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Reviews of Leonardo Hotel Southampton - Formerly Jurys Inn

4 out of 5
Leonardo Hotel Southampton - Formerly Jurys Inn
1 Charlotte Place, Southampton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 427 out of 1006 reviews" "
Rating 8 - Good. 316 out of 1006 reviews" "
Rating 6 - Okay. 150 out of 1006 reviews" "
Rating 4 - Poor. 71 out of 1006 reviews" "
Rating 2 - Terrible. 42 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Natalie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Despite getting an upgrade to an executive room on the 9th floor, the carpet was stained, chipped bathroom tiles and no tissues in the bathroom either. Constant loud banging of doors all night. Menu choices limited and expensive- £17 for a burger! However staff were friendly and polite
Stayed 1 night in Apr 2024

6/10 Okay

Joanne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was fine. The room was feezing, thermostat couldn't be adjusted and the shower little more than a tepid dribble that you had to stand very close to the wall to get slightly wet. The shower had a shower curtain, which is horribly old fashioned. I would've liked to see a fridge and free bottled water in the room. I appreciated the hairdryer. I stayed in a 'standard' room and I guess a higher price band room would be more modern. However, the bed was comfortable, and the bar/cafe and staff were excellent. What really lets the place down is beyond its control; the road works that make it difficult to cross the road and navigate into the city centre. It is convenient for the centre.
Stayed 2 nights in Apr 2024

8/10 Good

Tiffany

Business traveller
Liked: Cleanliness, staff & service
food options open until late, which is very convenient
Stayed 1 night in Apr 2024

10/10 Excellent

Charlotte

Travelled with family
Nice and clean, good location
Stayed 1 night in Apr 2024

10/10 Excellent

Joycelina

Stayed 1 night in Apr 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at the Leonardo Hotel in Charlotte Place in Southampton. The staff were courteous and helpful. The breakfast was good and checking in and out was easy. The hotel did go the extra mile by letting us store our luggage for a few hours before our check in time so we could go out and look around the shops and attend the local showcase cinema.
Stayed 1 night in Apr 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is Amazing Really Lovely Hotel Lovely rooms and great space i will Definitely Recommend this Hotel and would go back to stay there.
Stayed 2 nights in Apr 2024

10/10 Excellent

Victoria E

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The first room we were given on floor 11 had a very pungent smell and mould on the carpet. We could not sleep there. Luckily the wonderful reception team relocated us and everything else was fine
Stayed 1 night in Apr 2024

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although we only stayed one night, it was a comfortable bed and everything went well with our stay.
Stayed 1 night in Apr 2024

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay whilst visiting Southampton. Good hotel and staff. Good breakfast with lots of choice. Literally situated in the middle of a busy roundabout with extensive roadworks all around so getting to it on foot involved lots of complicated road crossings. Situated right next to the parks so lovely once you made it across the roads.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family
Great place to stay friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you .. front desk manger and crew was amazing made my trip fabulous
Stayed 2 nights in Apr 2024
Response from Sam on 17 Apr 2024
Dear Julie,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager

6/10 Okay

Keryn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No parking bay at this hotel, very inconvenient. Staff not super helpful, This hotel is on a roundabout with no safe place for pedestrians to cross. The room itself was good, clean, spacious enough for our group of three, but water pressure was terrible and few amenities. I wouldn’t stay here again.
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Dear Keryn,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager

6/10 Okay

Rod

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Dear Rod,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

10/10 Excellent

Kim

Travelled with family
Comfortable bed, good shower. Everything you need apart from parking. We couldn’t park nearby so parked a 20 min walk away for £12 for 24 hours. Due to lack of parking we would not stay again
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Dear Kim,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Morita on 9 Apr 2024
Dear Julie, It's wonderful to receive such positive feedback ! We appreciate you choosing us for your stay. We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .

10/10 Excellent

Bridget

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place .
Stayed 1 night in Mar 2024
Response from Morita on 9 Apr 2024
Dear Bridget , We're grateful for your positive feedback! We appreciate you choosing us for your stay . We hope to welcome you back again in the future ! Kind Regards Morita Venzen Duty Manager .

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Only down side no parking but found somewhere not to far. Staff friendly and hotel good condition. Breakfast was very nice. Would stay again
Stayed 1 night in Apr 2024
Response from Morita on 9 Apr 2024
Dear Paul, Thank you for sharing your experience with us ! Were delighted that you had a enjoyable stay . We hope to welcome you back again in the future . Kind Regards Morita VenzenDuty Manager .

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
I was placed in a room with the door right by the lifts making it very noisy, the bathroom was also very small and dirty. The window was tiny making it feel very dark and even smaller in the room
Stayed 1 night in Apr 2024

8/10 Good

wildamarie

Travelled with partner
Liked: Cleanliness, amenities
The bed was comfortable, just as we wanted it , and the room insulation was great too .
Stayed 2 nights in Mar 2024
Response from Sam on 1 Apr 2024
Dear WildamarieWe very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager

8/10 Good

Xavier

Liked: Cleanliness, staff & service
was fine
Stayed 1 night in Mar 2024
Response from Sam on 1 Apr 2024
Dear Xavier,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager

4/10 Poor

Sarah

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Morita on 26 Mar 2024
Dear Sarah, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing with excellent service
Stayed 1 night in Mar 2024
Response from Sam on 19 Mar 2024
Dear Jane,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

4/10 Poor

Avi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Morita on 14 Mar 2024
Dear Avi, We hope this email finds you well . Firstly, we want to extend our sincerest apologies for the experience you had during your recent stay with us . It's disheartening to hear your expectations were not met, and we deeply regret any inconvenience or discomfort you may have encountered . We take seriously ,and your comments have been shared with our team to address the issues. We value your feedback and hope for the opportunity to regain your tryst and welcome you back in the future . Kind Regards Morita VenzenDuty Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit noisy and road works a pain to get there.
Stayed 1 night in Mar 2024
Response from Morita on 10 Mar 2024
Dear Richard, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel - with good breakfast no parking on site but secure parking nearby at a cost - presently road works in area causing long delays
Stayed 1 night in Mar 2024
Response from Morita on 10 Mar 2024
Dear Michael, We're thrilled to hear that you had a positive experience during your stay with us ! Your feedback is greatly appreciated and we look forward to welcoming you back for another wonderful visit . Kind Regards Morita VenzenDuty Manager

8/10 Good

William, Ormond Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked proximity to park and west guy mall. Didn't like need to visit bar in lobby to get ice for room. Didn't like mix up over name. Thought I was booking Royal Leonardo near cruise port but this facility is further away from ports.
Stayed 4 nights in Feb 2024
Response from Morita on 3 Mar 2024
Dear William, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to the Leonardo Southampton.All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and we look forward to the pleasure of welcoming you back when you can be assured of our best attention.With Kind RegardsMorita VenzenDuty Manager .

6/10 Okay

Andreas, Naples

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
No elevator.
Stayed 1 night in Feb 2024
Response from Morita on 25 Feb 2024
Dear Andreas , Thank you for your valuable feedback . We are pleased to inform you that our hotel is equipped with three elevators to enhance your convenience during your stay. We appreciate your patronage and eagerly anticipate the opportunity to host you again . Kind Regards Morita VenzenDuty Manager .

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy city centre location, perfect for visiting Southampton.
Stayed 1 night in Feb 2024
Response from Morita on 25 Feb 2024
Dear Sean, Thank you for taking the time to write your recent review.I am delighted to hear that you had an enjoyable stay with us.When you are looking to visit Southampton next, please feel free to contact me directly so I can assist with your reservation.Kind Regards Morita VenzenDuty Manager

8/10 Good

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Dear Rolando,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

6/10 Okay

Gary

Travelled with partner
This property was ok nothing fancy room was rather small but the did give us coupons for dinner and drinks.
Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Dear Gary,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location but on arrival roadworks outdide made it hard to get in and out of the hotel. The hotel appeared well cared for with professional and attentive staff
Stayed 2 nights in Jan 2024
Response from Sam on 18 Feb 2024
Dear Ian,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice executive room overlooking the park Bar Gate around the corner. Trendy area My third time staying here Good prices
Stayed 5 nights in Feb 2024
Response from Sam on 11 Feb 2024
Dear Randy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam on 11 Feb 2024
Dear Lucy,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
comfortable room
Stayed 1 night in Feb 2024
Response from Sam on 18 Feb 2024
Dear Natalie,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty manager

10/10 Excellent

Sabine

Stayed 1 night in Jan 2024
Response from Morita on 30 Jan 2024
Dear Sabine, We're thrilled you enjoyed your time with us ! Your positive feedback means a lot . Kind Regards Morita VenzenDuty Manager .

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Morita on 30 Jan 2024
Dear John , We're so glad you had a fantastic experience . Thank you for taking the time to share your thoughts . Kind Regards Morita VenzenDuty Manager .

4/10 Poor

MARK

Travelled with family
Liked: Staff & service, room comfort
Extremely cold
This was the coldest hotel room i have ever stayed in. We tried adjusting the heating but it made no difference. We didn't check in until 1.30am due to a last minute change of plans, and we thought the temperature would get better overnight, but it didn't. I mentioned it at check out and I was told that its often the case when it's cold outside! They said the maximum it goes to is 24° but it felt more like 4°. I was also told that next time i should ask for a heater!
Stayed 1 night in Jan 2024
Response from Morita on 24 Jan 2024
Dear Mark , we want to apologize for any discomfort you may have experienced due to the temperature in your room . Our maintenance team has thoroughly checked the Ac , and it is confirmed to be in proper working order. Please free to reach out on your next visit we strive to ensure your stay is as comfortable as possibleKind Regards Morita VenzenDuty Manager . .

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Morita on 24 Jan 2024
Dear Mark, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind Regards Morita VenzenDuty Manager .

10/10 Excellent

Wolfgang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay , a little cold, but they compensated with a portable heater , So all good
Stayed 2 nights in Jan 2024
Response from Sam on 21 Jan 2024
Dear Wolfgang,We very much appreciate your comments regarding your stay at the Leonardo Hotels Southampton. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,Samuel ViegasDuty Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Stayed one night pre-cruise and was very happy with all aspects of the stay.
Stayed 1 night in Jan 2024
Response from Morita on 18 Jan 2024
Dear Carol, Thank you for being an expectational guest ! It was a pleasure hosting you , and we appreciate your positive energy and respect for our hotel . We look forward to welcoming you back in the future . Kind Regards Morita VenzenDuty Manager .

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good service but in need of modernisation
Dated hotel rooms but clean. Food in restaurant was good as was service. Wouldn't stay again though
Stayed 1 night in Jan 2024
Response from Morita on 18 Jan 2024
Dear Guest, Thank you for taking the time to complete the feedback questionnaire regarding your recent visit to Leonardo Southampton All comments both positive and negative are reviewed by the Heads of Department and then shared with their teams. It is only through open and honest feedback that we can improve the service and standards that we offer.We hope that you have not been deterred from staying with us again and as we are currently in the process of a full refurbishment, we look forward to hopefully being able to welcome you back to experience the changes that are being made.Kind Regards Morita VenzenDuty Manager .

8/10 Good

MATTHEW

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, pillows and bed was comfortable. The fact that vegan food options in house was awesome. No complaints.
Stayed 6 nights in Jan 2024
Response from Morita on 18 Jan 2024
Dear Mathew, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton.I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team.If there is anything else we can arrange to make your next stay with us even more comfortable, please let me knowKind regardsMorita VenzenDuty Manager

10/10 Excellent

Clive, Paphos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stopover in the centre of Southampton! Staff were very friendly and helpful! Great breakfast!!
Stayed 2 nights in Jan 2024
Response from Morita on 14 Jan 2024
Dear Clive , We Want to express our sincere gratitude for choosing to stay with us . It was a pleasure having you , and we're thrilled to hear that you had a wonderful time during your visit . We look forward to welcoming you you back in the future . Kind Regards Morita VenzenDuty Manager

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Morita on 14 Jan 2024
Dear Nicola , We appreciate your glowing review ! It was our pleasure to have you as our guest , we're delighted that you enjoyed your stay . Your feedback motivates us to maintain the high standard we aim for . We hope to see you again soon ! Kind Regards Morita VenzenDuty Manager .

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room good friendly staff, brilliant breakfast. Easy walking distance to town and football ground.
Stayed 2 nights in Jan 2024
Response from Morita on 8 Jan 2024
Dear Paul, Thank you for taking the time to write your review following your recent stay here at the Leonardo Southampton. I am delighted to hear that you had an enjoyable stay with us and will ensure your kind comments are shared with the team. If there is anything else we can arrange to make your next stay with us even more comfortable, please let me know . Kind regards Morita Venzen Duty Manager.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sam on 11 Feb 2024
Dear David,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samuel ViegasDuty Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Morita on 7 Jan 2024
Dear Guest, Wow ! Your positive feedback made our day . We're delighted that you had a great experience during your stay . Thanks you for choosing us , and we can't wait to have the opportunity to host you again in the future . Kind Regards Morita VenzenDuty Manager .

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem with the room, which we didnt report until checkout, but the team were fantasic and imediately made a partial refund. Excellent customer service. Be aware, there is no close parking, that's easily available.
Stayed 1 night in Dec 2023
Response from Morita on 1 Jan 2024
Thank you for your kind words! We're thrilled to hear you enjoyed your stay . Your satisfaction is our top priority, and we can't wait to welcome you back.Kind Regards Morita VenzenDuty Manager .

6/10 Okay

Avner, Tel Aviv

Stayed 1 night in Dec 2023
Response from Sam on 21 Jan 2024
Dear Avner,Thank you for taking the time to tell us about your experience at Leonardo Hotels Southampton. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Leonardo Hotels, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Samuel ViegasDuty Manager