getting wet & slippery. (I did slip once but did not fall or get hurt, luckily) 5) Went to the front desk at 8pm on Sat to request a taxi, the front desk was closed! Same thing on Sun night. I would've gladly called my own taxis but was told on 2 occasions that I had to request taxis from the front desk, they would not give me a number for a taxi company. At check-out I raised all these issues, I was told "the manager is in a meeting", was given a card and told to call back, I called and wrote an email, I never got any response. This was a bad experience. I would not reccomend Divi Dutch.