Triple Room | Premium bedding, minibar, in-room safe, desk
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Reviews of Hotel Apart Suites

2.5 out of 5
Hotel Apart Suites
Avenida de las Americas, Cdla Simon Bolivar Mz. 4 Solar 17, Guayaquil

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 30 reviews" "
Rating 8 - Good. 10 out of 30 reviews" "
Rating 6 - Okay. 2 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 5 out of 30 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Stayed 1 night in Jun 2023

8/10 Good

Larry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was fine. Clean, comfortable room and pleasant and helpful staff.
Stayed 1 night in Jul 2022

2/10 Terrible

Masoud

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most Disappointed!
This hotel is either not real or location is terrible. We looked for it for 2 hours after midnight when our flight arrived and could not find it. Even with a GPS and google map. Then we called the hotel and got no answer. The area is also scary. Don’t go here, as there is a strong chance you will be very disappointed. We never were able to find the hotel, check in, or talk to someone. We did not sleep that night.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Totally adequate for a short layover after arrival at the airport at midnight. Transfer to the hotel (hostel?) was great; very nice to have that arranged in advance rather than deal with a taxi at that hour, and the driver was great, stopping at a convenience store for me to grab a couple bottles of water enroute. On that note, don’t expect to find one in your room. Breakfast was remarkably good, staff is great. On my return from the beach, however, I’ll be staying at the Hilton for two nights before flying out. This place is too spartan and poorly located to be a base for visiting the city.
Stayed 1 night in Feb 2020
Response from Mario on 4 Mar 2020
Thanks for you review. The service always is based on the price of the room that you reserve.

10/10 Excellent

John

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from mario on 19 Oct 2019
Sr Jhon el personal que hacemos el hotel Apart Guayaquil ,nos sentimos muy felices por su comentario ,ud un hombre generoso y noble gracias

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Mr on 3 May 2019
Muchas Gracias por su comentario

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very near airport. Clean, comfortable bed. Secured parking. Friendly, helpful staff.
Stayed 1 night in Nov 2018
Response from mr on 4 May 2019
Yes Thank you we are very close to Guayaquil airport, our rooms are comfortable and very clean we strive in our work

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was wonderful. They were polite, friendly and did their best to please me. Even though I was late for breakfast, they made me fresh eggs, toast, juice and the best coffee I ever had. On the negative side, it was advertised as a hotel and it was a hostel. There is a big difference as to what one would expect. I doubt that it was the fault of the owner but of the advertising company. I did enjoy my stay there
Stayed 3 nights in Jul 2018
Response from Thank you on 1 Aug 2018
Thank you for your comment that helps us improve every day

10/10 Excellent

Gerry, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new, clean place to stay. Best for the money.
Stayed 1 night in Jul 2018
Response from Apart Guayaquil on 10 Jul 2018
Thanks for your comment, we hope to see you again soon.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near airport
Conveniently situated near the airport and the Mall del Sol. You can safely walk to mall during the day or evening. Beds were comfortable. Room was very clean. AC in room was funcional. Breakfast was scrambled eggs, toast, juice and instant coffee. Jocelyn, was awesome. There was hot water at night for one shower but not in the morning. Not really a big deal and similar to other places in the area. Booked the room at a reduced rate. Have stayed in both a more expensive hotel and cheaper hotel in area and I would choose this one over the other two, especially at the reduced rate offered through Expedia. Oh, and the Alianza buseta that goes to Cuenca is only a 3 minute, $2 cab ride away.
Stayed 1 night in Jun 2018
Response from Apart Guayaquil on 4 Jul 2018
Dear Jacob, Thanks for sharing your experience, we are happy that you had stay comfortable in our Hotel. If you decide back to Guayaquil Do not Hesitate to contact us. Will be Great! to Have you Again.... Kind Regards, Apart Guayaquil

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was contaminated and sedated. I requested a full refund from Expedia and they did not give a refund.
Stayed 1 night in Mar 2024

2/10 Terrible

israel

Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo servicio, yo reservé 4 habitaciones y resulta que solo tenían 1, me pidieron pagar en efectivo en la propiedad, aún cuando la reserva se hizo con tarjeta
Stayed 1 night in Jun 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Todo positivo. Muy buena atención y servicio. Deberían incluir el desayuno, solo eso.
Stayed 3 nights in May 2023

10/10 Excellent

Carlos

Stayed 1 night in Oct 2022

2/10 Terrible

Luis

Stayed 1 night in Oct 2022

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comodo y tranquilo durante mi estadia recomendable
Stayed 1 night in Sep 2022

10/10 Excellent

Jackie Del Carmen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Encantada con la atencion
Stayed 1 night in Sep 2022

10/10 Excellent

Andrea

Stayed 2 nights in Jul 2022

2/10 Terrible

Rodrigo

Travelled with partner
Disliked: Staff & service, amenities
Sucia, tuve que llevar sabanas; no cumplieron con la reserva y personal mada profeccional
Stayed 4 nights in Jun 2022

6/10 Okay

Julia

Stayed 1 night in May 2022

4/10 Poor

RICARDO

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nos cambiaron de hotel a uno aliado
Stayed 1 night in Mar 2022

10/10 Excellent

HERNAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De paso
Muy bien
Stayed 1 night in Jan 2022

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, sin novedades
Stayed 1 night in Oct 2021

4/10 Poor

Mohamed

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Señor on 31 Jul 2019
Gracias por su calificación,esperamos atenderlo nuevamente .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from mr on 13 Jun 2019
Gracias por su calificacion estamos mejorando dia a dia

8/10 Good

Ying-Chia

Liked: Property conditions & facilities, room comfort
Just for transferring.
Close to the airport. There is a big shopping mall near the hotel, which is convenient.
Stayed 1 night in Feb 2019
Response from Mr on 4 May 2019
Thank you for your comments if we are in front of the Guayaquil airport and one block away from the shopping mall mall del sol

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Bien, para hacer escala en Guayaquil
Bien, para estar de paso en Guayaquil. Te cobran un impuesto nuevamente aparte del pagado en la pagina, asi que el precio aumenta un 20%. Me cambiaron de hotel porque el que reserve inicialmente estaba lleno, pero son basicamente los mismos. Mas que un hotel es un hospedaje para pasar la noche, pero estuvo comodo, limpio y sin ruido.
Stayed 1 night in May 2018
Response from Apart Guayaquil on 30 Jun 2018
Estimado cliente. Gracias por tomarse el tiempo para compartir tus experiencias con nosotros.

4/10 Poor

luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo para personas que van de paso.. Personal poco cordial aunque la recepcionista fue un poco más agradable.. No lo recomiendo..
Stayed 3 nights in Feb 2018
Response from Maria Vinces on 16 Feb 2018
Estimado Luis: Gracias por permitirnos conocer su percepción acerca de nuestros servicios y su experiencia sobretodo con nuestros colaboradores. Le ofrezco una sincera disculpa por la falta de cordialidad de parte de ellos, sus comentarios son de gran ayuda para identificar aquellas falencias que necesitamos controlar y corregir esforzándonos por alcanzar nuestro principal objetivo: la total satisfacción de nuestros huéspedes. Esperamos poder recibirlo en un futuro cercano y pueda constatar así que nos mantenemos en procesos de mejora continua. Una vez más agradecemos su preferencia y opinión constructiva. Cordialmente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para dormir y continuar sus actividades
Sencillo pero agradable
Response from mr on 4 May 2019
Muchas gracias por sus comentarios regrese pronto