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Reviews of Citadines Intime City Hangzhou

4 out of 5
Citadines Intime City Hangzhou
Block 4, Intime City, 380 Fengtan Road, Gongshu District, Hangzhou, Zhejiang

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 59 reviews" "
Rating 8 - Good. 23 out of 59 reviews" "
Rating 6 - Okay. 1 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 0 out of 59 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Great location. A shopping mall right beside it. Was extremely convenient. Loved the hotel.
Stayed 3 nights in Nov 2020
Response from Eden Yu on 26 Nov 2020
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Clean Rooms, Convenient
This was my second time at Citadines Intime City Hangzhou. The room is clear and comfortable, with simple cooking facilities. Location is right next to Intimen City where you can shop and have your meals
Stayed 3 nights in Apr 2019
Response from Eden Yu on 13 Jun 2019
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Suk Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Eden Yu on 29 Mar 2019
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Eden Yu on 3 Mar 2019
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 Excellent

GERALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Eden Yu on 1 Dec 2018
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property is located next to a large shopping mall with many good restaurants. The room is nice and clean. The only disadvantage is the lack of public transport and the nearest metro station is about 10-15 minutes away by walking.
Stayed 2 nights in Nov 2018
Response from Eden Yu on 7 Nov 2018
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large and clean rooms. Feel welcomed when you are in the room.
Stayed 2 nights in Oct 2018
Response from Eden Yu on 7 Nov 2018
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

Calvin

Liked: Cleanliness
Stayed 2 nights in Dec 2017
Response from Linda.ZHOU on 16 Jan 2018
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Paula, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel.. half hour bus ride to West Lake
This hotel is a little out of the way but right in the biggest shopping center I ever saw.. The apartment was snug and cozy with our own frig, stove and dishes. We had a great time.
Stayed 6 nights in Sep 2017
Response from Linda.Zhou on 15 Nov 2017
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou. At the outset. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We look forward welcoming you once again in one of our property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Citadines Intime, Hangzhou has most of the thing traveller asked for. Room is good and big. comes with fully function kitchen . A little difficult to locate since I arrived late at night. Hotel is part of a huge shopping Mall. I walked around the mall during the day almost empty but it alive on weekend. Bad point is the location. No train station and taxi. need frontdesk to help call for taxi booking. The room price included only one breakfast which I think I would prefer doing without with a cheaper room rate. Breakfast per pax about USD10 I think
Response from Linda.Zhou on 1 Apr 2017
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area.sometimes it's difficult to call taxi at the rush hour,but we can call the taxi for you . We look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Stayed 3/12-3/15. Situated in a large shopping center the hotel is one of the grouped buildings. Access to food, transportation and sites. Hotels are large and cleanly. Feels like a studio apartment. Front desk staff went the extra mile to help out a American visiting. (Joy and ladon at front desk)
Response from Linda Zhou on 3 Apr 2017
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Mall, clean and comfortable
Stay at this hotel multiple times. Very clean and comfortable. Like that it is in the same property as one of the biggest mall in Hangzhou.
Response from General Manager on 5 Jan 2017
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou .Thank you for your long-term support and trust in our property.We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 30 Nov 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

TIEN HO, nice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb
nth to complain
Response from General Manager on 30 Nov 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Yawei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel with spacious room
I like the spacious room and the little kitchen
Response from General Manager on 3 Nov 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service . We look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, above average
Pleasant stay, rooms were big and the decor was nice as well
Response from Linda Zhou on 2 Nov 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

Angela, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and roomy service apartment
Very comfortable, spacious and had a separate living area.
Response from General Manager on 9 Sept 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

HK visitor, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff very helpful although English is limited
Response from Linda.ZHOU on 18 May 2016
Dear guest, thank you for staying Citadines Intime City Hangzhou and sharing your experience with us. We are happy to know you satisfied with our hotel location. We highly appreciate your comprehension for staff English issue. At the same time, we will focus on this issue continually and enhance staff English training. Look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and great but inconvenient location
The hotel was great and clean, but it was too far from everything. Staff could be friendlier.
Response from 123 on 16 Jul 2016
Dear Guest, thank you for staying Citadines Intime City Hangzhou and sharing your experience with us. We are happy to know you satisfied with our hotel room and its cleanness. Regarding the hotel location, we are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area in the City. As option, we would like to recommend you the city subway which crosses most of sight spots but no worry to meet traffic mass. We also noticed your comments regarding staff attitude, please trust us that we do look upon the guest service very much. Next time, please do not hesitate to indicate to our Guest Service Manager if you feel uncomfortable during the stay. At the same time, we will focus on this issue continually and enhance staff service consciousness and friendly. Look forward to seeing you again in Hangzhou.

10/10 Excellent

Frank, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Excellent Hotel
The location is good because it is very near the MTR station and the room and it's services are very good. I will recommend to my friends.
Response from 123 on 25 Jun 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Monica, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
This was a business trip but the hotel was very conveniently located to the city.
Response from 123 on 16 Jul 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

Bo, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel room but poor breakfast.
Overall it was a nice stay and the helpful counter staff upgraded the room for us after we complained. However there were some issues about the information provided by Hotel.com. Firstly, not every room has deep-soaking bathtub, the description about the room should be specific. Secondly, the hotel only provided one person breakfast and we had to pay 60 RMB for another person, which was not indicated. Last but not least, it was not easy to get taxi in Hangzhou, luckily the counter staff called taxi for us.
Response from 123 on 16 Jul 2016
Write your comment.Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou .We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are sorry for bathtub issue and number of free breakfast issue you mentioned. In our property website, we did mention number of free breakfast based on different room type and mentioned there is shower or bathtub in the room. Thank you for pointing out this to us and we will contact Hotels.com to revise some conflict information. Meanwhile we are happy to have met your other expectations in service and quality standards. Look forward to seeing you again in Hangzhou.

8/10 Good

Steven

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Response from 123 on 16 Jul 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 123 on 16 Jul 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean and convenient location
Surprisingly good, modern, clean hotel with excellent service. Reasonable price, high quality maintenance, big shopping mall (InTime City) in the same area - it was very good.
Response from 123 on 24 Oct 2015
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Xulong, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best ever !!!!!
Overall, it's an incredible experience. The only problem is that it's a bit far from the city centre. Also the breakfast service was a bit slow when it's on weekends. But in general, my family had fantastic experience.
Response from 123 on 24 Oct 2015
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Hokuto

Stayed 1 night in Aug 2023
Response from Guest Service on 30 Sept 2023
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
シダティーン系列とは思えないホテル
レセプションスタッフの対応が悪い。 4日間宿泊するが朝食が種類も少なく同じメニューが多い。 朝食スタッフが奥で話し込んでいる対応が遅い ロビーのトイレが使用出来ない。 ランドリーが有料で洗濯と乾燥は別、各20元必要 クリーニングが高く仕上げが間違っている。
Stayed 4 nights in Feb 2023
Response from Guest Service on 14 Feb 2023
Dear guests, thank you very much for choosing to stay in Citadines Intime City Hangzhou and sharing your experience.There are only one-bedroom have washing machine, studio and twin-bedroom need to buy Laundrette Tokens to the laundry room for use. We have fed back the restaurant problems to the relevant departments. We are very sorry for the inconvenience. We will continue to make efforts to improve and improve it to provide you with a more comfortable and home-like warm living experience, and look forward to your next visit.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋は広く清潔で、食器等も整っている。朝食も多彩でおいしかった。
Stayed 6 nights in Jun 2019
Response from Eden Yu on 19 Jun 2019
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
房間很大,但是離西湖還有一段距離,搭車大概35元。總體還是挺乾淨的,而且設施也跟酒店差不多,還有自助早餐也是不錯的
Stayed 2 nights in Apr 2019
Response from Eden Yu on 5 May 2019
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。酒店离西湖约11KM哦。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Eden Yu on 16 Jan 2019
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 Excellent

Sunee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Eden Yu on 23 Dec 2018
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

4/10 Poor

WOOIN

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No English speaker and gown and bathtub
There is no English speaker. They use translate app so communication is not available but not easy. Breakfast is not bad. Room is so big and there’s no gown and bathtub.
Stayed 2 nights in Dec 2018
Response from Eden Yu on 15 Dec 2018
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate you’re staying experience sharing with us. Due to individual employees at the front desk is practicing stage, we will strengthen the English training and skills, to bring inconvenience, we apologize to you!There are instructions on bathtub, room information, part of the room did not equipped with bathtub, if you need gown, please don't hesitate to inform us in time for you to join the room free of charge.We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Linda.Zhou on 25 Jan 2018
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou. At the outset. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We look forward welcoming you once again in one of our property.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
酒店Wifi速度很慢,基本不能使用。 酒店内空调设定的恒温,不能自行调节。白天房间里会有些闷热。 地理位置因为在城西银泰,所以周边购物很方便。
Stayed 4 nights in Dec 2017
尊敬的宾客, 感谢您入住我们公寓,我们公寓杭州城西核心板块城西银泰城内,购物、饮食、娱乐都非常方便。关于您在入住期间网络的问题是因为网络设备正在调试阶段,绝对不是网络的常态,现在已恢复正常,对此向您表示歉意。我们房间内的空调都是中央空调,每个房间内都有空调面板,可以自行调试温度。非常感谢您的意见与支持,我们会更加努力,提高我们的服务,期待您的下次光临。

10/10 Excellent

BIK KING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us.We look forward to seeing you again in Hangzhou.

8/10 Good

Alex, Hong Kong

Nice Cozy hotel
The sliding closet door in our room was broken and could not be opened.
Stayed 3 nights in Aug 2017
Response from Linda.Zhou on 14 Sept 2017
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us.We are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area.but the subway will be open station is near our hotel in end of this year,it's will be quite convenient to travel. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
広くて綺麗
アクセスは難しいが、周囲は巨大ショッピングモールあり困らない。 喫煙客室選べる。 指圧できるところがないのは残念。
Stayed 2 nights in May 2017
Response from Linda.Zhou on 6 Jul 2017
お客様、弊店をご選択なさるのは本当にありがとうございました。こちらにアクセスのことについて、弊店は銀泰城の東南部、拱苑路と富強路の交差点に位置し、今度もし何か必要があれば、ご遠慮なく私たちにご連絡ください(86-571-86679888)

10/10 Excellent

Ebba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and fresh hotel
The stay at the hotel was a great experience. I stayed at the hotel for three weeks. The room was very nice, clean and modern. The employees was friendly, helpful and their English was okay. The gym and breakfast was also good, but I missed some healthy alternatives as unsweeted yoghurt or more bread options.
Response from 123 on 17 Apr 2017
Dear Guest, thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. Please be assured that we will convey your feedback to our breakfast service provider and shall work towards an improvement. We were delighted to have you stay with us and appreciate. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saubere, große Hotelzimmer
Sehr hilfreiches und aufmerksames Personal, wir wurden sogar vom Hotel zu unserem Kunden gefahren, weil wir kein Taxi bekommen haben. Sehr guter Kaffee zum Frühstück. Sehr gutes Italienisches Restaurant nebenan. Absolut empfehlenswert!
Response from 123 on 1 Apr 2017
Sehr hilfreiches und aufmerksames Personal, wir wurden sogar vom Hotel zu unserem Kunden gefahren, weil wir kein Taxi bekommen haben. Sehr guter Kaffee zum Frühstück. Sehr gutes Italienisches Restaurant nebenan. Absolut empfehlenswert!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
適合商務及家庭旅遊的時尚公寓
酒店整潔、簡單、時尚、房間足夠採光,地點方便,旁邊有大型商場,不同風格餐廳,價格合理,值得一提,保安很好,附近也沒有品流複雜的問題!
Response from General Manager on 5 Jan 2017
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。感谢您对我们的长期支持与信任。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临,祝您新年快乐,生活愉快。

8/10 Good

Kit Ling

Liked: Cleanliness, staff & service, property conditions & facilities
前台服務員很主動提供服務
Response from General Manager on 30 Nov 2016
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的夸奖是对我们服务团队的鼓励,我们对此深感欣慰。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 Good

MAGGIE

Liked: Staff & service, property conditions & facilities, room comfort
地點不錯,旁邊是大型商場,逛街吃飯都方便!但原停車入囗封了,車子停泊有點小不便!房間舒適,對出差的人會是不錯選擇! 清潔工有點小懶,不是每天拖掃洗手間的地!其他沒什麼好挑剔的!
Response from General Manager on 30 Nov 2016
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。对于您提到服务员在打扫房间的细节问题,我们也非常重视,我们酒店相关部门将加强房间的卫生及细节方面的工作。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临,祝您生活愉快。

10/10 Excellent

Yun Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適乾淨便利的酒店
房間大 格局舒適 床舒適
Response from General Manager on 2 Nov 2016
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓并分享您的入住体验。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

10/10 Excellent

Shuang, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间不错,位置稍远
新酒店,稍有装修的味道,房间布置不错,很大,因为新装修所以也很舒适。床稍小。就是位置在西北区,适合于想游玩西溪湿地的朋友,离西湖就稍远了。
Response from General Manager on 22 Sept 2016
尊敬的宾客,非常感谢您选择入住雅诗阁旗下杭州馨乐庭银泰城服务公寓。我们公寓虽然很新,但是已经运营了2年,装修气味是很少的,可能您这次入住的是刚做过日常维修的客房,如您下次入住有遇到这样的问题可以及时反馈给我们,我们会马上进行处理。我们酒店是位于杭州城西的核心地段银泰城内,离杭州西湖25分钟车程,离京杭大运河及西溪湿地,杭州植物园都比较近,居家旅行的最佳选择。您的满意是我们最大的荣幸,我们会不断的努力,为您提供更加舒适、如家般温暖的居住体验,同时期待着您的下次光临。

8/10 Good

Jofei, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location in the shopping center building. Many famous restaurants to choice. No local bus stop nearby, but easy to call taxi to famous sightseeing area. Good choice if you are in business trip, but a little away from famous sightseeing area, not too convenient to go if you want to select local bus/bicycle.
Response from 123 on 16 Jul 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are close to Xixi Wetland National Park and Great Tunnel but a little away from other sightseeing area. For those areas not nearby, we would like to recommend you traffic tool of subway as well because it is more convenient and faster, and no traffic mass issue. We look forward to seeing you again in Hangzhou.

10/10 Excellent

Jiaming, 杭州

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
definitely choose here next time
AMAZING EXPERIENCE
Response from 123 on 16 Jul 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

10/10 Excellent

MEI CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from 123 on 16 Jul 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

Ching

Liked: Cleanliness, property conditions & facilities, room comfort
Response from 123 on 16 Jul 2016
Dear Guest, Thank you for choosing to stay at Citadines Intime City Hangzhou during your recent visit to Hangzhou China. We were delighted to have you stay with us and appreciate your staying experience sharing with us. We are happy to have met your expectations in service and quality standards. We look forward to seeing you again in Hangzhou.

8/10 Good

KIHONG, 경기도 용인, 대한민국

Liked: Room comfort
가장좋은건 편의점이 호텔 바로 옆에 있다는거.. 물론 많지는 않지만 한국제품들이 좀 있었습니다. 위치는 좋았지만, 택시가 호텔앞까지 바래다 주지 않고, 큰쇼핑몰 앞에 내려다주었습니다. 처음엔 좀 당황했습니다. 건물이 새거라 객실은 깔끔 하고 좋았지만, 물청소를 하지 않는지 지난번 손님이 엎지른 물자국이 남아있어서 좀 아쉬웠습니다. 호텔 프론트는 제한적으로 영어사용을 하였습니다. 모든 직원이 영어를 할 수 있는 것은 아니었습니다.
Response from 123 on 16 Jul 2016
Dear guest, thank you for staying Citadines Intime City Hangzhou and sharing your experience with us. We are happy to know you satisfied with our hotel location and room cleanness. We highly appreciate your comprehension for staff English issue. At the same time, we will focus on this issue continually and enhance staff English training.