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Reviews of Hotel Carpe Diem

4 out of 5
Hotel Carpe Diem
6201 Gudauri, Kazbegi

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 37 reviews" "
Rating 8 - Good. 17 out of 37 reviews" "
Rating 6 - Okay. 5 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 1 out of 37 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ivan

Travelled with group
Liked: Cleanliness, staff & service
Old good hotel
Old good hotel. Good location for ski in/ski out. Ski depot is small. Room could be organized in practical way and furniture could be refreshed. Spa is simple one.
Stayed 2 nights in Feb 2022

10/10 Excellent

Daniel Alexandru

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2019
Response from Tato Gugenishvili on 8 Jan 2020
Dear guest, thank you for the 10-point review. We are glad you had a great experience at the Hotel Carpe Diem Gudauri. Looking forward to welcoming you back in the future! Best regards, Tato Gugenishvili, Marketing Manager

4/10 Poor

Peter

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Tato Gugenishvili on 4 Jan 2020
Dear guest, thank you for your review. We would love to hear more of your experience. Should you like to share your thoughts, please do not hesitate to get in touch with me. Best regards, Tato Gugenishvili, Marketing Manager

2/10 Terrible

Jules

Travelled with family
Disliked: Staff & service, property conditions & facilities
Be Warned
As a family of 6 we did a lot of research before going to Gudauri. Carpe Diem website promises a swimming pool, a sauna and a bar. Three things important to our family holidays. Imagine our disappointment when we arrived to find no bar at all and a pool and sauna still under construction! Communication is much to be improved as we were told every day by the reception staff that ‘the pool will be open tomorrow’! False promises and fake smiles. The resort is isolated from the village and without a bar it is a real inconvenience to walk 20 mins every night to the Ski Village for a decent bar. The food is poor. Cold chips and pasta on offer at breakfast! The coffee machines are painfully slow and guests queue for a half cup. Popular dishes are not replaced quickly enough and anyone late for breakfast will find odd scraps only. The ski hire shop was also still under refurbishment and the staff lacked all knowledge of the resort ski runs and lifts open etc! Simple basic conveniences had been overlooked. Eg. Mirrors in the rooms, hooks in the bathroom to hang towels, no curtains at the upstairs bedroom windows, no thought given to fire escapes in the upstairs bedroom (of exec suites). The GM was hugely apologetic and empathetic but that only goes so far and sadly the owners do not appear to be listening or empowering him to improve the situation and save the poor reputation of this resort hotel. Give this one a miss for another 6 months would be our advice
Stayed 4 nights in Dec 2019
Response from Tato Gugenishvili on 4 Jan 2020
Dear guest, thank you very much for your feedback. Your comments came as a huge disappointment to all of us as we work day and night to make the stay of our guests very special. We did have a bar but removed the information about it from our website and all booking websites the day we started the renovation. The spa centre is now up and running and I hope you will visit us again to check it out. Our hotel holds the ISO 9001:2015 certificate for establishing and applying a Quality Management System. As part of the process of acquiring the certificate, we implemented the safety and security system, including the signs for the fire escapes. Your comments regarding the food are heard and I will deliver them to our team. I would like to personally meet and greet you should you decide to give us another chance in the future. Best regards, Tato Gugenishvili, Marketing Manager

4/10 Poor

Jules

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The website promises a pool a sauna and a bar however, sadly none of these things were available. The food is poor and rooms lack basic things like a mirror, hooks for hanging wet towels, curtains and decent pillows!
Stayed 1 night in Dec 2019
Response from Tato Gugenishvili on 30 Dec 2019
Dear guest, thank you very much for your feedback. Our Spa centre is not ready yet. It is written on our website that it will open on 31st December. We probably had the bar when you saw it on our website, but it is also under renovation and had been removed from the website the day renovation started. We will consider the rest of your comments for our improvements. Best regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Tato Gugenishvili on 16 Sept 2019
Dear guest, thank you for the review. We are glad you had a great experience at the Hotel Carpe Diem Gudauri! Thanks for choosing our hotel. Best regards, Tato Gugenishvili, Marketing Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Really difficult to find in the dark as the road leading to the hotel has no lights, is unpaved, and large vehicles blocking the "driveway road". The credit card machine was not working upon arrival. I arrived after dinner service was finished (times were not posted on the Expedia website), although I had "half board" included in my rate, however, the reception staff ensured that I could have a sandwich. Room was small but comfortable, however, the floor had multiple stains. Wifi worked consistently, breakfast was standard. Staff were helpful and kind. Okay for a budget stay.
Stayed 1 night in Jul 2019
Response from Tato Gugenishvili on 16 Sept 2019
Dear guest, thank you for your such a comprehensive review. We are glad you had a good overall stay with us. Looking forward to welcoming you back in the future! Best regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

EMAD, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with nice quite area
Hotel was a great choice for us. Great service and so nice view
Stayed 2 nights in Jul 2019
Response from Tato Gugenishvili on 16 Sept 2019
Dear guest, thank you for your 10-point review of the Hotel Carpe Diem Gudauri. We are delighted you had such a wonderful stay with us. Thanks for being our guest! Best regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
It was a good overall stay
Stayed 1 night in May 2019

10/10 Excellent

Sarai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good option
Stayed 2 nights in Jan 2019
Response from Tato Gugenishvili on 5 May 2019
Dear guest, thank you very much for the 10-point review. We are glad you had a great stay with us. On behalf of the entire team Carpe Diem I would like to thank you for choosing us. Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Nooreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
What makes a good Hotel good is cleaniness and good staff, this hotel has got both the quality. Nice view and very relaxing place, I would not hesitate to recommend this place to anyone.
Stayed 1 night in Aug 2018
Response from Tato Gugenishvili on 11 Sept 2018
Dear guest, thank you so much for your such a positive feedback. We are glad you liked our hotel and enjoyed staying with us! Looking forward to welcoming you back in the future. Best regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

Sei, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is great, especially the staff. They are one of the most helpful team I have experienced. They provide 2 meals a day, which are very good food in every meal. Their food is delicious. The cleanliness is very impressive. I will totally come back here again.
Stayed 2 nights in Aug 2018
Response from Tato Gugenishvili on 11 Sept 2018
Dear guest, thank you for your such an amazing feedback. Such reviews give a great motivation to an entire team Carpe Diem Gudauri. Welcome back soon! Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2018
Response from Tato Gugenishvili on 21 Feb 2018
Dear guest, thanks for your feedback. We are glad you liked our hotel and enjoyed staying with us. Hope to see you back in the near future. Best regards, Tato Gugennishvili, Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff; big, clean rooms; good food at breakfast and dinner included convenient location
Stayed 1 night in Sep 2017
Response from Tato Gugenishvili on 22 Dec 2017
Dear guest, thanks for your such an amazing review. We are glad you liked our hotel and enjoyed staying with us! Hope to see you back soon. Kind regards, Tato Gugenishvili, Marketing Manager

8/10 Good

aslam

Liked: Staff & service, room comfort
good place to visit and good hotel to stay also
Dear guest, than you so much for your such a positive feedback. We are happy you had a great experience at our hotel. Welcome back soon! Best regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

Tatshat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back! :)
A nice hotel in the heart of Gudauri ski resort with good service, tasty food, nice staff and excellent location.
Dear Tatshat, Thank you so much for your positive feedback. Such comments give a huge motivation to the entire team Carpe Diem. We are looking forward to welcoming you back at our hotel in the future! Best regards, Tato Gugenishvili Marketing Manager

10/10 Excellent

Imad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpe Diem is a must!
We came here for one night only to ski! The hotel is perfect location!! Also staff were very nice and thoughtful, thank you Ilona, Sofia, Nina and Katia for everything!
Response from General Manager on 9 Mar 2017
Dear guest, thank you very much for your such a positive review. Our team will be super happy when they read your feedback. We are glad you chose us in Gudauri and hope to see you back soon! Kind regards, Tato Gugenishvili, Marketing Manager

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Mediocre hotel, but good enough for ski holiday
pros: - staff were extremely friendly, nice and accommodating - my husband and I showed up very early the first day (before their front desk was open) and they tried to help us with our car which wasn't making it up the frozen street, and let us lounge about in their lounge area and leave our stuff there once it was time to go skiing - great proximity to the slopes - ski shop attached so easy access to ski rentals (good prices) - nice dining area - boots room with lockers - warm inside :) cons: - road to the front door should be flattened out (lots of potholes! difficult to navigate esp when icy) - breakfast and dinner were included in the price, but they were not very good... I would rather have a cheaper stay and pay for my own food and it be decent quality - rooms smelled like sewage most of the time we were there - beds were not super comfortable although we managed, also the sheet on the mattress was not fitted and the bed would be uncovered most of the night which was really annoying
Response from Tato Gugenishvili on 23 Feb 2017
Dear guest, thank you very much for such a comprehensive review of your stay with us. We are glad you had a good overall experience and would love to welcome you back at our hotel in the future! Kind regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the skylift
I can reccommend to include kettle and coffe in the room.
Response from Tato Gugenishvili on 20 Feb 2017
Dear guest, thank you very much for the feedback.Your comment is heard and will be used for our future improvements. Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel overall, but check your booking!
Good hotel, but was expecting more for a suite that we had booked. We were placed in a triple or a large double on arrival being told it was the room we had booked, although it did not match the specs on the booking: 2 single beds as opposed to a double bed, no balcony, etc.... #103, was just next to reception and lobby and the lounge area and hearing the music and some nights karaoke from the disco located one floor down til 2.00am. After complaining a couple of times they managed to change us room for the last 2 nights. In a suite this time! What a difference.... we would not recommend any room on the ground floor. Food is good and local. They could serve the dinner a bit later ( it is 6.00-8.00), and the hot dishes were sometimes cold. Great loation just on the slopes. Will come back to Gudauri but maybe will try another hotel. Good service overal and very clean, beds comfortable. Nice sauna area.
Response from General Manager on 14 Feb 2017
Dear guest, thank you very much for sharing your experience here on hotels.com. We are delighted you had a great overall experience. Room #103 is indeed Suite and I am sorry you did not like it. As for the beds, in accordance to the guests' request we provide twin or double bed. Your feedback regarding the food temperature is heard and will be delievered to the F&D manager to address it appropriately. We thank you for your visit and hope to see you back in the future! Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Ananda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel with a view.
A nice cozy hotel n friendly staff. We had a nice stay with the family n comfortable. Only the Breakfast n Dinner spread is less than adequate. Dinner spread is less than Bfast spread and practically nothing was there. They definitely need to improve the quality of food since not many options available nearby. The views are amazing and they have a nice movie theatre for the guests.
Response from General Manager on 25 Jan 2017
Dear Ananda, thank you very much for your feedback here on hotels.com. We are delighted your liked our hotel so much and enjoyed your stay with us. Your comment regarding the food is heard and will be used for the future improvements. Welcome back soon! Best regards, Tato Gugensihvili, Marketing Manager

6/10 Okay

Kristen, New Hampshire USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ski area hotel and also good off-season!
This is a ski area hotel with great amenities if you are skiing, but also good for an off-season stop in the mountains on the way to the very popular mountain towns a little bit north. The rate comes with full hot breakfast and full hot dinner buffets which were good. The staff was excellent and very helpful and friendly, and most spoke English well.
Response from General Manager on 30 Dec 2016
Dear guest, thank you very much for your such a positive review. We are delighted you liked our hotel and enjoyed your stay with us. Kind regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The rooms had lots of storage space for luggage. Beds and pillows were a bit hard but ok. No safe to lock valuable stuff in. Dinner was good but serving hours a bit short. Not the best service in the restaurant and in the reception. Nice spa!
Stayed 8 nights in Mar 2020
Response from TatoGugen on 28 Apr 2020
Dear guest, thank you for your feedback. We are glad you had a great overall stay with us. We do have safes in all rooms. Your review is anonymous and I cannot check in which room you stayed to double check. We hope to see you back soon! Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Peer

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2020
Response from Tato Gugenishvili on 2 Mar 2020
Dear guest, thank you for the review. We are glad you had a pleasant stay. Welcome back in the future! Best regards, Tato Gugenishvili, Marketing Manager

6/10 Okay

Verified traveller

Travelled with group
Greit nok med kort avstand til det ene skitrekket. Savnet det sosiale.. Vil du se mer mennesker og ha litt variasjon i kosten er New Gudauri et mye bedre alternativ med flere hoteller, restauranter, barer og butikker. Herfra kommer du i tillegg til en bedre posisjon i skianlegget med gondolen.
Stayed 4 nights in Dec 2019
Response from Tato Gugenishvili on 4 Jan 2020
Dear guest, thank you very much for your feedback. I am glad you had a good stay with us. Your comment regarding the food is heard and will be used for our improvements. Best regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

JPkai, Yokohama, Japan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice. dinner and breakfast are really good, room is very clean and comfortable.
Stayed 1 night in Aug 2019
Response from Tato Gugenishvili on 16 Sept 2019
Dear guest, thank you very much for the 5-pint review. We are glad you had a great experience at the Hotel Carpe Diem Gudauri. We are looking forward to welcoming you back soon! Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice mountain views
Nice views of the mountains. Central location in the ski area. Nice rooms. Would have been nice with some furniture on the balcony. Dinner was ok, but not more. Breakfast was not very good
Stayed 1 night in Jul 2019
Response from Tato Gugenishvili on 16 Sept 2019
Dear guest, thanks for your review. We are happy you had a great overall stay with us. Your comments regarding the furniture on the balcony and breakfast are heard and we will use them for our improvements. Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra läge, stora rum och vänlig personal
Bra läge med ski-in-ski-out. Stort, tyst rum med stort badrum, rymlig dusch och vacker utsikt. Vänlig personal. Bra mat. Skidrum med låsta skåp för skor.
Stayed 5 nights in Mar 2019
Response from Tato Gugenishvili on 16 Mar 2019
Dear guest, thank you very much for the positive review. I am glad you liked our hotel and enjoyed staying with us. We are looking forward to welcoming you back in the future! Best regards, Tato Gugenishvili, Marketing Manager

6/10 Okay

Fatih

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
:(
Yatak çok rahatsız, yemekler kötü Fiyat performans olarak tavsiye etmeyeceğim bir otel
Stayed 5 nights in Mar 2019
Response from Tato Gugenishvili on 12 Mar 2019
Dear guest, thank you for your feedback. I am disappointed you did not like the beds. Our restaurant prices are set based on expenses. I hope we will have another chance to meet or exceed your expectations. Kind regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Kjell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fint hotell med god mat och bra läge i backen.
Positivt: Bra läge väldigt nära lift. Rent och snyggt hotell. God mat (middag ingick för oss). Bra frukost Trevlig bastu Negativt: Alldeles utanför vårt rum fanns soffor där det satt högljudda gäster varje kväll. Tillsammans med lyhörda dörrar var detta lite jobbigt. (Vi fick receptionen att få dem att flytta sig. Andra gånger fick vi säga till själv).
Stayed 5 nights in Feb 2019
Response from Tato Gugenishvili on 20 Feb 2019
Dear guest, thank you for the review. I am happy you had a good overall experience at the hotel. I am sorry for the noise from other guests. For that reason, we are considering moving the sofas away. Welcome back in the future! Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
God beliggenhed i Gudauri
Flinkt personale, god beliggenhed og gode forhold på hotellet. Man blev lidt træt af buffetten sidst på ugen.
Stayed 8 nights in Feb 2019
Response from Tato Gugenishvili on 20 Feb 2019
Dear guest, thank you very much for the feedback. We are glad you liked our hotel and enjoyed staying with us. Your comment regarding the buffet is heard and will be used for our improvements. Kind regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The employees of the hotel were extremely friendly and always keen to help us with anything we needed. The breakfast was great, many options and more than enough. I loved the balcony in our room, the staff was happy to bring us chairs to the balcony. We really enjoyed our stay in the hotel. We would definitely stay there again. The only minus was, that it was quite expensive during the new years week and that you could smell the canalization from time to time in the bathroom.
Stayed 6 nights in Dec 2018
Response from Tato Gugenishvili on 18 Jan 2019
Dear guest, thank you for your feedback here on expedia.com. We are glad you liked our hotel and had a pleasant stay with us. Your comments are heard and will be used for our improvements. Best regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

Natalya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Качественный отель рядом с подьемником
Неплохой отель, находиться в 3 мин ходьбы от подьемника, на лыжах можно спуститься с горы к отелю. Номера чистые, ванная просторная (с душевой кабиной), есть мыло, гель для душа и шампунь. Можно попросить банные халаты-вам их принесут. Номера стандартные нетесные, есть минибар, телевизор. Чайника и сейфа нет. Не во всех стандартных номерах есть балкон- хотя в описании написано, что во всех. Советую брать номера на 3-4 этажах, там вроде везде балконы, есть лифт. В отеле есть бесплатная сауна, бар-дискотека с караоке (народу немного обычно), делают кальян. Есть комната для хранения лыж (без сушки для ботинок). Советую заранее в Тбилиси менять валюту и закупаться вином, т.к. До обменника и супермаркета 3 км и курс обмена плохой (можно спустьться к ним на подьемнике и подняться обратно, работает подьемник до 17.00). В отеле шведский стол качественный, но не скажу что очень разнообразный- на ужин два вида мяса, два гарнира, сыры, закуски, пара салатов, овощи, хачапури, фрукты порезанные, выпечка. Винная карта и другой алкоголь -за деньги. В общем неплохой отель, но и не дешевый.
Response from General Manager on 23 Feb 2017
Dear guest, thank you very much for such a comprehensive review of your stay with us. We are glad you had a good overall experience and would love to welcome you back at our hotel in the future! Kind regards, Tato Gugenishvili, Marketing Manager

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 8 Feb 2017
Dear guest, thank you for 5 stars. We are happy you enjoyed staying with us. Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Tord Eirik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff at the hotel made the stay comfortable and enjoyable.
Response from General Manager on 2 Feb 2017
Dear guest, Thank you for taking the time to write a review and share your experiences with others. We are delighted that you enjoyed your stay and hope to see you back with us soon. Best regards, Tato Gugenishvili, Marketing Manager

8/10 Good

Viljo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 3 Jan 2017
Dear guest, Thank you very much for the feedback from your recent stay with us. The feedback coming from our guests help us at continually getting better. We hope that we'll be able to welcome you back to us in the future! Best regards, Tato Gugenishvili, Marketing Manager