Reception

Reviews of Treetops Resort

3 out of 5
Treetops Resort
3962 Wilkinson Rd, Gaylord, MI

Reviews

7.6

Good

Rating 10 - Excellent. 100 out of 272 reviews" "
Rating 8 - Good. 75 out of 272 reviews" "
Rating 6 - Okay. 52 out of 272 reviews" "
Rating 4 - Poor. 29 out of 272 reviews" "
Rating 2 - Terrible. 16 out of 272 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ashley

Stayed 2 nights in Apr 2024

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time at TreeTops. Spacious, clean. Quiet, and friendly.
Stayed 1 night in Mar 2024
Response from Guest Relations on 1 Apr 2024
We are thankful to hear you once again have had a nice time while visiting our Resort! We appreciate the feedback and look forward to hosting you again!

10/10 Excellent

Jerrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations on 29 Mar 2024
Thank you for taking the time to rate your visit. We appreciate you choosing our Resort for your Gaylord visit!

10/10 Excellent

Kimberlee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place, we will definitely be back. Cannot recommend it enough.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for the kind words and we can't wait to welcome you back!

6/10 Okay

Jodi

Travelled with family
Disliked: Property conditions & facilities
Loved being near enough to outdoors we could see the snow and walk to dinner. Sadly dining lacked the last night of our stay and most foods were gone. Also had incredibly noisy people I reported to security. I later found their children running up and down stairs admitting they didn’t know where their parents were. Shameful and disrespectful. Also the step down into our room was very disguised and I sprained my ankle not seeing it! Probably best to have reflective tape there if the carpet is matched so perfectly it creates an optical illusion.
Stayed 3 nights in Feb 2024
Response from Guest Relations on 4 Mar 2024
We truly appreciate your honest feedback and share these comments with our operations managers for future developments and trainings. We hope to have the opportunity to welcome you back under a more positive overall experience.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Wet nice
Stayed 1 night in Feb 2024
Response from Guest Relations on 26 Feb 2024
Thank you for taking the time to rate your visit. We look forward to welcoming you back.

8/10 Good

Caitlin

Stayed 2 nights in Feb 2024
Response from Guest Relations on 21 Mar 2024
We appreciate you taking the time to rate your last visit! We certainly hope to have opportunities in the future to host you again!

10/10 Excellent

ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Guest Relations on 26 Feb 2024
Thank you for taking the time to rate your visit. We hope to have any opportunity to welcome you back!

10/10 Excellent

Tony

Stayed 1 night in Dec 2023
Response from Guest Relations on 26 Dec 2023
Thank you for taking the time to rate your last visit! We look forward to having opportunities to welcome you back!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff.
Stayed 1 night in Nov 2023
Response from Guest Relations on 26 Dec 2023
Thank you for the kind words and rating your visit! We hope to have another opportunity to host you!

8/10 Good

Shelia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relations on 27 Nov 2023
Thank you for taking the time to rate your last visit with us. We certainly hope to have an opportunity to welcome you back.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on 23 Oct 2023
Thank you for staying with us and taking the time to rate your visit. We hope to have an opportunity to welcome you back!

10/10 Excellent

Yukun, Princeton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice environment.
Stayed 1 night in Oct 2023
Response from Guest Relations on 23 Oct 2023
Thank you for staying with us and sharing of your experience. We look forward to having an opportunity to host you again!

4/10 Poor

William

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed at the building by the tubing hill it is way out dated and in need of repairs siding falling off, lights kept turning off by them selfs , pools were not heated and in need of repairs, games didn't work. Place is a joke won't be back.
Stayed 2 nights in Oct 2023
Response from Guest Relations on 9 Oct 2023
It appears we fell short during your visit and the comments are shared with the Operations Teams as well as Management for future developments. We hope to have a day to welcome you back under more positive experiences in perhaps one of the other lodging options.

4/10 Poor

Thomas

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Guest Relations on 13 Sept 2023
It appears we may have fallen short during your visit and certainly hope you have had an opportunity to share with our Resort Staff directly anything we could continue to work on.

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Treetops
Beautiful area. The Inn was clean and comfortable. Food was a bit expensive.
Stayed 3 nights in Sep 2023
Response from Guest Relations on 13 Sept 2023
Thank you for taking the time to rate your visit and for sharing these beautiful photos. We look forward to any opportunity to host you again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too soon to review
Stayed 1 night in Sep 2023
Response from Guest Relations on 13 Sept 2023
We thank you for taking the time to rate your visit and we certainly hope your experience while here and after met your expectations.

2/10 Terrible

Beth

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check in/communication
I called the day before for an early check in, she said she marked us done for an early arrival and that check in at 3 could be a possibility. We arrived at 3 and our rooms weren’t ready. She sent us away and said they would call my cell phone when our rooms were ready….no call, we had to go back and check after 5pm to find they were finally ready.
Stayed 1 night in Sep 2023
Response from Guest Relations on 13 Sept 2023
We are sorry to hear of the less then spectacular interaction with our on property staff and certainly hope to have opportunities to welcome our guests into their accommodations as early as possible based on our daily turns but cannot always accommodate these requests. Your comments are shared directly with the Operational Managers for future training and development.

6/10 Okay

Nicole

Stayed 1 night in Aug 2023
Response from Guest Relations on 13 Sept 2023
It appears we may have fallen slightly short during your visit and hope to have an opportunity to welcome you back under more positive overall experiences.

6/10 Okay

Paula

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was rude, unfriendly and delayed. Hotel was nice, spacious room and comfortable.
Stayed 1 night in Aug 2023
Response from Guest Relations on 23 Aug 2023
We are sorry to hear of your experience during the check in process and will certainly make sure our operations manager reviews with staff. We hope to have an opportunity to welcome you back.

10/10 Excellent

Tom

Stayed 1 night in Aug 2023
Response from Guest Relations on 13 Sept 2023
Thank you for taking the time to rate your last visit! We certainly hope to have an opportunity to host you again!

10/10 Excellent

Brenda

Stayed 1 night in Aug 2023
Response from Guest Relations on 13 Sept 2023
Thank you for taking the time to rate your last visit. We appreciate your post and look forward to any opportunity to host you again.

6/10 Okay

Howard

Liked: Cleanliness
Disliked: Staff & service
Not the Treetops I remember
Treetops Inn is very old and not being kept in good shape. One of the chairs on our balcony was broken and the door to the balcony wouldn’t open. It took maintenance an hour and a half to fix the problem.
Stayed 1 night in Aug 2023
Response from Guest Relations on 11 Aug 2023
We appreciate you taking the time to share of your experiences and provide our teams with areas of concern to correct for future guests. We hope to have an opportunity to welcome you back under a more positive experience.

10/10 Excellent

Jamie

Stayed 1 night in Aug 2023
Response from Guest Relations on 11 Aug 2023
Thank you for the rating! We hope to see you back here soon!

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for golf beautiful courses
Stayed 1 night in Aug 2023
Response from Guest Relations on 8 Aug 2023
Thank you for taking the time to rate your visit! We look forward to an opportunity to host you again.

10/10 Excellent

Debora

Stayed 2 nights in Jul 2023
Response from Guest Relations on 31 Jul 2023
Thank you for taking the time to rate your visit with us. We look forward to having any opportunity to welcome you back!

8/10 Good

Shawna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the heated outdoor pool.
Stayed 2 nights in Mar 2023
Response from Guest Relations on 30 Mar 2023
Thank you for taking the time to share of your last visit with us! The outdoor heated pool certainly is a wonderful amenity especially in these winter months! We look forward to welcoming you back.

10/10 Excellent

Ronald

Stayed 1 night in Mar 2023
Response from Guest Relations on 17 Apr 2023
Thank you for taking the time to rate your last visit with our Resort. We certainly hope to have an opportunity to welcome you back!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are always very nice
Stayed 1 night in Mar 2023
Response from Guest Relations on 27 Mar 2023
Thank you for taking the time to rate and share your thoughts on our accommodations. We look forward to any opportunity to host you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relations on 27 Mar 2023
Thank you for taking the time to rate us! We certainly appreciate it and look forward to any opportunities to host you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Relations on 27 Mar 2023
Thank you for the kind rating! We welcome any opportunity to host you again.

8/10 Good

JOHN

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the outdoor heated pool and and hot tub. I do not like that it isnt small pet friendly.
Stayed 1 night in Mar 2023
Response from Guest Relations on 13 Mar 2023
Thank you for taking the time to share of your experiences and your appreciation for the Heated swim through pool at the Lodge. While we do wish we accommodate all guests, including our furry friends, we remain a pet and smoke free facility to assist with many guests allergies and health issues. We certainly look for an opportunity to welcome you back.

2/10 Terrible

Preston Michael

Stayed 1 night in Feb 2023
Response from Guest Relations on 20 Mar 2023
It appears we may have fallen short during your latest visit; we would welcome any opportunity to rectify any issues if possible or have a chance to welcome you back for the experience we strive to provide for all guests.

8/10 Good

Deanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jake, the guide for the snowshoe hike was awesome! Shannon at the sleigh ride was great! The staff serving dinner after the sleigh ride were also great!
Stayed 2 nights in Feb 2023
Response from Guest Relations on 28 Feb 2023
Thank you for taking the time to share of your experiences with our events! We are thankful you had a great time with our staff. We will make sure to share your comments with them and look forward to any opportunity to welcome you back!

2/10 Terrible

Tina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Common areas very dirty ! Poor customer service!
Stayed 2 nights in Feb 2023
Response from Guest Relations on 28 Feb 2023
We are sorry to see that we missed the mark during your last visit. We strive to accommodate all guests and make every experience a positive one. Our management will continue to work with the teams for future opportunities.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Guest Relations on 13 Mar 2023
Thank you for taking the time to rate your latest visit and we look forward to any opportunity to welcome you back!

4/10 Poor

Tasha

Room above very loud kids jumping and running till late night
Stayed 2 nights in Feb 2023
Response from Guest Relations on 22 Feb 2023
We are sorry to hear of your experience with the lodging and noise issue. We certainly hope that all guests have a positive experience while visiting us and we certainly seemed to have fallen short for yours. We welcome any opportunity to host you again.

4/10 Poor

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
Not ski-in ski-out
Our reservation was for a ski-in ski-out hotel, but our room was at The Lodge, not the Inn. The Lodge is a short drive to the area where the Inn, the restaurant, the sports bar, and the ski hill all are. We did not enjoy putting our gear on in the parking lot, no lockers at the ski services building or at the top of the hill. I did like that there is a bar in the Lodge. There was no coffee in the morning, the coffee machine wasn’t working. When looking for snacks I was told “there are vending machines at the Inn at the top of the hill.” I should note there are cash only vending machines for beverages. The rooms are spacious but need updates, especially the small tv should be upgraded.
Stayed 1 night in Feb 2023
Response from Guest Relations on 17 Feb 2023
We apologize if there was misleading information regarding the ski in/out lodging option on this site as only one location sits directly at the top of the slopes. We do have a locker building located just North of the ski buildings so we will make sure this is prevalent to other guests through signage. You additional comments have been shared with management for further Resort updates.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Guest Relations on 8 Feb 2023
Thank you for taking the time to rate your last visit with our Resort. We look forward to any opportunity to welcome you back.

10/10 Excellent

Linda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are beautiful and clean!!! The property is beautiful and clean!!! The staff is super friendly and accommodating…
Stayed 2 nights in Feb 2023
Response from Guest Relations on 8 Feb 2023
Thank you for the kind words and taking the time to rate your visit! We hope to have an opportunity to welcome you back!

10/10 Excellent

scot

Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2023
Response from Guest Relations on 30 Jan 2023
Thank you for taking the time to rate your last visit to our Resort. We appreciate it and look forward to hosting you again.

8/10 Good

?????

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Response from Guest Relations on 30 Jan 2023
Thank you for taking the time to sharing of our staff and rating your last visit with us. We look forward to hosting you again!

6/10 Okay

Joseph

Stayed 1 night in Jan 2023

10/10 Excellent

Nick

Stayed 1 night in Nov 2022
Response from Guest Relations on 7 Dec 2022
Thank you for choosing our Resort for your Up North Visit. We look forward to welcoming you back.

2/10 Terrible

Dorthy

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Pools were green, the power went out, due to electrical fire with no emergency plan in place, they aren't offering a refund. The front desk refused 15 minute late checkout after we were promised an hour late checkout previously, and indicated she would get security to remove our belongings by noon, even though we were told 1pm so we weren't packed up by noon (found out at 11:50am, that my late checkout had changed). Had to sit in dark for over 4 hours, pitch black and no heat because generator caught on fire during wind storm and not even blankets were offered and no refund or credit. They charge a resort fee and pools were green this time. Very sad stay we have enjoyed many times and service was horrible this time.
Stayed 1 night in Nov 2022
Response from Guest Relations on 14 Nov 2022
Thank you for taking the time to express your last visit. While the unfortunate power outage due to weather impacted many guests we understand how frustrating the experience can be. It does look as though the desk accommodated the late check out and our teams worked diligently with the power company to get all power back up and running within an hour of full shut down. If we can speak to you personally please do not hesitate to reach out to us.

8/10 Good

KRISTI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great fall colors
We needed a room on a saturday night unexpectedly and the treetops had availability. We dis not need to utilize the golfing or skiing. However the date was oct 15 and the fall colors were amazing. We walked around the grounds and ski hill. Very pretty. Room was clean. Outdoor pool was already closed for season
Stayed 1 night in Oct 2022
Response from Guest Relations on 20 Oct 2022
Thank you for choosing to stay with us during you last minute stop in Gaylord. We certainly appreciate the feedback and hope to be able to welcome you the next time you are in the area.

6/10 Okay

Richard

Liked: Cleanliness
Ok to stay
Carpet and bedroom outdated mattress hard
Stayed 1 night in Oct 2022
Response from Guest Relations on 17 Oct 2022
Thank you for taking the time to share. We are in the process of continued renovations over the next few years and your information has been shared with the management.

8/10 Good

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet. Lower lodge room a maze to get to. Didn’t appreciate housekeeping knocking on my door at 8 am Sunday morning. Overall gorgeous property and a golfers paradise.
Stayed 2 nights in Oct 2022
Response from Guest Relations on 17 Oct 2022
Thank you for sharing of your last visit and we have made sure to pass on your comments for our operations team.

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Stayed 1 night in Sep 2022
Response from Guest Relations on 3 Oct 2022
Thank you for taking the time to rate us. We hope to be able to welcome you back in the future for a bit better experience as it seems a few things may not have been up to our standards.