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Reviews of Zhejiang Grand Hotel

4 out of 5
Zhejiang Grand Hotel
595 Yanan Road, Hangzhou, Zhejiang

Reviews

8.2

Very good

Rating 10 - Excellent. 28 out of 79 reviews" "
Rating 8 - Good. 37 out of 79 reviews" "
Rating 6 - Okay. 10 out of 79 reviews" "
Rating 4 - Poor. 2 out of 79 reviews" "
Rating 2 - Terrible. 2 out of 79 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Rose & Kai, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
West Lake
A very busy large city. We took a taxi to the train station to catch a train to Huzhou. At Huzhiou we took taxi to Sheraton Huzhou Hot Spring Resort to view the glamourous round hotel. Well worth the 1hr effort to get there. The next day we headed to West lake. A very popular area to take a walk and we also managed to cross the viaduct by electric trolley. Near one of the West lake entrances was a new restaurant called 'Steam Young'. It was a great experience. Every dish was steamed.

10/10 Excellent

Peter Han Joo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and Clean
The room is clean and spacious. The staff are friendly. Check-in and Check-out are very fast. But the Wifi is slow. Need to improve.

10/10 Excellent

tracy, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, clean , good size of bed , comfortable

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok. Good hotel
Great hotel for a place to rest. But traffic jams to hotel at peak hours can be a big pproblem

6/10 Okay

Patrick, T

So So.. ok.. ok place..
If you want to stay here , bring your own tissue paper.. otherwise use the toilet paper. Stay here - comes with free SET breakfast, which does not allow you decide how your eggs is to be cooked. It is a standard set menu..

8/10 Good

Adrian W, Hong Konh

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great hotel with no air-con (well in April)
The hotel attempted hard to be a 5-star hotel, with matching sky lobby and grand room. One word of warning: no central air-conditioning even in April (not sure if it's the hotel or some government initiatives). The room was so warm I couldn't go to sleep.

6/10 Okay

Kim, Brisbane, Australia

Liked: Staff & service
Good shopping area but the rooms stunk of smoke
We asked for non smoking but the rooms were heavy with cigarette smoke right through to the pillows and blankets on the beds. Something in the bed made us itch all night (both rooms the same) I would suggest if you are not chinese do not book this hotel. It is not to an international standard.

8/10 Good

Su Yunzi, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and convenience
It was a relaxing stay but the breakfast was for one only. My spouse had to make do with some buns we bought the night before. Breakfast was varied, equal mix of Western and Sino foods. The bathroom was a bit dated...the drain in the shower flows quite slowly so we had to use the bathtub to wash ourselves. Bed was soft and comfortable. The location was quite good...Its about a kilometer walk to the West Lake and there are a few shopping malls nearby too for lunch and dinner. The closest subway stop was Wulin Guanchang, which is about 500m walk away. I enjoy my stay but would feel a lot better if my spouse was able to enjoy the hotel breakfast too.

8/10 Good

June, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I had to find a hotel room on a non-smoking floor in a hurry, and I found this hotel affordable.

8/10 Good

Michelle

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its my 2nd stay. Excellent value for money. Most impressed with staff attitude. From the 1st level conceige to 25th flr front desk to chamber maids special mention to lobby cafe personel. Great job guys!

10/10 Excellent

David, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Hangzhou
Great location, super comfortable bed, mediocre breakfast.

10/10 Excellent

Shane, Safety Beach, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top marks for great service all around
Although my Chinese is not to good I felt comfortable on arriving at the Grand as being warmly welcomed at the taxi by the staff of the hotel with there better English then my Chinese I was then taken to Reception on the 25th Floor were the first class service continued And the great service continued for the four days we were at the Grand with one Breakfast part of the deal the other cost was irrelevant was excellent with smiles and warm welcomes continuing the Grand could not be faulted moving around the city of Hangzhou as our welcoming journey continued smiles all around.

10/10 Excellent

Lawrence, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
The hotel outer appearance is not impressive but once inside the impression is impressive. I am impressed with the hotel service. I will consider returning to this hotel again.

4/10 Poor

Verified traveller

Liked: Room comfort
BREAFAST IS INCLUDED ONLY 1 PERSON
WHEN YOU BOOK , IT IS MENTIONED BREAKFAST IS INCLUDED BUT NOT FOR 2 PERSON. IT SHOULD BE MENTION PER ROOM ONLY 1 BREAKFAST INCLUDED. ONLY 1 PERSON CAN SPEAK ENGLISH, IT IS VERY DIFFICULT TO COMMUNICATE WITH HOTEL STAFF. ROOM IS GOOD, EVERYBODY POLITES.

10/10 Excellent

Ang, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel in a nice location
The Location is great. There are 2 big shopping complexes directly opposite the Hotel as well as major banks within walking distance. Room is very nice and clean. Recommended

8/10 Good

Guixiang, Uk

Liked: Cleanliness, staff & service, room comfort
Good location
Booked 3 rooms from hotels.com ,when we were check in,been told not have our booking detail on there system at all. We had to call hotels.com customer service to sort it.this is the only things that we were not happy about our staying.Over all the hotel location is good, room cleaness were averge.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and excellent services
I have decided to extend my stay for another night due to the convenient location and excellent services. A minor complain is the construction noise, which I guess will go away after the neighborhood development is completed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy light controls and Excellent service
I stayed in this hotel for a conference trip as it is significantly less expensive than the conference hotel and taxi trips are very affordable in Hangzhou. I was impressed by their services and would recommend the hotel. The light controls were very handy, in contrast to many hotels I have stayed.

8/10 Good

Tan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Pleasant Stay
We enjoyed our stay at the hotel. Reasonably priced. The staff were pleasant and helpful. Good value for money. We would recommend the hotel to anyone thinking of visiting Hangzhou.

10/10 Excellent

VC, Canberra Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
We found the hotel to be very good value. It is located in a shopping area (if that is your thing). we spent much of our time around West Lake and either walked, jogged or took the subway to get there.

8/10 Good

CS Lim

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Dennis, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General is good. Hotel is in central of city
the room is tidy, clean and I will stay agin on next trip

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

S Walton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
great spot for shopping and also 30 min walk to West Lake. Hotel is very professional and breakfast magnificent. Would be the best hotel I've stayed in within China.Get a top floor because the traffic noise hideous, as it is elsewhere in Hangzhou

8/10 Good

Jakob

Liked: Cleanliness, property conditions & facilities
Good hotel
Overall a good hotel, My room had some problems with AC so got a little bit warm.

2/10 Terrible

Toh, KL Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great but no gym/pool
Great hotel with clean and modern rooms in the best location in Hangzhou. Only disappointment gym and pool not available as stated. Don't look like ready in the near future.

8/10 Good

tianyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得一住
位置便利，在市中心，吃饭购物都方便，酒店设施齐全，入住退房快捷，只是卫生间有点小
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Locating in the city heart, it is convenient to business trip travellers. The reception and usher services at the ground floor need to be improved.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Room comfort
錯誤房型，使住宿品質降低，沙發椅油垢多該換了
Stayed 2 nights in Jun 2018

10/10 Excellent

YuanHong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商務出差!~推薦!
商務出差!~推薦!
Stayed 1 night in May 2018

8/10 Good

gregory, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High level central location.
Excellent located hotel in the middle of down town. ideal for our business meetings, and also close to shopping and great restaurantes. There is an excellent breakfast served, comprising of Chinese and international options. Will return.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
這是我住過最差的酒店: 1. 入房時發現洗手間門透的，因為跟家人入住，門透明不太方便 2. 電視機壞，機層職員入房調較也沒反應，要再找工程人員維修 3. 風筒壞, 致電大堂，她說找人幫我維修，我想風筒壞了換一個可以啦吧，維修....... 4. 床頭電制壞 (只有這個電制有usb 差電), 最後樓層職員幫我整完也用不到，所以就放棄沒再找工程人員維修 雖然是一間舊酒店，但我想假假地都叫五星級，而且酒店於hotel.com既評價不錯，所以訂這酒店，想不到如此的差，附近也有很多價錢差不多的酒店選擇，不必選擇這酒店

10/10 Excellent

jason, TPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
五星級酒店
飯店位置好，附近賣場多，小吃還行。靠近地鐵站交通便利，步行至西湖風景區約20分鐘，唯入住時尚未供冷氣是美中不足的地方。值得推薦。
Stayed 1 night in Mar 2018

10/10 Excellent

Bang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推荐
Check in 的时候时间比较晚 预订部没有把预订信息发到前台。其他方面没问题
Stayed 1 night in Mar 2018

8/10 Good

SHIH WEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通便捷,購物方便 ,服務親切,值得推薦
交通便捷近地鐵站,鄰近購物中心購物方便 ,服務親切,整潔有序,值得推薦

10/10 Excellent

yeongsam, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
항조우에는 저지앙 그랜드 호텔을 강추함
전체적으로 만족함

10/10 Excellent

YINGNA, BJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
商旅事宜
房间舒适， 早餐也比较丰盛， 前台服务不错

8/10 Good

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

CHUN HONG

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

KUAN-TING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

ling jun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness
During we stayed ,the hotel is under renovation,so it is noisy and terrible out the hotel.

8/10 Good

Man Kai, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
客户服务很好
附近有巴士到机场，早餐可以-選擇多自助餐厅，因现在酒店及附近有工程装修，所以空气质量差少少，晚上十二点也掘路有声音，客户服务不错很棒

10/10 Excellent

SANG HO, 공덕동

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가격대비 최고의 시설
가격대비 최고의 시설로 추천합니다. 특히 침대가 너무나 편안하고 방의 크기 또한 GOOD 입니다. 강추강추~~~~~~~~

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in downtown
The hotel looks much newer than what the pictures on the website suggest. Very modern looking, seems newly-renovated as there are a few floors that are not open yet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不錯
交通方便，地點方便，服務好，態度有禮，價格平宜，超抵住，早餐多款式，可以延長check out.可以再光顧。

8/10 Good

Peiling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort