Unfortunately I had terrible experience in this hotel. Door lock in room was not working. Maintenance was unable to fix it. I was offered room , with 1 bed and I needed 2 , on the opposite side of hotel to keep my belongings when I was out. Since I was in and out of hotel multiple times during my 3 days stay, it was very enoying to move bags back and forth between rooms. Hotel manager was very unapologetic and since lock couldn't be fixed during my stay, she didn't have any other solution. No apologies were issued. I'm very disappointed with the way my problem was addressed, never fixed.
Comment from Hotel Management
31-Aug-2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for not being able to fix the door to your room while you were staying here. I met with our staff, and we will make sure to test all doors to ensure doors are locking properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.