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"Staff is great"

"The staff is very friendly and professional. The building is a bit outdated, as are some of the rooms. Our room was comfortable but had long sienna brown shag carpet throughout. The back garden has been given over to construction materials as it seems they were at one point updating part of the building (scaffolding remains). The parking was very convenient and there is a bus stop immediately in front that takes you downtown (about 30 minutes away). The breakfast was a good value. Dinner was good but overpriced. "

"The hotel and room are spectacular."

"I have been in Victoria hotel 3 times. I do like the location near to the main station. The staffs are very helpful on luggage deposit even though I came early before the Check In time. They also helped to provide the electric adapter and tape to fix the broken wheel of the luggage. I strongly recommend this hotel in Basel."

"The check-in staff was exceptional accommodating our early arrival."

"Super Erfahrung! Komme gerne wieder! 👍✨"

"Very convenient, cosy hotel next to main train station and airport bus. Staff is very professional, welcoming and helpful. Breakfast was great and breakfast ladies offered superb service as well as cleaning ladies. Highly recommend."

"We had an event to attend in Basel and we picked Carat hotel (in Germany) . Such a good decision, big clean, light room, very clean and comfortable but above all very good service from the staff. Leon at the reception helped us with all our needs and George organized an amazing ack breakfast for my wife who had to leave very early in the morning. Their in house restaurant Hacienda is very good also. we had breakfast there. "

"This is a very centrally located hotel in Basel, adjacent to the SBB train station and across the street from a variety of city trams. This makes getting to anyplace in the area very easy. The hotel was comfortable, had a good breakfast, and was clean. The bathrooms are large relative to the room. My only complaint was the pillows--would be nice to have something that had shape. But al in all, I would definitely stay here again."