Dear Elijah, We sincerely apologize for any disruptions during your recent visit, as we understand your expectations were not met. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them to ensure all necessary measures are taken to prevent future issues. We regret any inconvenience you may have experienced and are grateful for your patience during this time.Sincerely,Hotel Management

Dear Michael, Thank you for staying with us. Please accept our apologies for the issues in your room and the inconvenience caused by moving to a new one after your arrival. Our rooms are subject to strict standards of cleanliness and maintenance; what you described is not acceptable or normal at our hotel. We have also noted your comments regarding the amenities. Please know this is not usual for us, and we assure you we will look into the situation further. We are happy that our hospitality and other outstanding features helped make this a pleasant experience for you. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Jordan, Thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Please know for future visits; our front desk is always happy to assist you with matters like this. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay we enjoy providing.Sincerely,Hotel Management

Dear Daniel, Thank you for including Extended Stay America in your travel plans and sharing your review. We are glad you enjoyed your stay and are delighted our hotel offers everything you need for a convenient stay. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Lonzetta, We apologize for your disappointing experience concerning the plumbing issues in your room. You deserved a comfortable and stress-free stay, and we are sorry we did not meet your expectations. We will address this with our maintenance team to fix it immediately. We hope you will allow us to provide you with the hospitality for which we are known on a future visit.Sincerely,Hotel Management

Dear Sharne, We apologize for your disappointing experience as our guest and for any issues you encountered. You deserved a comfortable and stress-free stay, and we are sorry we did not meet your expectations. We hope you will allow us to provide you with the hospitality for which we are known on a future visit.Sincerely,Hotel Management

Dear Brittany, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed this appropriately, and steps are being taken to ensure this is not repeated. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management

Dear Jason, We are sorry that we couldn't give you a better impression from the moment you checked in, and we apologize for the cleanliness issues and any oversight in our hotel areas. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. Moreover, we also apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Dorothy, thank you for appreciating our thoughtful hospitality, but we apologize that we did not meet all of your expectations. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Hotel Management

Dear Denelle, we appreciate you letting us know our associates went over and above in handling your requests and that you found us to be of great value. We will share your valuable notes with the appropriate individuals. We hope to welcome you again whenever your travels bring you this way.Sincerely,Hotel Management

Dear David, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Additionally, we have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Timothy, thank you for taking the time to evaluate your stay. We are sorry for the inconvenience you experienced during your time with us and apologize for the concerns you had with the rooms we assigned you earlier. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management

Victoria, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the service concerns you encountered while here. We have followed up with our front desk and housekeeping teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Sincerely, Hotel Management

Patricia, thank you for taking the time to post your feedback. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management

Lance, thank you for your review. We sincerely apologize for the miscommunication that occurred on this particular visit, and we appreciate your patience and understanding. This incident has been discussed with our team so we can ensure this is not repeated in the future. Regarding your refund, please know that financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope you will consider this an isolated incident and allow us the opportunity to redeem ourselves on your next visit to our area. Sincerely, Hotel Management

Jill, thank you for taking the time to write a review. We apologize for the service and cleanliness issues you encountered during your stay. We have shared your feedback with the appropriate individuals to prevent the concerns you experienced from occurring in the future. We hope that you will revisit the next time your travels bring you our way. Sincerely, Hotel Management

Kimberly, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management

Lawrence, thank you for taking the time to review your stay. We are disappointed to hear about your experience, and we have brought this to our housekeeping team's attention. Our main priority is to provide spotless and relaxing accommodations for every guest; therefore, we sincerely apologize that this was not your experience. We would love to have you revisit so we can show you the perfect stay you deserve. Sincerely, Hotel Management

Mark, please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly.  We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems.  We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Safe travels.   Sincerely, Hotel Management

April, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Chayla, thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion. It was an honor hosting your visit, and we wish you all the best with your travels. Sincerely, Hotel Management

Lauren, please accept our sincere apologies for not providing you with a clean, comfortable room during your stay with us. We truly understand your frustration and appreciate your patience. Your feedback has been shared with our housekeeping and maintenance to make sure this should not happen again. Please consider us a return visit so that we can make it up to you. Sincerely, Hotel Management

Calandra, thank you for taking the time to review your stay. We apologize that you had to wait for your room and for the inconvenience this caused you. We are also sorry for the heater not working in your room. We are very grateful for your patience, and have taken appropriate measures with the respective staff to make sure our future guests do not encounter the same. Thank you again; we hope to welcome you back soon. Sincerely, Hotel Management

Marlene, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management

Kasha, thank you for writing such an excellent review of our hotel. We are happy to know that we were able to make your trip with your daughter a memorable one. We received many positive comments about our location, so we are glad this contributed to making your stay great. All of us here at Extended Stay America look forward to seeing you again. Have a great day! Sincerely, Hotel Management

Cassandra, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management

Ellie, we are very sorry for the condition of your room when you arrived. We work diligently to make sure our accommodations are perfectly clean and maintained upon check-in, and we obviously fell short in your case. Your feedback has been shared with the respective individuals, and steps are being taken to ensure that this does not happen again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management

Larry, thank you for evaluating your recent stay with us. We regret not meeting your expectations and apologize for the maintenance issues you encountered. We will review this with our engineering team and make sure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management

Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Steven, thank you for taking the time to share your detailed feedback. Firstly, we apologize for the issues that led you to leave us earlier than expected. We are also sorry our associates were not present at the front office when you needed their assistance. Unfortunately, financial inquiries on reservations made through a third-party site must be made through them, and we suggest you contact them directly and explain your situation. We also regret knowing someone from our team did not get in touch with you. We hope to serve you on a future date. Sincerely, Hotel Management

Mary, thank you for being our guest. We genuinely regret that you did not enjoy your stay, and we want to extend our apologies for not living up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management

Ikea, thank you for your review. We are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Kindly know, safety and security of our guests are always our utmost priority. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management