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Reviews of InterContinental One Thousand Island Lake Resort, an IHG Hotel

4.5 out of 5
InterContinental One Thousand Island Lake Resort, an IHG Hotel
Qiandaohu Xianshan Peninsula, Hangzhou, Chun'an

Reviews

9.2

Wonderful

Rating 10 - Excellent. 55 out of 83 reviews" "
Rating 8 - Good. 20 out of 83 reviews" "
Rating 6 - Okay. 6 out of 83 reviews" "
Rating 4 - Poor. 1 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

4.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with full lake view offers a broad water and island view. Resort is quiet during winter season. But the boat service still runs despite only a handful of guests using it. Room nicely decorated except the cheap looking and ill-matched floor. Overall a nice stay.
Stayed 1 night in Jan 2024

6/10 Okay

Allison

Travelled with group
Disliked: Cleanliness, amenities
If you want to go to Thousand Island Lake, this has to be one of the top choices, especially if you want nature and solitude. The fact that there are no other hotels around the InterContinental is for me what made the hotel luxurious. If you want a lot of nightlife, activities, or shopping beyond the hotel itself, then this isn't the right choice for you. But peace and beauty or romance---it's a great choice. The rooms are big and comfortable, great pillow menu, great balcony and view. We visited when stink bugs were flying around, and the staff person who came when asked to remove the bugs was truly excellent. She was an example of great service. The hotel needs some repairs and additional staff. For example, the swimming pool and locker rooms at night were a total mess. The toilets were broken and clogged. This uncleanliness was pretty shocking. The night we ate at the restaurant, all the fresh local fish dishes were already sold out by around 7:30. I read a review that said to skip the hotel's boat ride to an island where you take a cable car to a view. I wish I listened. The view is not great and you don't see much of the lake and its islands on the way there and back. There should be a bette boat tour of the lake available, where people can enjoy seeing more of the type of gorgeous views that the lake is famous for. The view from the hotel's lake view room is really nice though. So was the sunset at the lighthouse. Improvements are needed to be considered 5 star.
Stayed 2 nights in Nov 2023

10/10 Excellent

Xi

Stayed 1 night in Jul 2023

6/10 Okay

Francesco Paolo

Stayed 3 nights in Oct 2021

10/10 Excellent

Soffia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
It’s an absolutely lovely resort with beautiful rooms and excellent service. The views are beautiful. The restaurants are the only disappointing feature.
Stayed 1 night in May 2021

10/10 Excellent

CHANDRACHUR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing. But swimming pool out side was not working
Stayed 2 nights in Apr 2021

8/10 Good

Liping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice weekend getaway
Amazing facilities. Quiet and beautiful view to the lake
Stayed 1 night in May 2020

10/10 Excellent

Xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice, quite and beautiful place
It was a fantastic stay. This is our return trip. We plan to go back next year. The food of the Chinese restaurant is fabulous.
Stayed 1 night in Oct 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A world class getaway in China
Beautiful lake, wonderful setting, great service combined with quiet and good food make this a ideal getaway. Three swimming pools, full sauna and spa, highly recommended. It is a bit far from local amenities (but that's some of the charm).
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
too far and not convenient
This hotel is the luxury resort in the area yet it does not keep the 5 star hotel services. 1st of all, it is really not convenient to get there unless you drive by yourself. The hotel is located by itself at the corner of a peninsular. It's about >25km to the town. The taxi driver is not very willing to go inside to pick you up or send you there (they will negotiate a back and forth price). You can try to use Didi (Chinese uber) to get them but usually takes quite a while to have a response. 2nd of all, given its unique position, the hotel provides services in a premium rate. For instance, asking a hotel to call cab costs you 4 times of regular price. Renting a bike costs 8 times (literally). Not mentioning renting a car, jet cruise and so on. It makes me feel that since we were stuck there, we had to buy the services from the hotel without any choice. Thank god I had to manage to use Didi to get out of there. 3rd of all, staffs are so not professional. I can't believe I was in 5 star hotels. It can't even be compared to those elite private boutique hotels. To me the service is mostly 3 star hotel (I am being nice to give 3 star). For example, at checkin, they just told me my breakfast were not included. I had to use VPN to connect to my gmail to show them my expedia order. The breakfast was very so so. The staffs are not familiar to the neighborhood. However, I do like to point out, the facility maintained quite ok. loved ping pang and the garden is so pretty
Stayed 5 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review InterContinental One Thousand Island Lake
This is an amazing place with excellent top surroundings.
Stayed 2 nights in Oct 2017

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Wonderful Getaway
The resort is sensational in a beautiful location and has every comfort and then some. My only complaint has nothing to do with the hotel and is simply that the stunning Thousand Island Lake offers no water sports, no, not even swimming. Look, but don't touch the lake - so disappointing!
Stayed 1 night in Sep 2017

8/10 Good

Chenyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的一次体验 就是独占羡山半岛 … 太大了

10/10 Excellent

Soh, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel, will come back
Amazing view, huge lovely room. A bit secluded but very beautiful nature, great resort, clean and nice swimming pool. If you are tired of foods in the hotel, try the nice foods at XIAN SHAN Restaurant which is about 150m away from the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely but bad food
lovely room . The grounds were beautiful. Nice hiking. Horrible restaurants . Bad food .had the food been ok the place would have been a 10

8/10 Good

Andre, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
The best spot in the park
Stayed for one night on the way to Hangzhou. The best spot to check out One Thousand Islands park sightseeing. Very secluded but worth to go if you like nature. Make sure to take a small road on top of the hill to get a full view. Hotel has everything you expect from 5 star hotel. Don't forget your swimming suits.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ambience and view
Stayed 3 nights at the Executive Suite in May 2015 during a business trip. The hotel is located at the end of the peninsula, so, very exclusive. The hotel ground is sprawling and our room is huge, facing the lake - wonderful view! Great experience walking around the hotel, with wonderful view of the lake and landscaping. The buffet breakfast at the restaurant has great spread. Pleasantly surprised that the pastry is of very good European standard, unlike most other hotels in China. As this hotel caters to mainly local families from nearby cities like Hangzhou and Shanghai, breakfast crowd can be rowdy and packed. Effectively, the service level can be affected due to the crowd. The service level at the club floor is more pleasant, though the breakfast spread is less and its open during weekends only. Our waitress Ms Even was very helpful and forthcoming with our requests. We had a wonderful dinner at the Chinese restaurant. The famous fish-head dish and the free ranging chicken soup were fantastic. The restaurant manager Jim was really helpful and knowledgeable of the cuisine in the restaurant. Overall, its a great stay, worth the 5 hours travel from Shanghai Pudong airport.

10/10 Excellent

johnny, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
great resort, will come back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Winnie, Shanghai, china

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay
The staff at the all day dining should not be so insistent on the customer paying the bill prior to eating. The food quality needs to improve. All staff throughout the hotel should know open/close times for indoor pool, kids club, etc. very basic hotel knowledge. The hotel was beautiful and the grounds were even better.

10/10 Excellent

Jan, Hangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nature, architecture and luxury in one place!
An amazing hotel - solitude with amazing views. Architecture and decoration is in a class for itself and the nature it exquisitely maintained and used to highlight the unique location. Best hotel I have stayed at in China throughout the past 13 years!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
great hotel
relaxing, comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景色很美
可能因為疫情關係，行政酒廊的待遇差了，平日雞尾酒時段只有好少數的小食及飲品供應，感到失望，但房間的湖景很美，酒店的打咭點也多
Stayed 3 nights in Feb 2023

10/10 Excellent

LIPENG

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 1 night in Jun 2020

10/10 Excellent

YOULWON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
천도호 역에 내려서 약 50분정도 택시를타고 더 가야 호텔이 있습니다. 호텔은 매우 깨끗하고 시설이좋습니다. 주변 풍경도 너무 좋습니다. 조식도 괜찮았습니다. 다만 리조트 주변에 간식을 살만한곳이 없으므로, 과자같은 간식류는 별도로 준비해서 가는것이 좋습니다. You need to get off at Qian Dao hu Station and take a taxi for about 50 minutes to get to the hotel. The hotel is very clean and has good facilities. The surrounding scenery is so nice. Breakfast was fine. However, there is no place to buy snacks around the resort, so it is better to prepare snacks separately.
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay
It’s a nice hotel located at an isolated Island which is quite far away from the scenic spots. The room is huge with nice views, well-equipped. Staff are helpful but gym and restaurants don’t really meet a five star hotel standard.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一次愉快的旅程
酒店环境很棒，早餐很丰富，湖景景色很好，酒店配套完善，就是房间有些地方灰尘比较多，假期人多就餐有需要排队的情况出现，但是问题很快得到解决
Stayed 1 night in Oct 2019

10/10 Excellent

shanlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境很好，适合休闲
泳池不错，落日蛮漂亮的
Stayed 2 nights in Aug 2019
Response from sophie on 20 Aug 2019
尊敬的宾客，我们非常感谢您于百忙之中分享您在羡山半岛的入住体验！我们非常荣幸能为您和家人打造一段惬意清凉的度假之旅！清凉夏色中，羡山半岛葱茏翠绿，一岛一酒店，步步生景，让您一扫疲劳，回归内心深处的自我！美好暑期时光，一起嗨翻盛夏清凉泳池狂欢轰趴盛宴，美食美酒共飨！诚挚的期待您的继续关注和再次光临！祝您生活愉快！

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
千島湖之旅
洒店環境優美，但有點舊需要番新。建議暑假期間碰上太多小朋友入住，會有點嘈吵。這裏離市區車程需時30分鐘。
Stayed 2 nights in Jul 2019
Response from Sophie on 20 Aug 2019
尊敬的宾客，您好！衷心感谢您选择下榻千岛湖洲际度假酒店并与我们分享入住体验！非常荣幸与您相遇在山水如画的羡山半岛，共度美好假期时光!感谢您的宝贵意见！我们会加强对公区的管理及宾客引导，以期为您带来更加舒适的入住体验！隐于千岛湖畔，静谧羡山里，坐拥一岛秀色风光，不仅丰富的娱乐活动，更有各式美食！八月暑期，迎来盛夏清凉泳池狂欢轰趴，美食美景供飨，精彩表演嗨翻，一起加入我们的半岛狂欢夏夜时光！诚挚的期待您的继续关注和再次光临！祝您生活愉快！

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2019

10/10 Excellent

KUO HSUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常美好的住宿體驗
從面湖客房就可以欣賞到千島湖宜人的景緻 ，房間寬敞，客服人員還主動為我們免費加床，非常貼心， 那我們有非常美好的住宿體驗。酒店提供的導覽也非常優質，可惜當天是陰天，無法欣賞到夕陽景緻。 唯一美中不足的是 ，酒店位於東南湖區，對外聯絡交通非常不便，到中心湖區或城區需要40分鐘車程， 如果酒店能夠提供定時定點的shuttle bus 就非常完美了。
Stayed 1 night in Dec 2018

10/10 Excellent

Mengyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

独占羡山半岛位置优越，湖景房景色无敌
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
我觉得是常州最好的酒店，早餐品质始终如一。
Stayed 1 night in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设施，服务，周边环境都很好
Stayed 1 night in Jan 2018

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
杭州附近完美的度假酒店
酒店房间非常大，设施非常好，特别是环境也非常不错。极力推荐大家，是非常适合全家人度假的酒店。
Stayed 1 night in Jun 2017

10/10 Excellent

Zhe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境优美，位置幽静
酒店位置在羡山半岛，适宜自驾游，比较安静。酒店工作人员很热情，酒店设施也不错，唯一一点是早上早餐的时候人太多，感觉比较嘈杂，不过这也是中国人的普遍现象嘛

8/10 Good

Xiaofei

Liked: Cleanliness, property conditions & facilities, room comfort
风景优美，用餐体验糟糕
酒店风景优美，设计独特，湖景房让人在一开门进去时会不由自主发出哇的赞叹声。冬天里来，温水泳池还是有点冷，没有宝宝玩的滑梯或篮球架之类，有点无趣。儿童乐园很大，可惜玩的东西不多。底楼只有两家餐厅，冬天暖气不足，大多数人穿着棉袄外套吃饭。酒店周围又只有一家农家乐，所以用餐体验实在很糟糕。点小火锅说需要准备二十分钟以上，点暖锅说需要四十五分钟以上。一连在酒店吃了四天饭，贵也就算了，点心也实在很糟糕。唯一留下印象觉得还不错的是土猪肉蒸茄子，值得一试。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
千岛湖最佳观景度假酒店
千岛湖度假，入住洲际是最佳选择。

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很安靜舒適的地方，特別適合度假

8/10 Good

NY, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飽きのこないリゾートホテル
日中は幾つもアクティビティがあり、夏場はプールで遊べ飽きがこない。室内のプールは若干冷たかったが、その分人も少なくよく泳げた。夜はロビーで映画を上映して楽しめた。 食事に関しては味は良いがレストランがホテル内に２つしかないので長期滞在には外に出ることも必要かも。 夏場だったので夜でもプールを楽しめたが、ロビーでもどこでもバスローブの利用者がいるのが残念。

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
性价比不高
酒店很安静，周围风景很好，房间很宽敞。不过服务一般，不太热情。早餐样式、味道都很一般，其他餐饮可选择的很少，性价比也不高。游泳池还不错，不过健身房比较小。总体来说，没有想象中惊艳，感觉价格相对服务略高了。