Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
69% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

terrible hotel

Posted 22-Aug-2016
Pros: not much
Cons: pretty much everything
bed was super uncomfortable, washroom wasn't cleaned, hair and used Q-Tips in counter and in the shower
3out of 5
by A verified traveller from Indianapolis

Karla review

Posted 08-Aug-2016
The entrance to the hotel should be hosed regularly to get rid of cement staining and grit under your feet. The hallways smell of a strong oder.
5out of 5
by A verified traveller from ky

A great value.

Posted 01-Aug-2016
Very nice facilities. Quiet, staff was very accomodating. Great value.
Comment from Hotel Management
04-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review. I am pleased to see that our facilities were to your liking, and for a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4out of 5
by A verified traveller

My vacation stay at Extended America

Posted 17-Jul-2016
I would like to start off by saying this was a nice visit. I enjoyed my stay and the morning staff were very welcoming. The evening staff not so much. However, I will not dwell on the unpleasant. The rooms were very clean and I love the small kitchen in the room. I feel check out time should be at least by 3pm since check in is 3pm. Overall. I would recommend this hotel to anyone visiting in the area.
Comment from Hotel Management
21-Jul-2016 by Manager, Hotel Management
We appreciate you taking the time to write a review of your stay. I'm glad to see that our front desk staff is doing an excellent job accommodating guests, but I'm disappointed in our evening staff for not providing the same level of customer service. Overall, I'm glad you had a pleasant experience at our hotel.
3out of 5
by Michelle from Delaware

Ok not the best

Posted 02-May-2016 on Hotels
May family stay at hotel so we could watch carman in concert. You have to request dishes to use in the kitchenette. We had to ask for toilet paper and towels. Front desk staff was friendly.
Comment from Hotel Management
16-Jul-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1out of 5
by Gerry from Wisconsin

Won't be going back there again...ever.

Posted 26-Apr-2016 on Hotels
Needed someone to open the lobby door to let me past locked door...attendant acted like he was doing me a favor...and came to open door in his PJ's. Hotels.com charged me about $300. for our stay...knowing we had pets. The Hotel charged me another $100. when we got there.
Comment from Hotel Management
16-Jul-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff on our billing procedures and make sure we are providing each guest with professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
5out of 5
by A verified traveller

Posted 14-Mar-2016 on Hotels
Was in excellent location for what I needed. Staff was extremely friendly, was like talking with a family member or friend. Very helpful with directions. No coffee pot in my room, but I went to loby and got it.
1out of 5
by A verified traveller from Three Rivers, MI

Worst....experience.... ever

Posted 13-Mar-2016
Pros: Literally, nothing.
Cons: New staff, new policies, new ownership.
Location: There is a Denny's nearby so that when you are denied a room after you have already paid - you can use your smart phone to book another room.
Well, not much to write about. I paid for my hotel in advanced. Went out of my way to get there. Upon my arrival the man asked me my name. Simply responded with "I'm sorry we have no room available for you". I told him I had already prepaid. He told me to contact Expedia and request a refund. The worst part about that experience wasn't that someone screwed up and overbooked. They were in the middle of some construction, and simply weren't renting out anymore rooms at that hotel. It would have been one thing also if the man was sympathetic... but he was simply like "I can't help you", and basically pushed me out of the lobby... seemingly so he could go back to sleep at the front counter. Paid $100, then another $100 to ACTUALLY get a room. Still waiting on my refund.
Comment from Hotel Management
21-Mar-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure that each guest receives professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
4out of 5
by A verified traveller

Hotel review?

Posted 13-Mar-2016 on Hotels
Needs a bigger bed. More room to move about ;)
Comment from Hotel Management
28-May-2016 by Manager, Hotel Management
Thank you for sharing your experience with us. Please accept our apologies that our beds were not to your expectations. Still, I am glad to read that you had a comfortable stay overall! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3out of 5
by A verified traveller from MI

Fire first night

Posted 24-Feb-2016
Yes fire first night stood outside for forty minutes. Stayed two days no clean towels ,no empty trash,no toilet paper unless I retrieved it. Also when it was all said and done the first no called or checked on me to ensure me the building was safe. Just went back into building no courtesy call.
Comment from Hotel Management
01-Mar-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. The situation you described is truly regrettable. We are very sorry for your experience. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities as well as responding to guest needs in a timely manner to ensure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.