Well, not much to write about. I paid for my hotel in advanced. Went out of my way to get there. Upon my arrival the man asked me my name. Simply responded with "I'm sorry we have no room available for you". I told him I had already prepaid. He told me to contact Expedia and request a refund. The worst part about that experience wasn't that someone screwed up and overbooked. They were in the middle of some construction, and simply weren't renting out anymore rooms at that hotel.
It would have been one thing also if the man was sympathetic... but he was simply like "I can't help you", and basically pushed me out of the lobby... seemingly so he could go back to sleep at the front counter. Paid $100, then another $100 to ACTUALLY get a room. Still waiting on my refund.
Comment from Hotel Management
21-Mar-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to accommodate your stay. To uphold our company's high standards, we will closely monitor our room inventory moving forward and will make sure that each guest receives professional customer service. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.