Exterior

Reviews of Red Roof Inn Gaffney

2 out of 5
Red Roof Inn Gaffney
132 New Painter Drive, Gaffney, SC

Reviews

7.2

Good

Rating 10 - Excellent. 83 out of 344 reviews" "
Rating 8 - Good. 119 out of 344 reviews" "
Rating 6 - Okay. 71 out of 344 reviews" "
Rating 4 - Poor. 36 out of 344 reviews" "
Rating 2 - Terrible. 35 out of 344 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ambria L

Travelled with partner
Disliked: Cleanliness
Bath and hotel room was dirty and old.
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on 18 Apr 2024
Dear Ambria, Thank you for taking the time to tell us about your experience at the RED ROOF INN GAFFNEY. I am sorry that your experience was less than ideal due to the uncleanliness indicated and the hotel being old to your liking. At Red Roof, it is our intention to have your confidence in our abilities to eliminate similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-LeeRed Roof ManagementRediResponse Specialist

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Quick easy access in and out it was raining when i arrived
Stayed 1 night in Mar 2024
Response from Recordo, Rediresponse Specialist on 4 Apr 2024
Hey Larry,Thank you for taking the time to complete our guest survey. We appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Gaffney. Despite the rain I'm happy you were able to get a quick and easy check-in and out. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

4/10 Poor

Jason And Shay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Response from Guest Relations Management on 27 Feb 2024
Hi Jason and Shay! We're genuinely sorry to hear that your experience didn't meet your expectations, as reflected in your rating of 2 out of 5. Please accept our sincere apologies for any shortcomings you encountered during your stay. Your feedback is crucial to us, and we'll thoroughly investigate the issues you've raised to prevent similar occurrences in the future. We're committed to making things right, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience during your next visit.

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Price was good. Property lacked breakfast options. Room was a little rundown.
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 30 Jan 2024
Hi Gary! Thank you for sharing your feedback with us. We're pleased to hear that you found the price to be good during your stay. We apologize for any inconvenience caused by the lack of breakfast options and for the condition of your room. Your feedback is invaluable, and we will address these issues internally to ensure improvements are made. If there's anything else you'd like to share or if there are further concerns you'd like to discuss, please feel free to reach out to our management team. We appreciate your understanding and hope you might consider giving us another chance in the future to provide you with a more positive experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good enough for low cost one night stay
Staff friendly. Facility and room clean. Chair in room old and patched. Beds have metal framework (springs) that make horrible noise when you sit on the bed. Mattresses are thin and lumpy. Water pressure at sink was good. I did not use the shower. Overall, it was not too bad for one night.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 28 Dec 2023
Dear valued guest, thank you for taking the time to share your feedback following your recent stay with us. We appreciate your positive comments about the cleanliness of our facility, our friendly staff, and fine water pressure. We apologize for any inconvenience you experienced with the chair in your room, as well as the noise and comfort of the beds. Your feedback is important, and we will use it to assess and address areas that may need improvement to enhance the overall guest experience. We're glad to hear that your overall stay was satisfactory for a one-night visit, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future.

8/10 Good

Aaliyah

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
The stay was good. The towels and wash clothes could use washing better or replacing.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 7 Dec 2023
Hi Aaliyah! Thank you for taking the time to share your feedback with us, and we're pleased to hear that your stay was good. We appreciate your insights regarding the towels and washcloths, though we apologize for any discomfort caused. Your comments about the cleanliness of our linens are valuable, and we will address this matter with our housekeeping team to ensure a more thorough washing process or timely replacement of items. If there's anything more you would like to share, please feel free to reach out directly. We value your input and hope to have the opportunity to provide you with an even more satisfying experience on your next visit.

2/10 Terrible

Ermyne

Stayed 4 nights in Nov 2023
Response from Dannielle Rediresponse Specialist on 18 Dec 2023
Hello Ermyne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GAFFNEY and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely, Red Roof Management

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 28 Nov 2023
Hi Jason! Thank you for taking the time to compete our survey and for choosing to stay with us. We appreciate your positive rating, and we hope you had a comfortable and enjoyable experience during your visit. We value your input and are always looking for ways to improve. We look forward to the possibility of hosting you again in the future.

2/10 Terrible

Chris

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 18 Nov 2023
Hello Chris,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the futureSincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Jamie, Port Richey

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Guest Relations Management on 16 Nov 2023
Hi Jamie! Your perfect rating is a delight! We're glad you enjoyed your stay and can't wait to have you as our guest again.

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and reasonably priced
Its a new clean hotel remodel. The staff is great. And my price through Hotels.com saved me quite a bit of money.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 16 Oct 2023
Hi Michele,Your 10 out of 10 rating means a lot to us! We are glad that our remodeling change, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit. We are also very happy that you found our hotel as a value for money, thanks to our partners. We are glad your stay was comfortable, and we look forward to your next visit!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
They need better beds.. they were uncomfortable
Stayed 2 nights in Oct 2023
Response from Guest Relations Management on 16 Oct 2023
Hi there! Thank you for bringing to our attention your unsatisfactory experience and suggestions regarding our beds. I hope you will accept our sincerest apologies for the service that you did not receive regarding the necessity of correcting such issues as quickly as possible. I also want to thank you for bringing this matter to our attention and to assure you that your review means a lot to us, we'll be using your comments to improve upon the guest experience. We hope to see you again in the future and to impress you with the improvements we've made.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Noisy
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 9 Oct 2023
Hi John, We apologize for any noise disturbances you encountered during your stay. Our team strives to provide a peaceful environment for all guests, and we regret that we fell short in this regard. We appreciate your feedback, and we will take steps to address and minimize noise issues in the future. Thank you for bringing this to our attention, and we hope you'll consider staying with us again for a quieter experience. Your comfort is important to us.

6/10 Okay

Terrie

Business traveller
Place needs to be remodeled and housekeeping kept knocking on my door b4 checkout. Staff was nice though.
Stayed 2 nights in Sep 2023
Response from Guest Relations Specialist on 3 Oct 2023
Hi Terrie, Thank you for your feedback. We're glad to hear that our staff provided friendly service. We apologize for any inconvenience caused by the housekeeping knocks and the condition of our property. Your comments will be taken into consideration as we work on improving our hotel. We hope to have the chance to provide you with a better experience in the future.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Lisa,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations Specialist on 5 Sept 2023
Thank you for your feedback. So sorry your experience was not exceptional. We hope you will stay with us again so we may regain your trust.

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on 16 Sept 2023
Hello James,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GAFFNEY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OshaneRed Roof ManagementRediResponse Specialist

8/10 Good

Jermira

Stayed 2 nights in Aug 2023
Response from Tianna RediResponse Specialist on 5 Sept 2023
Hello Jermira,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Gaffney and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Good!
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on 15 Aug 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

4/10 Poor

Sanish

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bedding were clean but the floors were not that clean. The furniture were really worn out with materials chipping out. They should just throw out the chair and couch. Breakfast was empty before 9 and not refilled.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 10 Aug 2023
Thank you for sharing your feedback with us. We're glad to hear that you found the bedding clean. We apologize for the cleanliness issues you encountered with the floors and the worn-out condition of the furniture. We also apologize for the breakfast not being adequately stocked. Your comments are important to us, and we'll use them to address the areas where we fell short and improve our services. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future. Your input is appreciated.

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property, easy check-in and out. Much better option than all the other hotels in the area.
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 1 Aug 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

10/10 Excellent

john, Anakie

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here before and liked it
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 25 Jul 2023
We're pleased to hear that you had a wonderful stay! Thank you for sharing your positive experience with us. We strive to provide a pleasant and comfortable stay for all of our guests. If there's anything specific you appreciated about your stay, we'd love to hear it. We hope to have the opportunity to welcome you back for another enjoyable experience in the future.

10/10 Excellent

Kevin

Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 10 Aug 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

8/10 Good

Leon

Liked: Staff & service, property conditions & facilities, room comfort
Small Town getaway
Very peaceful and quiet stay in small hotel. Was rather surprised they didn't have a pool as I thought that to be standard option for most hotels but overall was enjoyable stay
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 19 Jul 2023
Dear Leon, Thank you for your feedback! We're delighted to hear that you had a peaceful and quiet stay with us. While we don't have a pool, we're glad that you still enjoyed your overall experience with us. We appreciate your kind comments, and we hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Resa

Stayed 1 night in Jul 2023
Response from Manager on 7 Aug 2023
Hello Resa, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

john, Anakie

Liked: Cleanliness, staff & service, property conditions & facilities
Its close to 85
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 7 Jul 2023
Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Did not like the beds Everytime u move u hear the metal popping and creaking. Could not work the tv No guide to look at for channels. Older people like me need paper guide.
Stayed 1 night in Jun 2023
Response from Guest Relations Specialist on 8 Jun 2023
Hello, Michelle. Thank you for writing. Your feedback is important to us as guest satisfaction is our highest priority. I’m sorry to hear about the maintenance issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours which allows us to impact future stays.

10/10 Excellent

GRISELDA

Liked: Cleanliness, staff & service, property conditions & facilities
Night staff was helpful and nice. She told me about restaurants near by . Extremely amazing customer service.
Stayed 2 nights in May 2023
Response from Sharma RediResponse Specialist on 31 May 2023
Dear Griselda,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN GAFFNEY. I am happy to hear that you found our staff to be helpful, nice and accommodating, and our customer service to be extremely amazing prompting your 5/5 rating. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,Sharma Red Roof ManagementRediResponse Specialist

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 26 May 2023
Hi, Jessica. Thank you for your kind review. It was our pleasure hosting you and we hope to see you again.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stop for a night on a longer road trip and this hotel was great for that. It was clean, comfortable, and the staff was great.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 19 May 2023
Hi, Pamela. We appreciate you sharing your kind recommendation. It's great to hear that you enjoyed our friendly service and clean accommodations. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

6/10 Okay

Erick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
We were looking for a basic place to stay one night while traveling to Greenville. For the price I expected better considering what I normally see in my travels. I wished I had remembered my UV blacklight to properly inspect the bedding. The breakfast served was sparse with very weak room-temperature coffee. My only compliment is that the staff and one cleaning woman we saw were all friendly.
This chair looked less than safe or inviting to be used.
Behind the bed was semi-clean.
The refrigerator leaked water in spite of the door being closed and no containers inside (i.e. Insulin) leaking.
The bathroom fan barely worked and looked like it might fall out of the ceiling.
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 9 May 2023
Hi Eric, We are glad you liked some aspects of our hotel. We are glad that our staff were accommodating and that they met your expectations. However, we are sorry if you were disappointed with our room and breakfast. We hope you will give us another chance so we can provide you with a much more satisfying experience.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Guest Relations Specialist on 1 May 2023
Dear Valued Guest, Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.

2/10 Terrible

Karen

Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 1 May 2023
Hi, Karen.Thank you for taking the time to rate our hotel. We regret that you weren't thoroughly impressed with our accommodations and services during your recent stay. On behalf of our entire staff, we thank you for choosing our hotel and hope you give us a chance to serve you again and will experience the improvements we have made to our service.

4/10 Poor

Kimberly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't recommend this hotel to my worst enemy
The place is disgusting & dirty. I picture they saw on the website for the room, is NOT at all what the rooms look like. The pillows were awful, very old and to say they were lumpy & bumpy was an understatement. It was like sleeping on a bunch of rolled up socks stuffed in a pillow case. The desk chair was disgusting & peeling & lets not discuss the puke green chair they had shoved in the corner of the room.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 26 Apr 2023
Hello, Kimberly. Thank you for your feedback. We apologize for the housekeeping issues in your room. We have shared these with our Director of Housekeeping and personnel and have taken steps to guarantee that these issues do not reoccur in the future. We endeavor to maintain high standards and to continuously enhance our service. Comments like yours assist us in this process, therefore we appreciate all of your input. Thank you for your patience once more, and we aim to give you an even better stay on your future visit.

8/10 Good

Shaunda

Travelled with family, Business traveller
Liked: Cleanliness
It was super quiet inside the property and outside, however, I noticed there were people who sat in their cars all day. They didn’t bother anyone but the reason they were there is suspicious. The 2Queens suite was very spacious and clean. There was a stale smoke odor in the room that was difficult to mask. The sofa was very old as well as the curtain. The smoke odor is most likely embedded in them. The only other inconvenience was there weren’t any usb charging ports, not even on an alarm clock. Overall, the room served its purpose at a very budget friendly price. It was a clean and comfortable place to crash after a couple of busy days
Stayed 2 nights in Apr 2023
Response from Guest Relations Specialist on 25 Apr 2023
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

2/10 Terrible

Chad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Manager on 30 Apr 2023
Hello Chad,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

Mill Creek

Business traveller
Liked: Staff & service, room comfort
Worn out chair, not very updated, missing outlet cover, lumpy pillows
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 5 Apr 2023
Hello, Mill. We are always striving to improve our services and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our furniture. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 4 Apr 2023
Hi Michael, It's great to see that we were able to provide you with excellent service and accommodations. We hope to see you again on your next visit to the area!

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very nice staff. Nice, clean and quiet place
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 30 Mar 2023
Your smile gives us the encouragement we need to keep going. We owe you a huge debt of gratitude for awarding us a perfect score! We'd be delighted to serve you again. Thank you so much.

10/10 Excellent

Teddy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Guest Relations Specialist on 22 Mar 2023
Thank you so much for your stay. We look forward to many more!

4/10 Poor

Chivorn, Manassas Park

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Hello Chivorn,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Kendra

Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 19 Mar 2023
Hello Kendra,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Gaffney appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna RediResponse Specialist

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Tianna RediResponse Specialist on 19 Mar 2023
Hello Lisa,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Gaffney appreciate your 4/5 score following your stay. It would be a pleasure to hear about what took place throughout your stay and how we can improve on our service, so please consider adding comments to your survey in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Tianna RediResponse Specialist

10/10 Excellent

Tony

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Convenient area close to retail.
Stayed 1 night in Feb 2023
Response from Guest Relations Specialist on 2 Mar 2023
We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express how much it means to our management and staff to hear from guests like you who had a great experience. We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

Donald R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprise awaits
Easy access to interstate, and lots of gas choices
Stayed 1 night in Feb 2023
Response from Sashauna RediResponse Specialist on 16 Feb 2023
Hello Donald,Thank you for leaving your honest feedback regarding your recent stay at the Red Roof Inn Gaffney. It's great to see you enjoyed your stay, resulting in a 10/10 score. It's rewarding to see you were pleased with our location being easy accessible to the interstate and lots of gas stations choices .We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRediResponse Specialist

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Manager on 29 Oct 2023
Hello Rebecca,Thank you for your excellent rating! We're thrilled to hear that you had a great experience at our hotel. We hope to welcome you back soon!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great staff
first night there was some noise told desk was taken care of right away
Stayed 3 nights in Jan 2023
Response from Tianna RediResponse Specialist on 12 Jan 2023
Hello William,Thank you for taking the time to write a review of your stay at the Red Roof Inn Gaffney. It's great to hear that you found our location to be well suited to your travels. I'm thrilled that you were welcomed by the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I were happy to see we met your expectations prompting your 5/5 score. Thank you again for your kind words. We look forward to welcoming you back in the future at an affordable rate! Sincerely, Tianna RediResponse Specialist

2/10 Terrible

Toya

Stayed 1 night in Dec 2022
Response from Manager on 12 Nov 2023
Hello Toya,Thank you for sharing your feedback with us. We regret to hear that your stay did not meet your expectations. We invite you to reach out to our management team directly to discuss your concerns in more detail. Your satisfaction is very important to us and we appreciate the opportunity to address any issues you may have encountered during your stay.

8/10 Good

Jamal

Travelled with partner
The lady that worked nights was a very sweet caring hardworking woman she made the stay pleasant
Response from Guest Relations Specialist on 1 Dec 2022
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Guest Relations Specialist on 27 Oct 2022
Being given a perfect score is such a compliment! We are overjoyed to learn that our goal of providing our guests with a comfortable and enjoyable stay has been met! We eagerly await the opportunity to serve you again.