Hartlepool Holidays

The towels had stains. The toilet was difficult to flush. When we asked a male receptionist if the room could be tidied he told us to leave our keys at the front desk and he would inform the cleaner, but he never did that. I had to take out my own trash and ask for a change of towels. There were toiletries enough for 1 person, not multiple if sharing a room. The only helpful persons were the female receptionist and her son. She tried to be accommodating and helpful and sort out problems. Whereas, the other receptionist staff were not helpful. That affected our stay.

The room is very small and has no kettle or anything. The shower is in a level so be careful as we both hurt our ankles and dips by the toilet to the shower. However the staff are very friendly

Staff could not have been more helpful

We recently stayed in the Westminster apartment for 4 nights and overall had a lovely experience. The apartment was well equipped with everything we needed, clean in most areas, and in a fantastic location, making it the perfect base to explore the Lake District. The biggest positive was the host, who was absolutely amazing throughout our stay. They were always available, incredibly friendly, and genuinely went above and beyond whenever we needed anything. Their excellent communication and hospitality really made our trip even more enjoyable. There were, however, a couple of downsides. We noticed several cobwebs around the apartment with spiders in them, which suggested some areas hadn’t been cleaned thoroughly. The biggest issue was the noise from the apartment above. For three mornings in a row, from around 6am to 9am, the guests upstairs were stomping around, running back and forth, and making a lot of noise, which constantly woke us up. We informed the host, who quickly contacted the guests, and we really appreciated their efforts. Unfortunately, the noise continued, as the guests were inconsiderate of others staying in the building. Despite these issues, we thoroughly enjoyed our stay thanks to the excellent location, comfortable apartment, and exceptional host. We’d happily stay again and hope the cleaning and noise issues can be improved for future guests.