Gysinge Holidays from £119

This is a self checking place. No reception no bellboy. However everything else is great. Clean, secure. Parking.

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.

Really enjoyed my stay at the hotel. Some small changes could have made big difference, such as no on in the front to help with luggages, and they have at some stairs to get to the reception. Also There is no AC, on fan at night sometimes it got hard to breath. Other than that, i loved the design, location was great, staff was very helpful.

This was by far one of the worst hotels we have stayed at. The staff were rude, apart from the one philopino lady(she was nice). There are basically no amenities. -no fridge -no kettle -no air condition Why call yourself a hotel when you’re basically a motel. Barely any storage space and we are two adults and a toddler. We came from Australia to see family and we were there for three weeks. We packed big as we are in Europe for a month. When we first got there the reception was rude and not engaging at all. They even said we tried to take money out of your account before we got there, when I said to them why are you doing that because in Expedia it clearly states that no payment required until we got there. Btw you also dont get access to the spa and pool. A guest has to pay to use the pool and Spa. What kind of establishment requires their guest to pay for the pool. Oh and children with nappies aren’t allowed in the pool. Kids without nappies can go in the pool with a time limit. Absolute rubbish I party blame Expedia because they advertise you all of these things that come with hotel but dont specially say that it’s not included in your booking. We even got into an argument with the staff because they didn’t clean our room for the days they told us they would. The only positive thing was the breakfast buffet and the bed was comfy. We got the superior king suite.