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Reviews of Shama Heda Serviced Apartments

4 out of 5
Shama Heda Serviced Apartments
No. 600 Jinshan Avenue, 20th Floor, Building 5, IBC, Hangzhou, Zhejiang

Reviews

9.2

Wonderful

Rating 10 - Excellent. 12 out of 21 reviews" "
Rating 8 - Good. 8 out of 21 reviews" "
Rating 6 - Okay. 1 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

TifKoh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of staff, including the housekeeping. I liked the space & the quietness. I liked its environment with convenient shops, rows of street shops opposite, Paradise Walk mall, subway station, healthy breakfast (home cooked), coffee clubs & lots of eateries plus a Jap Restaurant down at the ground floor. The unit we had wasn’t a fanciful one, it faced the office block, but the people who welcomed us, who cleaned it well as well as helping us resolve dryer issue were excellent. We slept with peace. We had good sleep! At breakfast, the lady staff will recommend Hangzhou food to us, also their freshly brewed but unsweetened soya bean milk & steamed Chinese yam. The kitchen made a bowl of wanton soup with smooth wanton skins for us...hot but wholesome to eat in that cold weather! Appreciate their warmth & kindness. Lots of genuine smiles, greetings & service. Very quick check-in & check-out. Will definitely revisit Shama if we are in Hangzhou.
Stayed 3 nights in Dec 2019
Response from Akane on 19 Dec 2019
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give this serviced apartment 6 stars if there is one. Staff of this hotel was super friendly and extremely helpful. One of manager on-duty led us to a nearby mall and subway station personally as we were not familiar with neighbourhood. Vincent, another manger, planed a great West Lake itinerary which saved us a lot of time and money. The room was roomy and clean. No complaint on breakfast and they have been improving their meal selections. The hotel is located in the newly developing area at the east side of Hangzhou. It is only takes minutes to Jingshahu station of Subway Line 1 by walk . However, it takes about 40 min to the West Lake by the subway though.
Stayed 2 nights in Jul 2019
Response from Akane on 19 Dec 2019
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, room comfort
Need to do renovations, but perfect for family
Great location for family vacation. The carpet should be replaced by leminate or wood. Breakfast is good. People are nice. They were doing renovations when we were there. The room need some upgrade. Won’t cost to much to do it from the cost perspective. By increasing 50 RMB per night, it will recover all the building improvements cost and also improve the client experience. Definitely recommend to other travelers to Shanghai.
Stayed 3 nights in Mar 2019
Response from TL on 4 Apr 2019
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.

8/10 Good

Siew Cheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip To Hangzhou
A good choice service apartment hotel near subway and a big shopping mall opposite with lots of restaurant and shops to wander around. Just beside Double Tree Hilton Hangzhou and the room is big and spacious. Housekeeping is good and the only downside is the daily breakfast almost the same dishes each day, not suitable for long stay guest - you will get tired of the breakfast. Overall a good maintained property - can recommend to others if you want to stay in Hangzhou.
Stayed 1 night in Mar 2018
Response from Akane on 19 Dec 2019
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.

10/10 Excellent

Eva, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. The room is clean and staff is friendly. Perfect for business trip.
Stayed 4 nights in Dec 2017
Response from Akane on 19 Dec 2019
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.

8/10 Good

ANDREW

Liked: Cleanliness, property conditions & facilities, room comfort
Dec 17-Shama
They do not have enough food for breakfast to customer
Stayed 1 night in Dec 2017

6/10 Okay

ANDREW

Liked: Cleanliness, room comfort
Shama-Dec,2017
Poor Breakfast service. There is no food if you plan to eat later time They do not seem to prepare for enough food for customers
Stayed 4 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
I love this hotel. The rooms are big and very near a metro station. Check in and out was fast. Breakfast is ok but did not got the chance to eat a bacon since it was gone around 9pm. They have a gym. The hotel is near a mall and at the GF has lawson. Only thing i can say negatively here is that it is far from everything tourist place and the center of Hangzhou.
Stayed 1 night in Oct 2017

10/10 Excellent

Yuju

Business traveller
Liked: Cleanliness, room comfort
地點位置佳
Stayed 4 nights in Jan 2024
Response from 莎玛和达 on 23 Jan 2024
尊敬的宾客：感谢您选择入住莎玛和达并给与我们的肯定！公寓位于钱塘区（下沙）金沙湖核心商务区，毗邻金沙湖，无缝连接地铁一号线金沙湖站；同时配备大型停车场，周边龙湖金沙天街、银泰百货、印象城购物中心环绕，生活便利；每个房间标配独立的日立空调系统，可开窗通风，确保了优质的空气质量和冷暖风自由调节；超大落地窗，享受充足的阳光和一览金沙湖美景；每日房间的细致清洁消毒，为每一位顾客带来安全舒适的居住空间。再次感谢您的分享，真诚地期待与您在莎玛和达的下次相遇！

10/10 Excellent

Yulin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格便宜，房間大又舒適
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
価格に見合う、良い施設とサービスが受けられました。
Stayed 1 night in Nov 2019
Response from shama heda on 29 Nov 2019
尊敬的宾客：感谢您选择入住莎玛和达服务式公寓，并分享您的入住感受！位于金沙湖商务核心区，地处杭州东部国际商务中心，毗邻希尔顿逸林酒店，周边环绕着龙湖金沙天街、银泰城和邵逸夫医院，坐拥102套时尚的公寓；并为顾客提供极致细心的个性化服务；先进的设备及现代化的休闲设施将为所有宾客增添一份雅致与舒适。真诚地期待与您在莎玛和达的下次相遇！

8/10 Good

chia nung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Teng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
整體而言是好的 ,不過還是請客服多多介紹.
Stayed 6 nights in Feb 2019
Response from TL on 4 Apr 2019
感谢您的入住和反馈，我们会努力做的更好！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

쪼이, 대한민국 포항

Liked: Staff & service, property conditions & facilities, room comfort
쇼핑센터와 가까운 거리
요금에 비해 숙소가 좋았습니다. 상해공항에서 향저우로 이동을 하여서 인지 멀었지만 숙소를 찾기는 쉬웠고, 숙소근처에 간단하게 살수있는 편의점이 있어 좋았음
Stayed 2 nights in Sep 2018
Response from Akane on 19 Dec 2019
Thank you for sharing your experience. We look forward to the pleasure of welcoming you back in the near future.

10/10 Excellent

Chao Chia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好
安靜，乾淨，舒適，服務很好，性價比超高。
Stayed 1 night in Dec 2017

10/10 Excellent

Steven, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一所值得你住的離西湖遠一點的酒店
莎瑪離西湖十二至十四站地鐵，但莎瑪離金沙湖站少於十分鐘，有百多所食長肆及超市的龍湖天街商場就在對面，酒店房間寬倘，乾淨，設備整全，員工有禮高效，提出枕頭不太習慣，十五分鐘後，已有人員推著一車各款枕頭任挑，客戶關係經理解傑(Michael)服務貼心細緻，很多時候，還是分外的。所給的意見十分有用，幫了很大很多忙，莎瑪雖離旅遊點偏遠，但她是我杭州首選，甚至是唯一之選。
Stayed 7 nights in Nov 2017

8/10 Good

David K.W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenience location, and hotel facility clean and tidy
Stayed 2 nights in Oct 2017