Supposed 5 Star Hotel - 3 Star Max
The lift was dirty & tatty. Mirrors in hallway to bedrooms were covered in dust, someone had written 'clean me' on one, this was still there when we departed 2 days later. Bedroom was dusty, blinds broken, 2 lamps didn't work and new light bulbs were required. Paintwork on bathroom door all chipped and scruffy. Bathroom not cleaned properly. Bath plug did not hold water in bath and there was no hot water at night. Chair in bedroom had make up smeared on woodwork. Springs were sagging one side of bed. Overall the decor was Jaded and the room far from the luxurious 5 Star Hotel experience we had paid for. Aside from the extremely poor housekeeping the Restaurant staff were pleasant though obviously not silver service trained. We were also disappointed on our 2nd night when we chose to eat in the Scots Bar after reading the menu in our room. The same menu was on the table in the bar however when we tried to order we were told that they do not serve food after 5 anymore & that the menus should not have been available! This was all totally unacceptable for a Hotel claiming to be 5 Star & charging accordingly.