Greenhaugh Holidays from £198

Great location. Nice hotel. Most of the public spaces were great. Loos were a bit of a mess. Also staff at breakfast were not be helpful when coffee ran out of Milan’s coffee And the chef can’t pouch an egg. Food on Saturday night was great. Staff patient.

Great location, affordable apartment for a large group. Metro link directly outside the door to connect you to Newcastle. Apartment in great condition and would recommend this place. Check in was difficult as you need to communicate with host over phone to retrieve the code to access the key but apart from that it was great. Security deposit usually scares me from booking with places as i have been scammed before but rest assured there is no scamming here, with the host very kind when spoke on the phone.

There was no staff on site. I may have misplaced instructions that were sent to me, but I was not prepared for such a deserted arrival. It worked out in the end and it was a convenient place from which to visit surrounding areas of interest.

Look, don't get me wrong, it's not terrible by any means. It's just that for a hotel that's trying to play at this level, it struggles with some of the basics. If you're having a short stay there's no housekeeping by default, (which they don't tell you when you arrive) but there's only a small (non-heated) towel rail, so you're going to have soggy towels on day 2. Yes, there was a (small) sign in reception saying this, but it's the kind of thing it would be good for the receptionist to mention directly. Similarly, staff in the breakfast room were lovely but there is a few minutes of waiting around with multiple staff saying "someone will be with you in a minute" before the one person who seems able to check off your room and lead you to a table turns up. Similarly, if you're checking out on a Sunday morning (which is presumably a busy check out day) there's only one member of staff on the desk so if someone has an issue, you're going to have a long wait. Like I say, it's not terrible by any means, but just a bit disorganised, so you'll need to be patient with the (lovely but overstretched) staff.