Deluxe Cityview Room | Premium bedding, free minibar items, in-room safe, desk

Reviews of Novotel Guiyang Downtown

4 out of 5
Novotel Guiyang Downtown
8 South Zhonghua Rd, Nanming District, Guiyang, Guizhou

Reviews

8.6

Excellent

Rating 10 - Excellent. 69 out of 175 reviews" "
Rating 8 - Good. 83 out of 175 reviews" "
Rating 6 - Okay. 20 out of 175 reviews" "
Rating 4 - Poor. 3 out of 175 reviews" "
Rating 2 - Terrible. 0 out of 175 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and staff really helpful. Very clear room.
Stayed 3 nights in Oct 2023
Response from Hotel on 12 Dec 2023
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

manho

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to subway and shopping centre and night food market. Staff are very helpful.
Response from guest SERVICE on 19 Sept 2023
Dear guest,We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback.I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth staying again.
Overall, what i expected. Extra service and hospitality was particularly notable.
Stayed 1 night in Oct 2020
Response from LARISSA LI on 10 Oct 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel choice for tourists in Xi'an
Great stay. Central location with easy access to tourist attractions and local restaurants. Room was clean and functional. Annie at the front desk was really helpful and resourceful. Will definitely stay again and recommend this hotel to friends.
Stayed 1 night in Dec 2019
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Whoami, Hong kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located downtown; room not so spacious but cozy and clean enough
Stayed 3 nights in Dec 2019
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Yi xin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from LARISSA LI on 24 Jul 2020
尊敬的宾客:您好!感谢您的入住并在百忙之中对我们进行点评,我们真诚地期待您的再次光临。祝您生活愉快!

4/10 Poor

Tian

Business traveller, Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Ok but not great.
The hotel is in general ok. It located in downtown. Hotel provides lots of misleading information. For example, hotel says they provide shuttle service to the airport. The service is once in the morning and once in the afternoon. Not convenient for most passengers. Hotel says it has laundry facility. There is no laundry facility. They have an outside laundry service. The room is very hot. The air conditioner doesn’t work properly. One electric outlet is not working. The USB outlet doesn’t work.
Stayed 1 night in Aug 2019
Response from LARISSA LI on 24 Jul 2020
Dear guests,thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. Thanks again for your comments and sincerely hope you can come to our hotel next time.

8/10 Good

chui king lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from LARISSA LI on 24 Jul 2020
尊敬的宾客:您好!感谢您的入住并在百忙之中对我们进行点评,我们真诚地期待您的再次光临。祝您生活愉快!

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five days Guiyang holiday
The hotel is centrally located with numerous tourist destinations, F&B and shopping, and subway line 1 nearby. The staff was friendly, knowledgeable and efficient. Seamless experience throughout the stay
Stayed 5 nights in May 2019
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019
Response from LARISSA LI on 24 Jul 2020
尊敬的宾客:您好!感谢您的入住并在百忙之中对我们进行点评,我们真诚地期待您的再次光临。祝您生活愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from LARISSA LI on 24 Jul 2020
尊敬的宾客:您好!感谢您的入住并在百忙之中对我们进行点评,我们真诚地期待您的再次光临。祝您生活愉快!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019
Response from LARISSA LI on 24 Jul 2020
尊敬的宾客:您好!感谢您的入住并在百忙之中对我们进行点评,我们真诚地期待您的再次光临。祝您生活愉快!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for business travel, location is very central
Stayed 6 nights in Mar 2019
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Stephen, Alexandria VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Jovana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, I only spent one night before going to Beijing. Rooms are big, bed is comfortable, you have everything you need in the bathroom. I was also using the gym in the morning and they also had solid amount of workout gear. Haven’t had breakfast but I went for lunch and they were pretty slow, it took them about an hour to get me one sandwich and the soup, other then that I really enjoyed my stay and I would be back!
Stayed 1 night in Aug 2018
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from LARISSA LI on 24 Jul 2020
Dear guests,thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. Thanks again for your comments and sincerely hope you can come to our hotel next time.

8/10 Good

Adrian, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good business hotel in the heart of town, convenient and has all the things you need
Stayed 1 night in Apr 2018
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Patti, York, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Quiet, well located, comfortable, clean, helpful staff
Stayed 5 nights in Jan 2018
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Room is clean, central location. Near to lots of shop and street shopping. Free shuttle service to airport is limited to a few timing only. Not very useful and especially shuttle service is stated at the booking page.
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

David, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good location hotel
Very nice hotel, friendly staffs. Very good location and very close to downtown. This hotel also offer free airport transportation (limited schedule, need to make reservation to ensure seat is available) Only item is the shower water a little bit weak (may due to the high floor). Overall is a very nice hotel with reasonable pricing.
Stayed 2 nights in Jan 2018
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Dennis, London

Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel
Everything was fine except that the shower wasn't working properly and airport shuttle was not available after 7 pm.
Stayed 1 night in Jan 2018
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids Club?
This hotel is in a great location, clean and has friendly staff. The breakfast buffet was outstanding - after traveling across China for the past month, it is definitely the best we have come across. The only reason I did not rate this hotel as a 5 is due to the fact they had no Kids Club (yet advertise that they do). Also the children's play are was extremely small, worn, dirty and had a perpetual smell of dirty diapers
Stayed 2 nights in Oct 2017
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Nice and reasonably priced hotel in the centre of
The accommodation is standard but the room and furniture need revitalising. Can start with new carpet. The windows desperately needed a good clean. I was in a room with a massive window and a panoramic view but through really dirty glass. Breakfast not catered for international guests. Staff not English speaking.
Response from LARISSA LI on 24 Jul 2020
Dear guests,thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. Thanks again for your comments and sincerely hope you can come to our hotel next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable stay
We had a deluxe room for a very reasonable price. The room was spacious, clean, quiet and comfortable. The buffet breakfast was okay. There is a newly opened restaurant which serves good regional dishes as well as western dishes (which we have not tried). There were only 2 chairs in the lounge, not a lot of sitting space. The only drawback was that the air-conditioning failed to function on a warm and humid day despite the fact that a technician was sent to the room to check. We had the same experience at another western chain hotel a few days earlier. It is possible that the hotel did not want to turn on the air-conditioning until the hot, summer season. The corridors smelled of cigarette smoke. Luckily, the room was free of odours. Overall, the stay was pleasant.
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Roger, Michigan

Liked: Staff & service
Disliked: Room comfort
Hotel facility has problems.
The room is okay. But the elevator on 19th floor was flooded and I had to walk from the third floor to 22nd floor. The regular and the employee elevators failed.
Response from LARISSA LI on 24 Jul 2020
Dear guests,thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. Thanks again for your comments and sincerely hope you can come to our hotel next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Glenn, michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel, Guiyang
The Novotel is a fine hotel in Guiyang. The rooms are in great shape. The staff are very friendly and extremely helpful. It is close to restaurants, shopping and cinemas. It is well worth a stay.
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near Guiyang downtown
Everything is good but sometimes the internet is very slow.
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

TS, boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent downtown hotel
Hotel is in the heart of downtown, so depend on personal preference this could either be a plus or minus. I didn't notice too much noise from within my hotel room but outside is a lot of hustle and bustle. Taxis are difficult to flag down, they always seem to be occupied, and then once you are out in the city, many taxi drivers seem to turn down short trips unless you agree to a higher fare ahead of time. On the plus side of the location, it is walking distance to lots of food courts, and close to the famous snack streets (e.g.三七小吃街). Amazing amazing street food in Guiyang! The hotel itself is very nice, comfortable and large room. ATM right next door. Hotel staff were friendly and helpful, did help us hire a car for an outing, but did not seem entirely knowledgeable about local areas. I do speak Chinese so can't rate their English. I can see how the place may be slightly difficult to find if the taxi driver doesn't know the name of the hotel (it is phonetically translated so it's basically gibberish in Chinese). The street address is not helpful because it's a very long street and numbers are not displayed. Our first taxi driver didn't know the hotel but was able to drive by and asked me to check the name on the building. A second taxi driver did know the hotel even with the awkward name.
Response from LARISSA LI on 24 Jul 2020
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Kim , US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in good location, very helpful staff.
Response from LARISSA LI on 24 Jul 2020
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient.
We got in very late and left very early the ext morning.
Response from LARISSA LI on 24 Jul 2020
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!

6/10 Okay

Colin, Singapore

Disliked: Staff & service, property conditions & facilities, room comfort
Mixed
Noisy. Construction across the road
Response from helen on 18 Jun 2016
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a typical Novotel, more of a Chinese hotel
Hotel looks nothing like the photos on the website. Even their best room, junior suite, was cramped and depressingly outdated. Although the staff was friendly, the whole experience was limited by the poor design, limited amenities, not very appealing restaurant and bar.
Response from helen on 28 May 2016
Dear Hotels.com Guest, hank you for staying with Novotel Guiyang Downtown and we hope you had discovered adventure here in Guiyang city and had a safe journey back home. We had reviewed your comments posted on the Hotels.com. We had checkup the room you stayed and a touchup was conducted to the room to make sure the room quality maintained. Novotel Guiyang Downtown is a compliance brand standard property and we keep driving the better quality for our guests. We do appreciate your experience sharing to point out issues that could make us better. And we hope to see you again to witness effort of Novotel Guiyang Downtown had made.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All excellent except we were a little disappointed that there was no spa or pool.
Response from helen on 16 Nov 2015
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Tess, USA - BOSTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved
I loved the staff, the services and everything. They are excellent. A+ services
Response from Sheila on 2 Nov 2015
Dear guest, We extremely appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.

10/10 Excellent

Alison, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb service
The service at this hotel is the best I have ever experienced. When I had problems getting a Chinese sim card without a Chinese ID, the assistant manager, Kevin, went to great lengths to find where I could get a card and accompanied me to the shop to buy the card and ensure it worked fine; he also took me to an ATM that would take foreign cards; and I got invited to a cocktail party. The hotel is of excellent standard, but its service is truly outstanding.
Response from helen on 31 Jul 2015
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A reasonable hotel
I traveled with my parents and were our first time in Guiyang; location is ok with a small supermarket nearby; the only one restaurant located on 3rd floor, the chef has a funny cooking style, no standard equipment and please have no surprise when the food is served different as the menu! Try your luck. Good thing was the restaurant manageress and supervisors were all nice to provide extra service to compensate when customers were not treated well. Thumb up to them!
Response from helen on 9 Jul 2015
Dear guests,thanks for choosing Novotel Guiyang Downtown and we are really very sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience that brought to you during your stay. About the problems you mentioned,we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time.

10/10 Excellent

James, Detroit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My fav in Guiyang
I always have a pleasant time here. It's clean, modern, big rooms and just like the photos.
Response from helen on 29 Jun 2015
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near downtown
No complaint at all. I would like to stay for the same hotel when I will visit Guiyang again. Good staffs and service.
Response from Sky on 30 Jun 2015
Dear guest, We very much appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

Lewis, USA

Liked: Cleanliness
Disliked: Staff & service
OK if you get a low price
Plus side: good size rooms. Good location. Downside: tiny shower with no shelf space, water either scalding or freezing, NO WATER PRESSURE, shower is a trickle, no heat in bathroom so freezing when using. Terrible food from the western restaurant. Room service arrives cold, and very few choices mostly from the bad western restaurant. Room service staff answering phone do not understand english. Entire 29th floor is a beautiful wine bar where you must buy full bottles from an excellent selection - but does NOT let you sign to your room or accept credit cards. NOVOTEL is endorsing such a place by giving them the whole floor and this should be unacceptable for their guest - to go through such a hassle/embarassment. Overall, it seems this hotel has no interest in foreign guests - only local.
Response from helen on 14 Nov 2015
Dear guests, Thanks for choosing Novotel Guiyang Downtown and we are extremely sorry that the stay didn't reach your expectations. Here we sincerely apologize for the inconvenience during your stay. About the problem you mentioned, we will reexamine our service standard and improve it to provide more comfortable and pleasant stay for every guest. Thanks again for your comments and sincerely hope you can come to our hotel next time.

8/10 Good

James, Detroit, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended.
The Hotel was a well maintained, clean place to stay. The breakfast was average fare with a mix of Western and Chinese food. While spoken English was lacking, the staff tried to help as best they could. I ordered room service on several occasions. The meals were delivered quickly, but on one occasion, they served spoiled food. However they did replace the item with a fresh one. The location seemed to be in the City Center near various shopping centers, but the room was very quiet and smoke free (if a little small). Overall, a great stay and the hotel met my expectations.
Response from helen on 14 Nov 2015
Dear guest, We extremely appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.

10/10 Excellent

xiaofei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from helen on 14 Nov 2015
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Just about ok hotel
Hotel just about scrambles into 3 star standard - restaurant closes early, and buffet almost disappeared even earlier. Tinned fruit rather than fresh, other than water melon, implies 2 star not 3.....
Response from helen on 7 Mar 2015
Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Guiyang Downtown. We are very sorry that the food quality did not meet your expectation. Please allow me to express our apologies to you. At Novotel Guiyang Downtown, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our Food and Beverage Director will tighten training and supervision to all chefs to ensure the food quality is up to the international standard and meet our guests’ expectation. We appreciate your valuable comments and it is our hope that you will give us an opportunity to be of excellent service to you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine
fine!
Response from helen on 14 Nov 2015
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from helen on 14 Nov 2015
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!

10/10 Excellent

angel, toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with best price. Clean and helpful.
Nice and clean good location. Will recommend and will stay there again. Close to where I wanted to be.
Response from Sheila on 10 Sept 2015
Dear guest, We extremely appreciate your feedback regarding your stay at the Novotel Guiyang Downtown. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as pleasant as the previous one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing hotel
Novotel Hotel Downtown Guiyang is a very nice hotel. Not luxury at all but comfortable for a visit to an interesting city. Rooms were regular rooms that were comfortable and clean. Staff was always welcoming and friendly, though very little English at all. The location was perfect for exploring. Easy walk to Hebin Park and lots of food stalls that are everywhere. Qianling park is a bit further walk but doable (just be prepared to be molested by monkeys if you have any food at all that they can see). The city is trying to become modern but is struggling compared to the bigger cities like Tianjin, Beijing, Shanghai, etc...). A contrast to the modern that is totally worth seeing. The landscape is the main attraction and it is recommended to hire a guide and see the area outside the city. The karst mountains are a sight that you do not see in North America. The food is excellent and the people were nice. A good adventure.
Response from helen on 17 Jan 2015
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue to providing the high quality service. Looking forward your visit again!

10/10 Excellent

Traveller, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, Centre of GuiYang,
Great location for taxi driver drive you there, cost only 35 from airport to hotel. With confortable cafe and book shop next to hotel.
Response from helen on 14 Nov 2015
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!

8/10 Good

Charles, Shanghai

Liked: Cleanliness, property conditions & facilities, room comfort
As expected.
The Novotel Guiyang met all my expectations. It is comfortable and is located centerally so easy access to local stores and restruants as well as easy access to the airport. The rate received from Expedia was very reasonable for the quality of the hotel.
Response from Helen on 15 Sept 2015
Dear guest, Thanks for your review. We are very glad to have your commendation for our hotel. We will continue providing the high quality service. Looking forward your visit again!