Title: The Ritz-Carlton, Harbin Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=71662163&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Ritz-Carlton, Harbin Travelers find tranquility in the garden setting of this luxury hotel, where spa treatments and indoor pool offer perfect relaxation after exploring Harbin ## Photo gallery for The Ritz-Carlton, Harbin ![Indoor pool - The Ritz-Carlton, Harbin (Harbin)](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/e92ca9f0.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - The Ritz-Carlton, Harbin (Harbin)](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/87b2d402.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - The Ritz-Carlton, Harbin (Harbin)](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/c79839e3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - The Ritz-Carlton, Harbin (Harbin)](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/e5551418.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - The Ritz-Carlton, Harbin (Harbin)](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/358c2821.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Ritz-Carlton, Harbin offers a peaceful retreat in Song Bei with an indoor pool overlooking a garden. Guests can rejuvenate at the spa or dine at three distinctive restaurants. Practical amenities include free self-parking, luggage storage, and concierge services. ## Reviews 9.4 Exceptional ## Popular amenities - Pool - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning £117 includes taxes & fees 5 Mar - 6 Mar ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=71662163&PinnedHotelID=71662163&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Deluxe Room, 1 King Bed, City View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/2fe230b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, City View ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premier Room, 1 King Bed, River View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/8169833e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 1 King Bed, River View ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premier Room, 2 Single Beds, River View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/be6854c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 2 Single Beds, River View ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Room, 1 King Bed, City View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/2fe230b3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, City View 10.0 Exceptional 1 review ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 2 Single Beds, City View ![Deluxe Room, 2 Single Beds, City View | Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/d3b9fb32.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds, City View 7.4 Good 3 reviews ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Club Suite, 1 Bedroom, City View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/dfb2a3be.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite, 1 Bedroom, City View ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 1184 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Club Suite, 1 Bedroom, River View ![Club Suite, 1 Bedroom, River View | Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/f9b9c62a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Suite, 1 Bedroom, River View ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 1184 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Premier Room, 1 King Bed, River View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/8169833e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 1 King Bed, River View 8.0 Very good 1 review ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Separate bedroom - 517 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Premier Room, 2 Single Beds, River View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/be6854c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 2 Single Beds, River View 10.0 Exceptional 1 review ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Premier Room, 1 King Bed, River View ![Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/626b367f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 1 King Bed, River View ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Premier Room, 2 Single Beds, River View ![Premier Room, 2 Single Beds, River View | Premium bedding, in-room safe, blackout curtains, soundproofing](https://images.trvl-media.com/lodging/72000000/71670000/71662200/71662163/a709a48c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Premier Room, 2 Single Beds, River View ### Highlights Soundproofed Private indoor hot tub Air conditioning Dining table LCD TV Premium bedding Blackout curtains Private bathroom - 517 sq ft - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FHarbin-Hotels-The-Ritz-Carlton.h71662163.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FHarbin-Hotels-The-Ritz-Carlton.h71662163.Hotel-Information) ## About the area Located in Song Bei, a neighbourhood in Harbin, The Ritz-Carlton, Harbin is in a shopping district. The area's natural beauty can be seen at Stalin Park and Zhaolin Park, while Heilongjiang Science and Technology Museum and Harbin Exhibition Hall of Arts and Crafts of Ice and Snow are cultural highlights. Harbin Ice and Snow World and Harbin Polarland are also worth visiting. [Visit our Harbin travel guide](https://www.expedia.co.uk/Harbin.dx1510) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C45.80336%2C126.53513&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HDznJKd19kKyOl6ozt2WviqYoVg=) TOWER 1, NO.660, WEST YOUYI ROAD, DAOLI DISTRICT,, Harbin, 150018 ### What's nearby - Harbin Ice and Snow World 4 min drive \- 2.5 miles - Siberian Tiger Park 5 min drive \- 3.4 miles - Heilongjiang Science and Technology Museum 6 min drive \- 3.7 miles - Harbin Polarland 6 min drive \- 3.9 miles - Harbin Exhibition Hall of Arts and Crafts of Ice and Snow 8 min drive \- 4.2 miles ### Getting around - Harbin Railway Station 21 min drive - Harbin (HRB-Taiping Intl.) 36 min drive ### Restaurants - Starbucks - 柴火铁锅炖 2 min drive - Starbucks 星巴克 15 min walk - KFC 肯徳基 3 min drive - Swan Castle 9 min drive ## About this property ### The Ritz-Carlton, Harbin Luxury hotel located in Song Bei Dry cleaning/laundry services, a bar and a full-service spa are just a few of the amenities provided at The Ritz-Carlton, Harbin. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi. You'll also enjoy perks such as: - An indoor pool - Free self-parking - Buffet breakfast (surcharge), luggage storage and a vegetable garden - A banquet hall, a 24-hour front desk and massage treatment rooms Room features All 368 rooms boast comforts, such as private indoor hot tubs and premium bedding, in addition to perks, such as air conditioning and bathrobes. More amenities include: - Recycling and LED light bulbs - Separate baths/showers, free toiletries and hairdryers - 55-inch LCD TVs with cable channels - Wardrobes/cupboards, free tea bags/instant coffee and daily housekeeping ## Similar properties ![Indoor pool](https://images.trvl-media.com/lodging/18000000/17040000/17038300/17038211/551eb3fe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Songbei, Harbin Song Bei - Pool - Hot tub - Spa - Parking included 9.2 Wonderful 51 reviews £62 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=17038211&PinnedHotelID=17038211&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/12000000/11480000/11476900/11476852/cb388df3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### JW Marriott Hotel Harbin River North Song Bei - Pool - Spa - Parking included - Free Wi-Fi 8.6 Excellent 83 reviews £74 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=11476852&PinnedHotelID=11476852&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/450000/440600/440520/c041f2ae.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Shangri-La Harbin Dao Li - 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Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 228 for adults and CNY 114 for children - 3 restaurants - A bar/lounge ### Things to do - Full-service spa - Indoor pool ### Family friendly - Dining table - Indoor pool - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Outdoors - Vegetable garden ### Full-service spa - 6 treatment rooms - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Grab bar in bathtub - Grab bar near toilet - Height-adjustable showerhead - Lever door handles - Lift - Low-height counter and sink - Low-height door lock - Low-height electrical sockets in bathroom - Low-height view port in door - Transfer shower - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa ### More - 23 floors - 57 buildings - Art Deco architecture - At least 80% lighting from LEDs - Banquet hall - Biodegradable drinking straws available - Built in 2021 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - No plastic drinking straws - Rooftop garden - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Separate bathtub and shower - Shampoo - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 55-inch LCD TV with cable channels ### Food and drink - Dining table - Free bottled water - Tea bags/instant coffee ### More - Air conditioning - Desk chair - Energy-saving switches in guestrooms - Free local calls - Iron/ironing board - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately CNY 228 for adults and from CNY 114 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, mobile payments and cash This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 10:00 PM Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation No pets and no service animals are allowed at this property ### National rating Property class, provided by our rating system, is based on property type, amenities and services. ### Property is also known as Ritz Carlton Harbin The Ritz Carlton Harbin The Ritz-Carlton, Harbin Hotel The Ritz-Carlton, Harbin HARBIN The Ritz-Carlton, Harbin Hotel HARBIN ## Frequently asked questions ### Does The Ritz-Carlton, Harbin have a pool? ### How much does it cost to stay at The Ritz-Carlton, Harbin? ### Is The Ritz-Carlton, Harbin pet-friendly? ### How much is parking at The Ritz-Carlton, Harbin? ### What time is check-in at The Ritz-Carlton, Harbin? ### What time is check-out at The Ritz-Carlton, Harbin? ### Where is The Ritz-Carlton, Harbin located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Ritz-Carlton, Harbin Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 10 Cleanliness ### 9.8 Amenities ### 9.8 Staff & service ### 10 Property conditions & facilities 10 - Excellent 32 8 - Good 1 6 - Okay 1 4 - Poor 0 2 - Terrible 2 ## Reviews ### 10/10 Excellent #### ZIYU 8 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Room is very big and has everything we need. Hotel staffs are very kind and helpful. ##### ZIYU Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Kim G 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We’ve had such a wonderful stay — the staff were warm and helpful throughout, with a couple of them were especially kind and made our time in Harbin even more memorable. The room was clean and the breakfast were so well prepared. ##### Kim G Stayed 3 nights in Oct 2025 ### 10/10 Excellent #### Keith 13 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great hote and services. Definitely stays again and highly recommend. ##### Keith Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Ying 10 Jun 2025 It was amazing stay at The Ritz-Carlton, their service was top level. they clean the room and fill the bottle water couple times per day. ##### Ying Stayed 7 nights in May 2025 ### 10/10 Excellent #### Melissa 21 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff, rooms and breakfast buffet at the Harbin Ritz are spectacular. A very comfortable place to stay in Harbin and be indulged by attentive, but not cloying, staff. Pricey, but worth it. ##### Melissa Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Shi 28 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities New construction with nicely decorated rooms, upscale furnishings. Staff is very helpful. Super location, overlook the city and the Songhua River. ##### Shi Stayed 3 nights in May 2024 ### 10/10 Excellent #### RUBING 4 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities One of the best renovated Ritz, price is low compared globally, view of the River is great, not walkable,need taxi all the time. ##### RUBING Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Guanghui 5 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Thanks to The Ritz-Carlton, Harbin Staff Our family enjoyed 7-day stay at The Ritz-Carlton, Harbin. Front desk manager Andy was super nice, helpful and informative, recommended lots of good restaurants and site-seeing places. Head Chief Emily and Restaurant manager Sunny were very caring, and looked after all our needs; restaurant intern Mary and Javis were working very hard and always with smiles. House keeping Yuanyuan Liang did great job in cleaning our rooms. We appreciate all their care and attention. We would return to The Ritz-Carlton Harbin for our next Harbin visit. ##### Guanghui Stayed 7 nights in Jul 2024 ### 10/10 Excellent #### Chenguang 7 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very very perfect experience and good memories during the stay in Ritz-Carlton, Harbin. My top recommendation hotel is here if you want visit Harbin while expects very good quality. Guest Experience Manager Mr Chand did a fabulous job, after my request was sent before my stay, the prompt response was received and comfortable arrangement was offered. I like a good view, finally I got a 270 degree room in high floor, which was impressive. Check in experience was very smooth, breakfast is great and service was excellent, I enjoyed it. Before my departure, I received gifts (one for me and a different one for my daughter) from hotel, my daughter was very happy after opened it. I am considering to bring my family members to stay here again to visit Harbin Ice and Snow World 2024\. Thanks again for the great team of The Ritz-Carlton, Harbin. ##### Chenguang ### 10/10 Excellent #### Yanchao 27 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very top quality hotel and friendly staff, my family’s first choice when traveling in Harbin. The manager and staff did a great job. ##### Yanchao Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Si 27 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, very friendly staff and excellent service, I had a good stay memories with my families here, my top choice in Harbin. My daughter likes here very much! ##### Si Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### wen 15 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing view ##### wen Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### JASPER 3 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities excellent staff ##### JASPER Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### John Kenrick 15 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely 5 stars ##### John Kenrick Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Shih-Chen 13 Dec 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### American guests best experience in Harbin. I never thought that Harbin would have this high standard hotel considering people in this area tend to be very casual. Front desk, housekeeping team, even breakfast are all just amazing. They have fresh juice, really fresh ones, and they're healthy and delicious!!! ##### Shih-Chen Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Tong 29 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities good clean ##### Tong Stayed 2 nights in Jul 2024 ### 6/10 Okay #### Meng 19 Oct 2023 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service Beautiful establishment. But the service just very diffident from other countries ritz Carlton. No eye contact, no say hello. I guess because of the hotel customers are very rude to the employees, so it lowers the employee’s standards. Very rude customers, no one respect waiting lines, no excuse me, no thank you. Smoking at hall way right outside of my room. I actually feel sorry for hotel staff who dealing with those rude customers daily. Terrible. ##### Meng Stayed 7 nights in Oct 2023 ### 8/10 Good #### KEVIN 13 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Parking is an issue and not convenient. ##### KEVIN Stayed 1 night in Oct 2024 ### 10/10 Excellent #### cristobal 27 Jun 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Extraordinario todo ##### cristobal Stayed 4 nights in Jun 2024 ### 10/10 Excellent #### Tabor Albert 24 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Tabor Albert Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Chermaine 21 Dec 2025 ##### Chermaine Stayed 1 night in Dec 2025 ### 2/10 Terrible #### WOOKYUNG 15 Oct 2025 ##### WOOKYUNG Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Liuyi 26 May 2025 ##### Liuyi Stayed 10 nights in May 2025 ### 10/10 Excellent #### WONBAE 2 May 2025 ##### WONBAE Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Johnny 23 Apr 2025 ##### Johnny Stayed 1 night in Apr 2025 ---