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Reviews of Wanguo Metropolitan Plaza Hotel - Haikou

4 out of 5
Wanguo Metropolitan Plaza Hotel - Haikou
No. 26 Datong Road, Long Hua District, Haikou, Hainan

Reviews

6.0
Rating 10 - Excellent. 0 out of 4 reviews" "
Rating 8 - Good. 1 out of 4 reviews" "
Rating 6 - Okay. 2 out of 4 reviews" "
Rating 4 - Poor. 1 out of 4 reviews" "
Rating 2 - Terrible. 0 out of 4 reviews" "

5.4/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
It was ok but they couldn't find my reservation when I arrived and I had to call hotels.com to verify it which took almost 1.5 hours
Stayed 2 nights in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Below expectation
1. Hotel could not find our booking. Yet hotels.com customer service only got back to our Friday's' call for help on Sunday, when the stay was over. 2. Hotel lobby was non air conditioned and people were smoking. 3. Staff at restaurant serving breakfast didn't care. Ok for us to self serve, but they didn't bother to replenish empty coffee pots. Food was cold w/o warmer. 3. Room toilet has strong stench fm the sewerage. 4. Lack security as anyone can access the hotel floors.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2017