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Reviews of Affordable Suites of America Grand Rapids

3 out of 5
Affordable Suites of America Grand Rapids
2701 E Beltline Ave SE, Grand Rapids, MI

Reviews

6.6
Rating 10 - Excellent. 203 out of 1043 reviews" "
Rating 8 - Good. 305 out of 1043 reviews" "
Rating 6 - Okay. 228 out of 1043 reviews" "
Rating 4 - Poor. 169 out of 1043 reviews" "
Rating 2 - Terrible. 138 out of 1043 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Nice people
Stayed 7 nights in Apr 2024

2/10 Terrible

zarrish

Disliked: Cleanliness, amenities, property conditions & facilities
The property doesn’t have a 24 hour front desk. There is a number on the door that I called for check in - lady told me ‘she tried calling me many times’ and then just went ahead and canceled by reservation!!-( funny because I didn’t get any calls ). Multiple activities happening in town and I had to call many many hotels till finally I found a place. Travelled with young kids and almost was forced to turn around and drive all the way back because I did t want to spend the night on the street with kids . Awful .
Stayed 1 night in Apr 2024

8/10 Good

Diann

Travelled with family
Liked: Amenities
The staff was very friendly and helpful. The tv setup in the loft bedroom was not working as it was not even attached to satellite system (making it hard for me to sleep as I need the white noise to do so); mentioned to management and she said she would try to reach maintenance (unable to as it was the weekend). Also tried to use coffee pot to make hot water for tea and it was not working (reported to management as checking out; on there 2 nights). Other than that, it was a very nice room!!
Stayed 2 nights in Apr 2024

2/10 Terrible

Shenna

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Nice.people
Stayed 7 nights in Apr 2024

2/10 Terrible

Shellae

Stayed 2 nights in Apr 2024

2/10 Terrible

Frida

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Lynn on 21 Apr 2024
Hi Frida, I am sorry that you were not happy with our hours and that you cancelled your nights stay with us. We are an extended stay hotel and we are not open 24 hours. For guest that come in after hours, We have and emergency number for you to call for check in. Like I had mentioned to you, I was more than happy to check you in. All you had to do was call that number that I gave you when you arrive. I hope that you will give us another chance in the future so you can see what are hotel is about. Our rooms are really nice and spacious and we are a great brand. Thanks, and Have a great trip,Lynn

10/10 Excellent

MICHAEL

Liked: Amenities, property conditions & facilities
Nice people
Stayed 7 nights in Apr 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024

10/10 Excellent

Jacqelynn

Stayed 4 nights in Mar 2024

8/10 Good

Esther

Liked: Cleanliness, property conditions & facilities
Nice and close to the mall
Stayed 3 nights in Feb 2024

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities
Cleanliness was lacking.
Stayed 4 nights in Feb 2024

8/10 Good

Michael

Travelled with family
Liked: Room comfort
Big space, Hotel works with you.
Very convenient location and bigger space. There was an issue on this stay which the hotel worked with us to fix and will stay again.
Stayed 2 nights in Jan 2024

8/10 Good

Brayden

Business traveller
Disliked: Cleanliness
Cute but not clean
Stayed 2 nights in Jan 2024

4/10 Poor

April

Disliked: Cleanliness
Used to stay here all the time
Before Covid we always stayed here all the time for our monthly getaways and loved it!! This time not so much! We booked this property to have a fireplace. We were unable to use this feature due to outdated equipment. Our room had no shower curtain on the shower. Husband went to dollar tree and bought shower hooks and curtain so we could shower. Staff was friendly but hard to communicate with as office wasn’t open limited hours.
Stayed 2 nights in Jan 2024

2/10 Terrible

Kimberly

Disliked: Cleanliness, room comfort
AVAOID AT ALL COSTS
This place was absolutely disgusting. The couch in the room looked like it had come from the dump. It was broken down, stained, and had cigarette burns on it. The bathtub was peeling and the paint and hair was stuck in the drain. The bedsheets had stains and there was a pubic hair on the bed. Drawers didn’t close. The dishwasher was broken and just fell open. The walkway to our room was so icy it was dangerous. The offices closed at 7 pm so we couldn’t ask for a refund or new room until Saturday morning. The lady at the front desk was amazing! However when she called her manager to approve our refund, her response was “I don’t work on weekends”. Then she proceeded to tell me we had to get a hold of hotels.com to get our refund even though we paid onsite at check in. I have NEVER dealt with a hotel manager that was so rude! AVOID AT ALL COSTS!!!!
Couch in our room
Cigarette burns on couch
Pubic hair on bed
Stained sheets
Stayed 2 nights in Jan 2024

8/10 Good

Vernon

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Katrina

Travelled with group
Property was as expected for the value. A few places within the room were missed during cleaning (specifically the interior doors).
Stayed 1 night in Oct 2023

2/10 Terrible

Tana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I couldn’t stay one night and had to refund. The first room they sent me to had a hole in the wall and 20 garbage bags outside the door entrance and patio. The second room they tried to give me had the roof literally coming down and the bathroom tub had a huge ring in it from not being cleaned. The furniture was chewed up and dingy. The lighting was flickering in each room. I didn’t even dare to sit on the bed! Disturbing and disgusting property. It looked more like beat up apartments. Smoking smell outside and in rooms. Will never recommend or stay at!
Stayed 5 nights in Oct 2023

2/10 Terrible

Ja'Shie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty more like apartments
Stayed 2 nights in Sep 2023

6/10 Okay

HEIDI

Travelled with family
Liked: Property conditions & facilities
Well the door to the bathroom was locked and we had no key, it was after hours, so we had to breaking with a card
Stayed 2 nights in Sep 2023

4/10 Poor

Brian

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The first thing we noticed was the dirty couch with the spots and a tear in it (it felt greasy and we didn't sit on it). Then the dog-chewed end table, the baseboard trim held on with painter's tape, the loose electric outlets missing their covers and the complete lack of any utensil or dish in the kitchenette. However, the place was clean which is a tribute to the housecleaning staff, and the bed was comfortable. BUT the artwork over the bed did fall on us at 6:AM narrowly missing my wife's face. It seems the anchors in the wall had been ripped out and just pushed back in. The front desk did call us the morning before check-in to warn us that they had very limited hours, which we thought was a courtesy, but really just meant that we had to be there or be locked out. When we left, the desk wasn't open so we left the key and couldn't report the artwork incident. I've heard the place is changing hands, I hope it gets the care it needs, it could be charming with a little maintenance and money
Stayed 2 nights in Jul 2023

4/10 Poor

Connie

Travelled with family
Worn, dirty, bugs, uncomfortable beds, minimal amenities, although advertised
Stayed 1 night in Jul 2023

10/10 Excellent

Anthony

Happy
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, room comfort
Affordable but sketchy
The room had not been cleaned properly you could find filth in any corner. it also appeared to have had a family, more than 2 people, living in it for some time. the couch was filthy and there was just a feeling of unease the whole time I was there.
Stayed 2 nights in Jun 2023

4/10 Poor

Michaela

Travelled with group
Disliked: Cleanliness, room comfort
Not clean
The space is great but the hotel was disgusting. Literally so gross.
Stayed 2 nights in Jun 2023
Response from Affordable Suites of America on 13 Jun 2023
Thank you for taking the time to review our hotel. We are sorry that we didn't meet the expectations that you deserve. These issues have been addressed. We hope to see you again, and that you give us another chance in the near future!

2/10 Terrible

Alex

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Dustin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived to find out the air conditioning was btoke, no one bothered to contact us at all. We tried yo suck it up but the room was 92 degrees smelled like pee, ashes all over yhr couch, just very dirty room so we left. Very disappointed
Stayed 1 night in Jun 2023

8/10 Good

Letty

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nothing fancy but comfortable.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Not a great stay
The lock on our door was out of order the room was not clean ask to transfer rooms. Staff was very accommodating. Someone was murdered across from us in the middle of the night awakened by police lights and questioning around 5am. Hotel did not say or do anything concerning the murder. Not that it was their fault but there was no check in or anything that showed concern for safety or mental state of guest. At least a partial refund would have nice. Hotel definitely in need of major upgrades.
Stayed 2 nights in Apr 2023

6/10 Okay

Amber

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Communication with the front desk was amazing and very accommodating given the issues we had. Property went through tragedy that morning with murder and I was impressed with professionalism exhibited given the stress staff must have been under. Rooms were In need of deep clean and exterminating of cockroaches but over all cute little place
Stayed 1 night in Apr 2023

2/10 Terrible

Lianne

Travelled with family
Disliked: Cleanliness, room comfort
Our stay was ok and doabke for ehat we were there for, one night for a volleyball tournament. First thing I called yhe day before and asked for an early check in because we wouldnt make it within the feont desk office hours. I was told no problem and that a note would be left o. My reservation. When we got to the hotel around 1pm the ladies working the front desk told me check in was 4pm and they dony have any rooms ready and no one left them any note or confirmation. After some back and forth they got a room ready for us. We get to our room and immediately walimh around looks like thungs in the window were broken, room was dirty, the floor was disgusting, the slider had writing all over and didnt look safe. Then hadnt even been 10min there was a knock on the door for housekeeping checking if the room was occupied??? So im assuming our room wasnt even cleaned properly. We didnt feel very safe. It was just myslef, my daughter and my friend. (All girls) When we returned for the evening after 10pm. We were trying to go to bed. We pulled out the sofa bed and sheets were dirty and stained, the bed felt like there was sand/dirt inside on the sheets, towels were dirty and stained. Like I said for one nite it is what it is. It was busy weekend a lot of events going on and nit much left for hotel stays. But for future U would not stay here or reccomend it. It seemed very sketchy, dirty, and unprofessional staff and abotjer guest was complaing about a couple fighting loudly
Stayed 1 night in Apr 2023

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness
Just ok.
It was ok for a short night stay. I would not want to stay for a long period of time.
Stayed 1 night in Apr 2023

2/10 Terrible

Laura

Stayed 1 night in Apr 2023

2/10 Terrible

Terry

Stayed 1 night in Apr 2023

10/10 Excellent

Anthony, CHEBOYGAN

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The best value hands down in all of Grand Rapids for those who want kitchens - the best laid out kitchens and best accommodating staff & sales - great communication - talk to them
Response from Aaron Frank, General Manager on 18 Feb 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

2/10 Terrible

Jada

Travelled with partner
Disliked: Cleanliness, amenities
Property Was Not Properly Cleaned.
Stayed 1 night in Nov 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

2/10 Terrible

Rashard

Stayed 1 night in Oct 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff
Stayed 2 nights in Aug 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

2/10 Terrible

Brent

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told on the phone they could accommodate a 4 AM shuttle. Upon arrival the lady said they stopped offering shuttles.
Stayed 1 night in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

4/10 Poor

Annaliese

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

4/10 Poor

Dennis

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs to be updated and kitchen needs to be equipped
Stayed 2 nights in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

2/10 Terrible

Laurie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to step over fallen blocks to get to the stairs to our room which were covered in litter. Upon opening the door, I noticed immediately that there was a full-size bed and we had booked a king. There was a large sticky spot on the wood laminate floor, the kitchen counters had not been wiped down, the backsplash and outlet covers in the kitchen were covered in food splatters, the bathtub had a black ring and mold on the walls. I had pulled the top sheet back (there wasn't a blanket) and I could see something under the bottom sheet, so I pulled that back as well to find dried blood all over the mattress pad. We left immediately.
Stayed 1 night in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

6/10 Okay

Jennifer

Business traveller
Disliked: Amenities, property conditions & facilities
Affordable, but you get what you pay for. Despite advertising an airport shuttle, none is provided, leaving me stranded at the airport at midnight. Staff offered no assistance in this matter. The facilities appear to be very run down, though everything I needed was usable. The non-smoking room smelt of stale smoke, and the couch felt dirty. Linens and room was clean otherwise. Thermostat was set to 58 degrees when I arrived.
Stayed 1 night in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

4/10 Poor

William, Las Vegas

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No shower curtains..??! 3 days, no shower possible.. Sorry, not acceptable.. And the place is VERY run down... But staff was lkvely..
Stayed 2 nights in Jul 2022
Response from xxx on 25 Jul 2022
I am sorry you had a bad experience. The staff should of taken care of you right away. Please accept my apology.

4/10 Poor

andre

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hell hole
Overall a dirty place. Our room was dirty, especially the bathroom. When we arrived at our room there was a filthy trash wagon blocking our door (was this their idea of a welcome wagon!?). Awful place the room w stunk like weed and it was full of flies and mosquitoes. Couch was filthy with numerous stains on it never sat on it!! Remote for tiny tv was a different brand and did not work for our tv.
Stayed 1 night in Jul 2022
Response from zz on 25 Jul 2022
Thank you for letting us know. we are sorry we fell short of your expectation.

2/10 Terrible

Kressa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very dirty rooms smelt like cigarettes. One of the rooms looked as if it had been used prior to us getting there.there was dirty dishes in the dish washer n sink. Bed was not made and was super uncomfortable the blanket was filled with cigarette burns. There were Kids screaming or people blaring music all night long. Definitely will not go back.
Stayed 3 nights in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

4/10 Poor

Tammy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

6/10 Okay

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
A disappointing stay
1st After getting to my room, the keys sidnt work. 1st trip back to front desk. THEN the room i was in was filthy and ac did not work. They switched my room. They did not help with my things or me.... i had to go back to the front desk again. Hotel is fairly clean, but quite worn. Pool was closed. Breakfast... oui practically non existent. I asked for coffee to be made and was directed to an old half pot, in a decaf pot. He said he was sure it was regular as they were out of decaf for a while. The mgr said, sorry no one made waffle mix over the weekend so no waffles. He did not want to fix any of this. I ended out with cold cereal and no coffee. The trash can was overflowing in the breakfast room. Also no newspaper available. And no regular coffee in the room, nor shampoo & conditioner, or bath mat. Overall, it was quite disappointing and i will not stay there again.
Stayed 1 night in Jul 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.

2/10 Terrible

Tanya

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very very dirty place.
Stayed 1 night in Jun 2022
Response from Aaron Frank, General Manager on 18 Feb 2023
Thank you for taking the time to review our hotel. We are currently working on these issues. It's a great hotel and has many great qualities. As we move forward, we are committed to making sure our guest feel comfortable. and enjoy they're stay. thanks so much for your patience and we look forward to seeing you again in the near future.