Exterior

Reviews of Fairfield Inn by Marriott Greensboro Airport

2.5 out of 5
Fairfield Inn by Marriott Greensboro Airport
7615 Thorndike Rd, Greensboro, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 276 out of 505 reviews" "
Rating 8 - Good. 146 out of 505 reviews" "
Rating 6 - Okay. 44 out of 505 reviews" "
Rating 4 - Poor. 20 out of 505 reviews" "
Rating 2 - Terrible. 19 out of 505 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Milli

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, free snacks, good breakfast and super clean!!
Stayed 2 nights in Mar 2024
Response from AGM on 27 Mar 2024
Thank you for staying with us.

10/10 Excellent

Nicholas

Stayed 4 nights in Mar 2024
Response from AGM on 27 Mar 2024
Thank you for staying with us.

10/10 Excellent

Elizabeth Mary, Mebane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay. The hotel was clean, staff was great, and there were a lot of little perks offered for free to make one’s stay even nicer.
Stayed 2 nights in Feb 2024
Response from AGM on 5 Mar 2024
We are so glad Elizabeth Mary that you enjoyed your stay. We always want our guest to feel special. When time permits you please come and see us again.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AGM on 12 Feb 2024
Hi Courtney, Thank you so much for staying with us and we are glad that you had a great time. We appreciate that you took time out of your busy day to give us a review. It means alot. When time permits please come again.

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and easy to get to off the highway. The only thing i really didn't like was the big bright lights in the parking lot. Our room faced the parking lot and only had sheer curtains to cover the windows. There were thick curtains on the ends but you can not close them so ·light shone in the windows allnight. That is annoying. Every thing else was fine.
Stayed 1 night in Feb 2024
Response from AGM on 9 Feb 2024
Good morning Deborah, We sincerely thank you for your review and we are sorry to hear that the blackout curtains in the middle behind the shear curtains did not work as they should. We will look into this for future stays. When you are in the area please do not hesitate to see us again.

8/10 Good

Mindy

Stayed 1 night in Jan 2024
Response from KJ AGM on 14 Jan 2024
Thank you for your response. We are glad that you decided to stay with us. Please come back again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
What a great friendly team working at this location!
Stayed 1 night in Jan 2024
Response from GM on 13 Jan 2024
Thank you!! We hope you see you soon!

10/10 Excellent

Carol

Stayed 1 night in Jan 2024
Response from AGM on 11 Jan 2024
Thank you so much for staying with us. We truly enjoyed your presence. When time permits and you are in the area again please do not hesitate to see us again.

10/10 Excellent

Maleena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay here for Christmas . I will definitely be staying here again. Thank you !
Stayed 2 nights in Dec 2023
Response from AGM on 25 Dec 2023
I am so glad to hear that you had a wonderful time especially during this season. We cannot wait for your next arrival.

2/10 Terrible

Michael

Stayed 2 nights in Dec 2023
Response from AGM on 14 Dec 2023
I am sorry that you did not have a great stay. I would like to speak with you about your concerns. Please call us here at the hotel. Thanks!

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality, snacks & clanliness
Stayed 1 night in Dec 2023
Response from AGM on 12 Dec 2023
Thank you for your review Mr. Joseph. We are glad that you enjoyed your stay. In the near future please come visit us again.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from AGM on 6 Dec 2023
Thanks so much Jason for your review can’t wait to be of service to you again here at Fairfield.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind. Room was clean, large, and comfortable. Location was close to major highway so easy access plus close to restaurants. We left our car there for 6 days which was very convenient. We would certainly come back to the same property if the opportunity arose.
Stayed 1 night in Nov 2023
Response from Agm on 6 Dec 2023
Hello, Carla thanks so much for your review and we would love to have you again. We are glad we could help and yes stop in and show us those lovely pictures.

10/10 Excellent

Susan

Stayed 1 night in Nov 2023
Response from AGM on 14 Dec 2023
Hi Susan thank you so much for your review. We are happy to see that you enjoyed your stay. Please let us know if you are in the area again so we can accommodate you.

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly employees, comfortable mattress and pillows, modern bathroom, great breakfast buffet, quiet rooms. Would have liked to have a freezer in the mini frig provided.
Stayed 1 night in Nov 2023
Response from AGM on 14 Nov 2023
Hi thank you so much for staying with us. It was our pleasure to serve you. I am sorry that you did not see our mini fridge in the room. All of our rooms come with a mini fridge and a microwave. It is hidden behind cabinet drawers that were probably confused with something else. In the future, please let us know if you could not find it.

4/10 Poor

Sharon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Didn’t like that my room was not cleaned!
Stayed 2 nights in Oct 2023
Response from AGM on 27 Oct 2023
Hi Sharon, I do apologize that your room was not cleaned. I do not know all the factors as to why it was not. But if there was a DND sign on the door it would not be cleaned because we cannot violate your privacy due to policy. So, again I am sorry that you were not taken care of in that aspect. However, I see that you have already given us a bad review. I hope next time if you would give me an opportunity to fix it and give you the best service you deserve. I apologize that we failed to do our part. I hope in the near future you would choose us again and we will make sure that you are taken care of. Have a great day!

10/10 Excellent

Leila

Stayed 2 nights in Oct 2023
Response from Reviewer on 11 Oct 2023
Thank you so much for taking the time to give us a review. We do hope that you come again.

10/10 Excellent

Chonetia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Reviewer on 11 Oct 2023
Tank you for choosing to stay with us here at the Fairfield Inn. We are glad that you could join us. We hope to see you again real soon.

8/10 Good

Douglas

Stayed 1 night in Sep 2023
Response from review on 29 Sept 2023
Thank you so much for staying with us. We are glad that you did have a good stay. Please stop by again soon when time permits.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from K.J. AGM on 16 Sept 2023
We are so happy to hear that you had a great stay. We hope to see you again in the near future.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and safe
Clean hotel, good breakfast
Stayed 3 nights in Sep 2023
Response from KJ, AGM on 9 Sept 2023
We are so glad that you had a good stay, we’d love to see you again.

8/10 Good

Walter L.

Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate and staff was nice .
Stayed 2 nights in Jul 2023
Response from AGM on 22 Aug 2023
Thank you for your review. We are glad to hear that you had received friendly service.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from AGM on 22 Aug 2023
WOW! That is great to hear that we met your satisfaction to receive all 5's. The next time you are in the area please look us up again. We would love to be of service to you.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, very clean and convenient facility
Stayed 1 night in Aug 2023
Response from agm on 22 Aug 2023
Thank you Robert for your review. It does my heart good to hear that you were treated with such kindess.

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay, great place for the money.
Stayed 1 night in Jul 2023
Response from AGM on 22 Aug 2023
Hi, Thank you Ms. Sherrie for that positive review. We would not be here without people like you.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from AGM on 22 Aug 2023
I am so glad that you were able to find us and stay with us at our hotel. We are ecstatic to hear that we have a perfect service. Please stay with us again.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to the highway
The hotel has great access from the highway for easy off and easy on! We were able to secure a first floor room for my 92 year old mother, which was very helpful. I had the pool to myself and was able to relax in a nice poolside lounger. Breakfast was good, with offerings for all! Our check-in clerk was particularly friendly. Ruby Tuesday was just a quick walk across the parking lot, so we didn't need to drive anywhere for dinner. I'll stay there again!
Stayed 1 night in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 21 Jul 2023
Thank you so much for filling out our review. We are elated to hear that we have succeeded in making your stay a very pleasant one. We cannot wait for your return. Thank you so much for choosing Fairfield Inn.

10/10 Excellent

Rae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. I needed a roll away bed and they went out of their way to get me one.
Stayed 1 night in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 21 Jul 2023
Greetings! I thoroughly appreciate your review and I am glad to hear that the staff went above and beyond in making sure that we accommodated your needs. Cant wait to see you again in the future.

8/10 Good

Joslyn

Stayed 1 night in Jul 2023
Response from AGM on 22 Aug 2023
Thank you Joslyn for your review.

8/10 Good

Brison

Stayed 1 night in Jul 2023
Response from AGM on 22 Aug 2023
Thank you so much for your review Brison. We hope that when you are in the area you will visit again.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Check-in was very quick. The late check-out option was perfect for us.
Stayed 1 night in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
We are glad that we were able to accommodate your needs. Please come see us again.

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed in many of the surrounding properties and this one I return to for the best price point with commensurate value.
Stayed 3 nights in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
I am glad that we are efficient for your needs.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
We are glad that we were able to provide you with great service. Please come see us again.

10/10 Excellent

Donna

Stayed 1 night in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
Great! We are happy that we were able to serve you a 10 out of 10.

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and professional.
Stayed 1 night in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
I am so happy to hear that my staff was able to make your stay pleasant and that the service they provided was top notch.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Stayed 1 night in Jul 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
Please come and see us again soon.

10/10 Excellent

Jose

Stayed 2 nights in Jun 2023
Response from AGM on 22 Aug 2023
Thank you for your score. We appreciate that you chose us to stay with. We look forward to seeing you again.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Jun 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
We are glad that we could be efficient for your stay.

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
ALL members of the staff were very friendly, professional, and helpful !
Stayed 4 nights in Jun 2023
Response from GM on 30 Jun 2023
Thank you for your review!

8/10 Good

Shannon

Stayed 1 night in Jun 2023
Response from GM on 30 Jun 2023
Thank you for your review!

4/10 Poor

Erin

Travelled with family
Stayed 1 night in Jun 2023
Response from Fairfield Inn by Marriott Greensboro Airport. on 29 Jun 2023
Thank you for your survey! We hope to see you again in the near future.

2/10 Terrible

Aaron

Stayed 1 night in Jun 2023
Response from Kenneth A. James, Assistant General Manager on 20 Jul 2023
I am sad to hear that we did not meet your standards please feel free to contact me at the hotel and let's discuss.

10/10 Excellent

Mark

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2023
Response from Fairfield Inn on 27 Jun 2023
Hi there Mark! We are so extremely glad that we received a 5 out of 5. When you are in the surrounding area again and need a place to stay please do not hesitate to contact us. We would love to be of service to you.

4/10 Poor

Ayiko

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Let’s start with the smell of weed as soon as I arrived. There was only one working elevator for 5 floors. I had to request extras towels and bed linen was torn. And finally the fire alarm went off my final morning.
Stayed 1 night in Jun 2023
Response from Fairfield Inn on 27 Jun 2023
Greetings Ayiko, Thank you for submitting this review again on this platform. As stated on the other review sites we do apologize for how the guest entered the building although we do our best to make sure that we present a clean hotel we cannot help the scents of others. I have address your concerns with the housekeeping team and I can see with a complete change in that department you would enjoy your stay if you decided to return. Our corporate office was aware of the down elevator unfortunately we had to wait for a part that was shipped but making sure your safety was and is our greatest concern. And lastly yes, we were all surprised by the fire alarm unfortunately a guest burnt toast and the smoke set the alarm off again another safety feature that we are glad worked in the event that actually would have gotten worse. We sincerely apologize for all these inconveniences and we have placed corrective measures in order to handle all those in the near future.

10/10 Excellent

LaKisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from General manager on 7 Jun 2023
Thank you for your rating of 5 out of 5! We value your feedback.

10/10 Excellent

Dakeese

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good
Stayed 2 nights in May 2023
Response from Management on 31 May 2023
Thank you so much for your review. We appreciate all guest, and we want to make sure we are doing our best in every area. When you are in the area again, please let us be of service to you.

2/10 Terrible

Leonela

Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs
Stayed 2 nights in May 2023
Response from Management on 31 May 2023
We do apologize for you having a bad experience at the hotel. Please contact us so we can resolve any issues. THANKS

8/10 Good

Temika

Travelled with family
Liked: Cleanliness, staff & service
I really enjoyed how polite and thoughtful the staff were. The facility was very clean and the woman that checked us in was very helpful and even printed up some events we could do and enjoy while we were in town! Thank you to all the staff!
Stayed 2 nights in May 2023
Response from Assistant General Manager K. A.James on 29 May 2023
Thank you so much for you response. I am glad that she went above and beyond to make sure your stay here was wonderful. Whenever you are in the area again please stop on through and we would be of service to you.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly,
Stayed 2 nights in May 2023
Response from Assistant General Manager K. A.James on 29 May 2023
Hello there Mr. Michael, I am so glad that you had a great stay. I am also happy to see your comment about the staff. We always want to make sure that we are always giving great service to our special guest. When you are in the area again please allow us to be of service to you.