"Booked for my parents and grandma. The front desk girl told them there’s complimentary breakfast when checking in. My parents didn’t asked and it’s totally ok if they didn’t say so. However when they went for breakfast the following day they were told that it was impossible and nobody would give them free breakfast. As I said we understand we didn’t pay for the breakfast when we booked rooms and we didn’t have to eat at hotel, but the way they treated us and responded didn’t make any sense. Hope they can do better in communicating with customers. "