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Reviews of DoubleTree by Hilton Hotel Guangzhou

4.5 out of 5
DoubleTree by Hilton Hotel Guangzhou
391 Dongfeng Rd Yuexiu District, Guangzhou, Guangdong

Reviews

8.6

Excellent

Rating 10 - Excellent. 305 out of 665 reviews" "
Rating 8 - Good. 272 out of 665 reviews" "
Rating 6 - Okay. 59 out of 665 reviews" "
Rating 4 - Poor. 18 out of 665 reviews" "
Rating 2 - Terrible. 11 out of 665 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Valeriy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall! The hotel is extremely well taken care of. Friendly and attentive staff, large clean rooms. The Peasant Movement Institute metro station is 15 minutes walk from the hotel.
Stayed 6 nights in Apr 2024

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very good hotel in the center of the City and closed to real live of traditional Guangzhou district
Stayed 2 nights in Apr 2024

10/10 Excellent

Fadi, Amman

Stayed 11 nights in Mar 2024

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and good service! Hotel is in old district and very central which makes it convenient to travel everywhere
Stayed 3 nights in Apr 2024

10/10 Excellent

Kai Lin Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to find food and walkable distance to Beijing road
Stayed 5 nights in Mar 2024

10/10 Excellent

Valerie

Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great hotel. Good location. The room was very spacious and luxurious for the money. Amazing view
Stayed 1 night in Jan 2024

8/10 Good

K.S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reliably very good international hotel in the city
It was a reliably very good international hotel in Guangzhou . Good views of the city from the rooms and a good breakfast. Also the hotel had a very nice Japanese restaurant. The hotel did not have much individual character - however it was certainly up to standard and I would recommend.
Stayed 2 nights in Nov 2023

8/10 Good

Taolin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Nov 2023

10/10 Excellent

RAMY

Stayed 3 nights in Nov 2023

10/10 Excellent

eve

Liked: Cleanliness, staff & service, property conditions & facilities
Overall experience stay was great!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Dakun

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Good location close to old city center, a little bit far from Canton Fair need 1 hour time for bus travelling.
Stayed 4 nights in Oct 2023

8/10 Good

Pritesh

Stayed 12 nights in Oct 2023

10/10 Excellent

O

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Rooms
Stayed 4 nights in Oct 2023

10/10 Excellent

David

Stayed 3 nights in Oct 2023

8/10 Good

MO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Air condition need more power.
Stayed 3 nights in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very happy with my stay at this hotel . It was my first time in Guangzhou China and Caraline from the front desk was always so helpful, as well as this wonderful bell gentleman named Zero , everyone was happy and ready to help with a smile , I would love to come back just for the staff . They were amazing
Stayed 9 nights in Oct 2023

10/10 Excellent

hui z

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was wonderful!
Stayed 3 nights in Oct 2023

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2023

10/10 Excellent

Deborah

Stayed 2 nights in May 2023

6/10 Okay

Yeok Chuan

Stayed 2 nights in May 2023

10/10 Excellent

Mohamed

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer experience with very helpful staff. Concierge (Perry) is one of the best in the business. Goes the extra mile and pulls out all the stops!
Stayed 6 nights in Apr 2023

6/10 Okay

Andrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
THe hotel is ok
The hotel gives you cookies on entry, how can anyone dislike a hotel that gives you cookies? Overall, the hotel is clean and not far from the city centre. If it is too expensive for you to live in downtown but you want a nice hotel, definitely should consider this one.
Stayed 2 nights in Dec 2020
Response from DoubleTree by Hilton Guangzhou on 28 Dec 2020
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from DoubleTree by Hilton Guangzhou on 9 Sept 2020
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from DoubleTree by Hilton Guangzhou on 2 Sept 2020
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location with great service. Breakfast was pretty good and workout room was nice.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room.was nice and the facilities were good. Concierge staff were friendly. Some staff were not very friendly. Didn't always feel welcome in the hotel, or Guangzhou in general. The most disappointing part was been woken up at 9:30pm to be told we owed more money. I think that could easily be addressed upon checkout.
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Dec 2019
Response from Eunice on 2 Jan 2020
Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests. And we are sorry for the problem you've mentioned. We will investigate and follow up accordingly. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

8/10 Good

Latosha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Layover
My stay was flight layover. My thoughts are limited. The clerk was helpful, friendly and speedy with check in service. I really liked the warm cookie, it was a delicious treat to a long day.
Stayed 1 night in Dec 2019
Response from Eunice on 2 Jan 2020
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

8/10 Good

Teresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The concierge at the desk, Mr Perry was excellent and alert. He made our shopping and transfer seamless and pleasent.
Stayed 3 nights in Dec 2019
Response from Eunice on 2 Jan 2020
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

10/10 Excellent

WEI KWAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
worth to stay and sure will come back
nice and comfortable room, very clean and tidy and staffs very friendly. breakfast lots of choice now compare few months ago.
Stayed 1 night in Dec 2019
Response from Eunice on 25 Dec 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

10/10 Excellent

BEE LUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Eunice on 25 Dec 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Eunice on 25 Dec 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

8/10 Good

Michel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Eunice on 25 Dec 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
BED BUGS!!! Do not stay here. Management did not offer any assistance so I left early with no refund or assistance
Stayed 2 nights in Oct 2019
Response from Eunice on 2 Jan 2020
Thank you for having taken a moment to share your experience with us. We appreciate your comments on our hotel, which help us in our quest to further improve and provide a comfortable and enjoyable experience to our guests. And we are sorry for the bed bugs problem you've mentioned. We will investigate and follow up accordingly. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Eunice on 27 Dec 2019
尊敬的客人，感谢您选择入住广州希尔顿逸林酒店并花时间进行评论。在广州希尔顿逸林酒店，我们一直努力确保每一位宾客都拥有杰出的体验，让您满意对我们来说十分重要。再次感谢您的反馈，我们很高兴您喜欢我们的招牌逸林曲奇。我们希望不久后您能够再次光临，让我们有机会带给您卓越的体验。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2019
Response from Eunice on 2 Jan 2020
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel in Guangzhou.
Most of the time I go to Guangzhou I would stay at the Double Tree Hiltons because they are all so reliable. They always maintain an excellent standard.This is a very comfortable hotel to stay in and with a very reasonable price too.
Stayed 5 nights in Oct 2019
Response from Eunice on 25 Dec 2019
Dear Guest, Thank you for having taken a moment to share your experience with us. We look forward to an opportunity of welcoming you back to DoubleTree by Hilton Guangzhou!

10/10 Excellent

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant front
Stayed 3 nights in Oct 2019

8/10 Good

IVORY, Nigeria

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my time at the hotel. The concierge were friendly and would go get you a cab if you need any. Though the internet wasn’t that good
Stayed 2 nights in Oct 2019

4/10 Poor

GianAntonio, Makati, Philippines

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is situated beside the CBD district. The noise was controlled and it is very accessible to the cruise - river area, and the night market. What I didn't like was the call to action of the supervising manager when my USD 100 was eaten by the forex machine inside the hotel premises whom the staff recommended when I asked for the nearest foreign exchange so I would be able to pay the taxi for my flight the next day as I ran out of Yuan. I was asking for an airport shuttle to pay by credit card but they do not have any. This caused a little trouble and I was absolutely gutted about the duty manager's call to action. Up until now my USD 100 wasn't return. The Bank hasn't called me and the hotel did not even do anything. Where, in fact, the forex machine is inside their hotel premises. This is a major disappointment.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Very friendly staff and great food choices .
Stayed 3 nights in Oct 2019

8/10 Good

Sanja, Zagreb

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location of this hotel is very convenient for me. and the staff is really great and friendly. Concierge services are great and really helpfull
Stayed 8 nights in Oct 2019

10/10 Excellent

NancyKoh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service staff are helpful and go all the way out to help us navigate around Guangzhou. We have enjoyed our stay at the Hotel during our recent getaway.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff inreception are nice and helpful. Room is clean.
Stayed 1 night in Sep 2019