Grindon Holidays from £197

We were disappointed that the pictures advertising the Walton Hall Hotel & Spa were quite deceptive. The actual hotel is not at all connected to the historic Walton Hall, and the hotel wing and room that we experienced were very worn and in need of a renovation. The pool and fitness room were listed on Expedia as amenities, but these facilities are not owned by the hotel and require payment for use (after registering our complaint, we were given free passes). On the plus side, the beds were comfortable and the wifi worked.

Massive family room with everything you'd require. Staff were excellent and so pleasant. Didn't want to leave so stayed another night!

The staff were fantastic, polite, friendly and helpful, which the made it a brilliant stay. Dinner was good and very family friendly with food options for the kids. Breakfast was the only let-down, scrambled eggs were cold and tasted awful, not much choice of fruit.

Most impressed by: The Staff, they were lovely. Breakfast was delicious. Entertainment, Colin Mills was outstanding. The bedroom was bright, airy, clean and nicely laundered. Not so good: Lift didn't go to top floor where we stayed so we had lots to carry, which was quite difficult for our party. Bathroom was not as clean as it could have been.