Restaurant

Reviews of Residence Inn by Marriott Harrisonburg

3 out of 5
Residence Inn by Marriott Harrisonburg
1945 Deyerle Ave, Harrisonburg, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 267 out of 380 reviews" "
Rating 8 - Good. 82 out of 380 reviews" "
Rating 6 - Okay. 14 out of 380 reviews" "
Rating 4 - Poor. 12 out of 380 reviews" "
Rating 2 - Terrible. 5 out of 380 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

douglas, chesapeake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What's not to like about a Suite at a Residence Inn. Love the extra space , kitchen and separate living room . Our room had a gas fireplace which is a nice touch for a hotel
Stayed 2 nights in Feb 2024

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub needed a deep clean and had below average jets.
Stayed 1 night in Dec 2023
Response from Vanessa on 2 Jan 2024
Thank you for sharing your experience from your recent stay at Residence Inn Harrisonburg. We will use your feedback to improve for your next stay. We appreciate the opportunity to provide you with all your travel needs.

8/10 Good

Jodi, Robbinsville

Stayed 1 night in Dec 2023

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay-very clean -nice employees -all our needs met
Stayed 2 nights in Sep 2023

8/10 Good

Ravi

Stayed 1 night in Aug 2023

8/10 Good

Eva

Travelled with partner
Liked: Cleanliness
Room was comfortable and hotel staff friendly and accomodating. Could use some updating. Lack of housekeeping. Bed was never made and garbage was only taken the second day.
Stayed 3 nights in Aug 2023

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable
Stayed 1 night in Aug 2023

10/10 Excellent

Thomas, Chesapeake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Tony Tung-Yuan

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding Breakfast
Stayed 3 nights in Jun 2023

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly staff, clean and comfortable room. We would definitely stay again!
Stayed 6 nights in Jun 2023

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything
Stayed 4 nights in Apr 2023

10/10 Excellent

lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good and clean
Stayed 5 nights in Mar 2023

8/10 Good

Kristin, Winston Salem

Travelled with group
Liked: Amenities, property conditions & facilities
A good stay. The room was not as clean as before and the staff was not as friendly.
Stayed 2 nights in Feb 2023

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Extra space in unit was wonderful!
Stayed 2 nights in Feb 2023

8/10 Good

Krzysztof, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

William

Stayed 1 night in Jan 2023

8/10 Good

Laquasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ok

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad Experience
Our first room was nice but the toilet was clogged. We were moved across the hall and that room just wasn't clean. There were nail clippings on the floor next to the bed, dog hair on the couch, hair on the bathroom floor, the kitchen floor was sticky, dust on the shelves and headboard.. it needs a deep cleaning. I found out in the morning that the shower drain was also clogged. I notified the front desk and was told they will comp my room. It was my rewards night so I'm not sure how that will work or if it will even happen, I still haven't heard from the manager and don't feel I was taken seriously. The room was free but I'm disappointed that the night I earned was wasted on a bad experience. The hallways could use a good cleaning too. I didn't take advantage of the free breakfast or use the pool, staying in a room that dirty just ruined the whole experience for me. This hotel was rated high, that's why I stayed there. I'm not sure why a place with such low standards would have such a high rating. I travel often and this was definitely one of the worst experiences I have ever had.
Kitchen needs to be wiped down more carefully.
Nail clippings on the floor beside the bed.
Dog hair and dirt on the couch, I covered it with a blanket from my car to sit on it.
Dust on the headboard
Stayed 1 night in Jan 2023

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The amount of noise and pets made the stay a little less pleasant. Kids where running up and down the halls and banging on our door. The guest over our heads kept running and jumping. Pool was virtually a no go because the kids were all in the pool and hot tube. We had to complain several times about the noise and on our last night had to be moved.

10/10 Excellent

Josh

Stayed 4 nights in Dec 2022

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the 24 hr service

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
8.5/10
Nice stay. I love the Netflix option. Spacious suite. Breakfast was good. Pool nice but hot tub was very dirty. Room was clean.
Stayed 1 night in Nov 2022

4/10 Poor

Peter

Stayed 2 nights in Nov 2022

10/10 Excellent

Marva

Stayed 1 night in Nov 2022

10/10 Excellent

Stevens

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent!
Stayed 2 nights in Nov 2022

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Our stay this year was fine. Overall, I like the accommodations. Spacious room with a full size fridge is awesome. However, the bathtub cleanliness was disappointing. The bathtub had a stain in it and the shower curtain liner had mildew. I was also disappointed in the lack of JMU spirit for Family Weekend. Last year, the lobby and staff were lively and festive and decked out in JMU colors. This year, although the clerks wore JMU t-shirts, the lobby had none of the hoopla of the year before.
Stayed 2 nights in Sep 2022

8/10 Good

Raghavendra

Stayed 5 nights in Sep 2022

8/10 Good

Maureen, Telford

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
All areas of motel were clean and staff was friendly and helpful. Kitchen was well supplied with dishes. AC was set at 65; entire motel was cold. Complimentary breakfast used a lot of packaging e.g. plastic wrapped pastries & waffles and pints of milk instead of a carafe. We were told staff would not clean room/ replace linens unless asked, but they serviced our room w/o request including running the dishwasher which contained only a few clean dishes.
Stayed 6 nights in Sep 2022

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accomodating.
Only stopped for one night (passing through). Front desk person very gracious and brought up extra bedding himself when we requested it.
Stayed 1 night in Sep 2022

10/10 Excellent

patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely space. Right off Highway. We arrived in the evening and the front desk gentleman was dealing with numerous guest questions at one time. He was very attentive to each guest. He could have used a coworker but staffing is an issue these days so we were patient. He was awesome.
Stayed 1 night in Aug 2022

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, great shower
Stayed 1 night in Aug 2022

4/10 Poor

Sanjiv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Check in woes!!
They were not ready for a large group.. A softball team checked in the same day and my room wasn't ready until well after 5pm. The catch phrase was a " we're sorry, wait one sec" for three hours!!! I guess they were short staffed, but after that everything else seemed to be adequate.
Stayed 2 nights in Jul 2022

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, comfortable suite with great amenities. Staff helpful. Breakfast basic, but adequate.
Stayed 2 nights in Jun 2022

8/10 Good

Thomas, Chesapeake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location of this property.
Stayed 2 nights in Jun 2022

6/10 Okay

Carolyn

Business traveller
Liked: Staff & service
The rooms and common areas were tired. It was not very clean. Staff was very friendly and attentive. Room keys didn’t work there just THREE times I was given them upon check in. Breakfast was revive both days I tried it.
Stayed 2 nights in May 2022

10/10 Excellent

Sherry, Flintville

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were traveling with our dogs and had a late check in. The staff were friendly, prompt and efficient both at check in and check out. We saw one of the housekeeping staff on our floor. She was smiling and nice.
Stayed 1 night in Apr 2022

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new
Nice new residence inn
Stayed 2 nights in Apr 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, really nice rooms large and roomy, comfy bed and couch great shower
Stayed 1 night in Mar 2022

6/10 Okay

Carol

Stayed 1 night in Mar 2022

10/10 Excellent

Kristin, Winston Salem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and when there was a maintenance issue with our room it was fixed promptly and with a great attitude.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Nice and comfortable
Nice hotel with good amenities. I recommend this for business and family stay.
Stayed 1 night in Feb 2022

10/10 Excellent

Hisey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought that the property was great! No complaints of any kind.
Stayed 2 nights in Feb 2022

8/10 Good

Ashok

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2022

10/10 Excellent

George, Annandale

Stayed 1 night in Feb 2022

10/10 Excellent

Fern

Stayed 1 night in Feb 2022

8/10 Good

Christopher

Stayed 1 night in Feb 2022

10/10 Excellent

David P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything as expected
Stayed 1 night in Jan 2022