Hafjellheis 3

Secure, spacious, quiet, friendly. Room not vacuumed, coffee not replenished, laundry not fresh, not ironed or folded properly. Room far too cold, unable to adjust the temperature, staff had to provide heater.

Good location but if you have big luggage, request for lower floor as there is no elevator.

The grounds and the setting are extremely well thought out and welcoming. I knew to expect issues, as when I called to confirm our massages, I was advised they were never booked into the system and there was no appointments left that day. No apologies - that's just the way things are. We arrived early and were told we needed to wait until 3pm to checkin- no issues - but it was obvious we were seniors. We were then told, our room was on the 3rd floor and we needed to walk and carry our luggage there. Why - there were vacant rooms on the other side of the hotel where the elevator was working. I found the check-in person would not reason with me - ie your room is over there. It's too bad, this person was on the front desk and left this impression. It's a lovely property and has so much to offer