Dear millie,We are pleased with your feedback and would especially like to say how much we appreciate you sharing it with our future guests.Please be assured that we have noted your comments and will address them with the relevant departments.Please know that we are here, and we continue to improve every day, so that when you return you will have an even better experience than the one you had.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Hemchandra,Thank you for taking the time to leave us a review.As service is one of our key values and we make every effort to please our guests, we regret to find that we may have missed out on some details and that your stay was not perfect. Please rest assured that we will communicate your feedback to our management team in order to improve our guest’s service as we sincerely hope we will have the opportunity to welcome you back again for a true RIU experience! We wish you all the best,Hotel Riu GuanacasteOnline Reputation Manager

Dear Ana Paulina,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are sorry that the mentioned inconveniences made you shorten your stay. We really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu GuanacasteOnline Reputation Manager

Apreciada Bertha,Gracias por su comentario, Permita que le comentemos que nos consterna leer su referencia sobre el personal, ya que de forma regular somos halagados por el excelente servicio al cliente que reciben quienes eligen alojarse con nosotros.No sabemos qué pudo sucederle para que se marchara con esas sensaciones.Nos gustaría que volviera a brindarnos la oportunidad de recibirle en alguna de nuestras instalaciones y, poder así presentarle, la maravillosa experiencia que estamos acostumbrados a ofrecer 100% satisfactoria.Cordialmente, Hotel Riu GuanacasteOnline Reputation Manager

Dear Joseph,We would like to thank you for taking the time to review us!While we appreciate your highlight on the staff members dedicated service.We are looking forward to having another chance to welcoming you back in the near future to share a more positive experience with you.Best regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear Moiz,Thank you very much for your fantastic review, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Moiz, and we look forward to hosting you again soon.Best wishes,Hotel Riu GuanacasteOnline Reputation Manager

Dear Arthur,We are thrilled to learn you loved the location and it is rewarding to read you found it to be just right for your well-deserved holidays.We will pass on your great evaluation to our beautiful staff.Thank you very much.We hope you will stop by again.Kindest Regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear Frank,Thank you very much for taking the time to share your comments with us.However, we are disheartened to read that your stay was overshadowed by the negative aspects and that you were not able to feel completely relaxed during your stay with us.We will do our best to work on these issues, your impressions will be shared with our team and we hope to have the opportunity to welcome you back in the future to impress you.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear Jason,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Ethan K.,It is wonderful to learn you enjoyed your stay.Thank you very much for taking the time to share your valuable feedback, following your recent stay at our hotel.We love working for our guests, your fabulous evaluation makes us want to continue improving.Hoping to see you again very soon!Warmest Greetings, Ethan,Hotel Riu GuanacasteOnline Reputation Manager

Dear Francisco,Thank you so much for visiting us and posting this review. We are glad that overall you enjoyed your stay, and appreciated the service. It would be great to see you again soon. Until then, all the best! Hotel Riu GuanacasteOnline Reputation Manager

Dear William,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Spencer,We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff.Wishing to host you again very soon!Kindest wishes, Spencer!Hotel Riu GuanacasteOnline Reputation Manager

Dear Carlos Ruben,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu GuanacasteOnline Reputation Manager

Dear Stephania Hoyos,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Amber Fern,Thank you for your comment, We are sorry to hear that you left with those feelings about our facilities. Please know that we would have been more than happy to assist you during your stay, with both the housekeeping and maintenance departments always ready to assist with the wellbeing of our guests.On the other hand, we regret not having lived up to your expectations as far as our wide and varied gastronomic offer is concerned.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.We would like you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Apreciada Crystal,Le agradecemos sinceramente por su positiva valoración. Nos llena de alegría saber que cumplimos con sus expectativas y que los aspectos que valora fueron de su agrado durante su estancia. Esperamos sinceramente que regrese pronto para disfrutar nuevamente de nuestro servicio y hospitalidad.Cordialmente, Hotel Riu GuanacasteOnline Reputation Manager

Dear Jose Pilar Garcia,Thank you very much for your kind words and your positive evaluation. We are very happy to have received her visit, and, above all, we are pleased to know that she left with those pleasant feelings.We hope to welcome you back among us soon and thus be able to offer you a very pleasant experience.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Yevgeniya,Thank you for your comment, We are pleased to hear that you enjoyed the service provided by our great team.We are sorry to hear that the rooms did not meet your expectations. We always try to ensure that our guests feel wonderfully looked after and are looked after by our great team in every need.We would like you to know that we have noted your comments and will discuss them with the relevant departments in order to continue our process of continuous improvement.We hope that you will give us the opportunity to welcome you back to one of our facilities and that we will be able to offer you the wonderful service and 100% satisfactory stay that we are accustomed to providing.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Alison,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear william,Thank you very much for staying at Riu and for sharing your feedback with us.As it is one of our main priorities to give an outstanding service to all of our guests, we are concerned to learn that we may have missed out on some details leaving you with an unpleasant experience.We hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu GuanacasteOnline Reputation Manager

Dear casey,Thank you very much for your positive review! We are very happy to read that overall we lived up to your wishes. RIU Hotels & Resorts values the well-being of all its guests, and that includes the animals that circulate around the resort. Hygiene and quality controls are taken very seriously. We hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu GuanacasteOnline Reputation Manager

Dear Jacqueline,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu GuanacasteOnline Reputation Manager

Dear Julia,Thank you for taking the time to provide us with your feedback about your stay at our property. We wish to remark that the reviews are thoroughly checked, in order to know about every guest’s stay. Please note that when making serious allegations, proof of the statement and the full name should be provided and an official report must be forwarded to the authorities. However, we have been informed by the management and your description is untruthful.To our surprise we were able to learn that your actions harmed another guest who ended up with an injury in his back. Our Riu Guanacaste team works tirelessly in order to provide a wonderful experience to all our guests. In any case, we are saddened that you choose to report a different version of the real facts.Sincerely,Hotel Riu GuanacasteOnline Reputation Manager

Dear Kathy,It was a real pleasure for us to receive your complimentary comments and to note that you greatly appreciated different aspects of the hotel that contributed to your highly satisfactory experience. We look forward to your return and the opportunity to provide you with another memorable experience in our facilities. We look forward to welcoming you with open arms.Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Nicole,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu GuanacasteOnline Reputation Manager

Dear Arturo,Thank you so much for your review!It was a pleasure to have you with us. We are glad to know that you enjoyed your stay.It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu GuanacasteOnline Reputation Manager

Dear Haneefah Aesha,Thank you for sharing your thoughts with regards to your recent stay.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive about our hotel.We hope you are not deterred from choosing to stay with us again in the future.Best Regards,Hotel Riu GuanacasteOnline Reputation Manager

Apreciado Conrado Campos,Sencillamente, gracias.Ha provocado con sus palabras que nos sintiéramos orgullosos del trabajo bien hecho.Es por ello, que deseamos que vuelva a visitarnos en cualquiera de nuestras instalaciones distribuidas por el mundo y, de ese modo, poder ofrecerle una maravillosa estancia entre nosotros.Cordialmente, Hotel Riu GuanacasteOnline Reputation Manager

Dear Cynthia,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We strive to make every effort to exceed all of our guests’ expectations and ensure your stay is pleasant. All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu GuanacasteOnline Reputation Manager

Dear Megan M,Thank you for taking the time to share your experience.We regret that your stay at our hotel did not fulfill your conception in general as our aim is always to please every one of our guests.Rest assured that we will forward all your impressions to our management team for follow up and we truly hope you allow us the opportunity to welcome you again and share a more pleasant experience.Warm regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear Andrew,Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Andrew, and we look forward to hosting you again soon.Best wishes,Hotel Riu GuanacasteOnline Reputation Manager

Dear Johnathan,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We regret not being able to meet your expectations regarding the cleaning. Our staff is constantly trying to keep our property clean and well maintained. We are sorry that you left our resort thinking otherwise.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Best Regards,Hotel Riu GuanacasteOnline Reputation Manager

Dear ASHLEY,Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. Thank you very much.Needless to say, we take note of your remarks for future arrangements.We are already waiting to have you back!Loving Greetings,Hotel Riu GuanacasteOnline Reputation Manager

Dear Tamara Jean,We are so pleased to read that your experience was a positive one.Our team do their best to make every guest’s stay memorable, we will continue working to improve our services.Thank you for choosing us!We really look forward to welcoming you again soon.Kindest wishes, Tamara Jean,Hotel Riu GuanacasteOnline Reputation Manager

Dear Amy,Thank you very much for choosing Riu and for sharing your feedback.We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience!We remain with best wishes, Hotel Riu GuanacasteOnline Reputation Manager

Dear Patrick,We sincerely appreciate your kind words.Your review deeply motivates us to persevere on our journey and we eagerly anticipate the opportunity to welcome you back to any of our facilities to provide you with another exceptional experience.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Mimi,Thank you for sharing your feedback. It is disappointing to hear that you encountered the above mentioned inconveniences, as our goal is to make all of our guests stay memorable, exceeding expectations as we deliver quality service.Please rest assured that we have shared your comments with the corresponding department to reassure the standards are being met.We hope that you will give us the opportunity to welcome you again at our resort and share the best experience.Sincerely, Hotel Riu GuanacasteOnline Reputation Manager

Dear Jankiben,Thank you for taking the time to provide your feedback in regards to your recent stay with us.We really regret not being able to give an outstanding service, despite our genuine efforts and that your experience with us was not what you expected and we apologize for the inconvenience. Your impressions will be forwarded to the responsible department to be taken into account for future improvement. We hope that you will decide to return to visit us soon .Yours faithfully,Hotel Riu GuanacasteOnline Reputation Manager

Dear Almedina,We thank you very much for taking the time to leave your outstanding review!It is fantastic to learn you enjoyed your stay.We would like to welcome your family and you again soon.Wishing you a wonderful day, Almedina.Kindest Greetings,Hotel Riu GuanacasteOnline Reputation Manager