Free daily buffet breakfast

Reviews of Fairfield Inn & Suites by Marriott Grand Rapids North

2.5 out of 5
Fairfield Inn & Suites by Marriott Grand Rapids North
620 CENTER DRIVE NW, Grand Rapids, MI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 66 out of 106 reviews" "
Rating 8 - Good. 27 out of 106 reviews" "
Rating 6 - Okay. 8 out of 106 reviews" "
Rating 4 - Poor. 1 out of 106 reviews" "
Rating 2 - Terrible. 4 out of 106 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and walkable distance to restaurants! Only 10 minutes from downtown GR
Stayed 1 night in Apr 2024
Response from Joshua McVay/Marketing Manager on 29 Apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that our hotel's location close to shopping, restaurants, and just 10 minutes from downtown Grand Rapids worked well for you. Providing convenient access to attractions and amenities is something we strive for, and we're delighted that it enhanced your stay. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable visit in the future!

8/10 Good

Ethel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is brand new but the breakfast and coffee took so long to refill.
Stayed 1 night in Apr 2024
Response from Joshua McVay/Marketing Manager on 29 Apr 2024
Thank you for your feedback regarding your recent stay at our brand new property. We're glad to hear that you appreciated our new facilities. However, we're truly sorry to hear about the delay in refilling the breakfast items and coffee. Please accept our sincerest apologies for any inconvenience this may have caused during your visit. We understand the importance of prompt service, especially during breakfast hours. Your comments will be shared with our team to ensure that we improve in this area and provide a more efficient experience for our guests in the future. We appreciate your valuable input and hope to have the opportunity to exceed your expectations on a future visit.

10/10 Excellent

Sergio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Hotel facilities in great shape. Totally worth it.
Stayed 1 night in Apr 2024
Response from Joshua McVay/Marketing Manager on 22 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location and found our hotel facilities to be in great shape. It's wonderful to know that your stay was worth it. We hope to welcome you back for another great experience in the future!

10/10 Excellent

Ashlie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the rooms at the property!
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 25 Mar 2024
We're delighted to hear that you enjoyed the rooms during your stay at our property! Providing comfortable accommodations is one of our top priorities, and we're glad that you found the rooms to your liking. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!!
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was clean, beautiful. Walls were very thin, could hear EVERYTHING happening in neighboring rooms.
Stayed 2 nights in Mar 2024
Response from Joshua McVay/Marketing Manager on 18 Mar 2024
Thank you for taking the time to share your feedback. We're glad to hear that you found your room clean and beautiful. However, we apologize for any inconvenience caused by noise from neighboring rooms. We understand the importance of a peaceful environment for a comfortable stay and will take your comments into consideration to improve our soundproofing measures. We appreciate your patronage and hope to have the opportunity to welcome you back for a more tranquil experience in the future.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Nice hotel
Stayed 1 night in Feb 2024
Response from Joshua McVay/Marketing Manager on 26 Feb 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Elisa

Liked: Property conditions & facilities
Very clean and modern!
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 30 Jan 2024
We appreciate the 5-star rating! It's fantastic to hear that your experience at our hotel met your expectations. We hope to have the pleasure of hosting you again soon.

8/10 Good

Marc

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
After traveling from Chicago through a harrowing snowstorm, where it was a parent that Michigan does not plow or salt their highways, I was extremely disappointed to see that the parking lot of the hotel itself had not even been cleared. Not only was it hard to navigate, I could hardly get out as the parking lot sits lower than the surrounding shopping mall, pavement, and it was treacherous. Just trying to go out for dinner became quite the endeavor! Word to management…PLOW YOUR PARKING LOT!!!
Stayed 1 night in Jan 2024
Response from Joshua McVay/Marketing Manager on 22 Jan 2024
Dear Marc,Thank you for sharing your feedback, and we apologize for the inconvenience you experienced with the snow-covered parking lot during your stay. We understand the importance of clear and safe access for our guests, and we regret that we fell short in addressing this matter promptly.Your comments are valuable, and we will use them to improve our snow removal procedures to ensure a more comfortable experience for our guests, especially during inclement weather. We appreciate your understanding, and we hope you would consider staying with us again. If there's anything specific you'd like us to address or if you have additional feedback, please feel free to reach out to us directly.

8/10 Good

KARON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Joshua McVay/Marketing Manager on 2 Jan 2024
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Kathryn C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 26 Dec 2023
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 11 Dec 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Ashlie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great hotel! Very clean. Great pool. Quite. Friendly staff.
Stayed 1 night in Dec 2023
Response from Joshua McVay/Marketing Manager on 11 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you found our hotel to be great all around, from cleanliness and a great pool to a quiet atmosphere and friendly staff. Your positive feedback is truly appreciated, and we look forward to providing you with another excellent stay during your next visit.

10/10 Excellent

Ajax

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful !
very friendly staff , we had some issues with our room keys and it was taken care of quickly! the rooms & breakfast are very nice as well :]
Stayed 4 nights in Nov 2023
Response from Joshua McVay/Marketing Manager on 14 Nov 2023
Your glowing review made our day! We're delighted that you had such a positive experience during your stay. Our team works hard to create memorable moments for our guests, and we're thrilled to have succeeded with your visit.

2/10 Terrible

David

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Joshua McVay/Marketing Manager on 14 Nov 2023
We're truly sorry to hear about your less-than-satisfactory experience during your stay. Your feedback is invaluable, and we are curious to know how we can improve.

8/10 Good

Lissett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Joshua McVay/Marketing Manager on 6 Nov 2023
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newer hotel. Very clean.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 30 Oct 2023
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility, clean and easy to get to.
Stayed 1 night in Oct 2023
Response from Hannah on 22 Oct 2023
Thank you for taking the time to tell us about your recent experience during your stay! We look forward to seeing you again!

8/10 Good

Misty

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and safe area.
Stayed 1 night in Oct 2023
Response from Joshua McVay/Marketing Manager on 9 Oct 2023
Thank you for choosing to stay with us, and for sharing your positive experience online. We're committed to delivering excellent service, and we look forward to welcoming you back in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 16 Oct 2023
Hello Steve, thank you for taking the time to leave us a review we hope that you stay with us enjoyable and we look forward to having you back in the future.

8/10 Good

Jason

Stayed 2 nights in Oct 2023
Response from Joshua McVay/Marketing Manager on 16 Oct 2023
Thank you for choosing to stay with us, and for sharing your positive experience online. We're committed to delivering excellent service, and we look forward to welcoming you back in the future.

10/10 Excellent

Kaylyn

Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 16 Oct 2023
Thank you so much for taking the time to leave such a positive review! We're delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. We look forward to welcoming you back in the future.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, large room. Friendly service.
Stayed 1 night in Sep 2023
Response from Hannah on 26 Sept 2023
Thank you for taking the time to let us know about your recent stay with us! We look forward to seeing you again soon!

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, delicious breakfast, and very clean and comfortable room.
Stayed 4 nights in Sep 2023
Response from Hannah on 19 Sept 2023
Thank you for taking the time to let us know how your recent stay was! We appreciate all feedback and look forward to hosting you again.

10/10 Excellent

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very new
Stayed 1 night in Sep 2023
Response from Joshua McVay/Marketing Manager on 11 Sept 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joshua McVay/Marketing Manager on 28 Aug 2023
Thank you for taking the time to leave us a review. We hope your time with us was enjoyable and we look forward welcoming you back in the future.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room. Desk staff were very helpful and friendly.
Stayed 1 night in Aug 2023
Response from Joshua McVay/Marketing Manager on 14 Aug 2023
We're always happy to hear positive feedback from our guests. It's our goal to provide a comfortable and enjoyable stay for everyone.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on 7 Aug 2023
Thank you for taking the time to leave us a review. We hope that your time with us was enjoyable and we hope to welcome you back in the future.

10/10 Excellent

Medhanit

Stayed 2 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on 14 Aug 2023
We're thrilled that you had such a great experience at our hotel. We hope to see you again soon!

10/10 Excellent

leigh

Stayed 1 night in Jul 2023
Response from Joshua McVay/Marketing Manager on 14 Aug 2023
We're thrilled that you had such a great experience at our hotel. We hope to see you again soon!

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disorganized check in
Check in was poor. Understaffed and no communication to front desk attendant as far as what rooms were cleaned and which ones where not. She had to leave the desk and run to check rooms before letting people have there room. It wasn’t her fault. We arrived at 4:30 and it took about 45 minutes to get our room as well as the other people waiting for their rooms.
Stayed 1 night in Jul 2023
Response from Joshua McVay/Marketing Manager on 17 Jul 2023
Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. Your feedback helps us identify areas for improvement, and we will take immediate steps to address the concerns you raised. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay.

8/10 Good

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and close to shopping. We did have a few sweet ants in our room….not a huge deal but not good either.
Stayed 3 nights in Jul 2023
Response from Joshua McVay/Marketing Manager on 17 Jul 2023
Thank you for taking the time to leave us a review. We hope that your stay with us is enjoyable. I will bring these concerns up to our housekeeping department. We hope to welcome you back in the future.

10/10 Excellent

Victor

Stayed 1 night in Jun 2023
Response from Joshua McVay/Marketing Manager on 17 Jul 2023
Thank you for taking the time to leave us a review. We hope that your time with us was enjoyable and we hope to welcome you back in the future.

8/10 Good

Denise

Stayed 2 nights in Jun 2023
Response from Joshua McVay/Marketing Manager on 25 Jun 2023
Thank you for taking the time to share your positive experience with us! It means a lot to our team to receive such encouraging feedback. We're thrilled that our hotel met your expectations and provided you with a comfortable and enjoyable stay.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Joshua McVay/Marketing Manager on 20 Jun 2023
Thank you so much for your review! We're thrilled that you had a positive experience during your stay at our hotel. Your feedback is greatly appreciated and we hope to welcome you back in the future.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue was checking in. This was not a staff issue at all, seems more of a Marriot issue. But I booked a king bed room over a month out before the trip. I checked in 10 minutes after check in time began, and was told that my room was now a double queen. That they dont block rooms until check in and kings were sold out. Which I find odd since I checked in 10 minutes after 3. Anyway, everything else was great. Just dont expect to get the room that you booked in advance. Oh and breakfast was great too.
Response from Joshua McVay/Marketing Manager on 8 Jun 2023
Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your honest review and value your input. We strive to provide a comfortable and enjoyable experience for all of our guests, and we apologize if we fell short of your expectations. We are happy that your overall experience with us was good though. We look forward to having you back again in the future.

10/10 Excellent

Roman

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in May 2023
Response from Joshua McVay/Marketing Manager on 23 May 2023
Thank you so much for taking the time to share your positive experience at our hotel. We are thrilled to hear that you had a fantastic stay with us. Our entire team strives to provide outstanding service, and your feedback serves as a great source of motivation for all of us.

6/10 Okay

Teena

Travelled with family
Liked: Cleanliness, staff & service
For the price I expected better quality
Stayed 2 nights in Apr 2023
Response from Joshua McVay/Marketing Manager on 24 Apr 2023
Thank you for taking the time to leave a review of your recent stay at our hotel. We're so sorry to hear that you had a less-than-perfect experience.We take all feedback very seriously, and we're committed to providing our guests with the best possible experience. We hope that you'll try us again in the future.

6/10 Okay

Shameer

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2023
Response from Joshua McVay/Marketing Manager on 16 Apr 2023
Thank you for taking the time to leave us review. Please let us know how we can improve and get from 3 stars to 5. We hope to have you back in your future.

8/10 Good

Eric

Stayed 1 night in Mar 2023
Response from Joshua McVay/Marketing Manager on 16 Apr 2023
Hello, Eric. Thank you for taking the time to leave us a review. We appreciate you staying with us at the Fairfield Inn and Suites by Marriott Grand Rapids North. We hope to have you back in the near future. Have a great week.

10/10 Excellent

Mckalyn

Stayed 1 night in Mar 2023
Response from Joshua McVay/Marketing Manager on 16 Apr 2023
Keep taking the time to leave us a great review. We hope that you had a great time at the Fairfield Inn and Suites by Marriott growing up in the north. And we look forward to welcoming you back in the future. Cheers.

10/10 Excellent

Jeanette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Joshua McVay/Marketing Manager on 16 Apr 2023
Thank you for taking the time to leave us a great review. We hope that you had a great time with us and we look forward to having you back in the near future.

8/10 Good

Kristin

Stayed 1 night in Feb 2023
Response from Joshua McVay/Marketing Manager on 16 Apr 2023
Kristen, thank you for taking the time to leave us a review. We certainly hope that your stay with us was enjoyable and we look forward to having you back in the near future.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and nice clean place to stay.
Stayed 1 night in Jan 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My wife and I can't express how wonderful everything was for us. Josephine was excellent at the front desk. Very helpful, we were new to the area. Have recommended your hotel to everyone sense. Thank you
Stayed 1 night in Jan 2023

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Our stay was great. The bathroom was very clean, beds were comfortable, I have no complaints.
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022