Ratings based on 326 Verified Reviews

3.3 out of 5
68% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

My favorite place to stay in Grand Rapids

Posted 04-Apr-2017
Clean quiet comfortable & full Kitchen. The best value for the price.
Comment from Hotel Management
05-Apr-2017 by General Manager, Hotel Management
Thank you for sharing your wonderful experience at Extended Stay America - Grand Rapids – Kentwood. We are delighted to know you were overwhelmed not only with your well-appointed suite but also with the value we offer. It was our pleasure hosting you, and we look forward to welcoming you back in the future. Sincerely, General Manager
2out of 5
by A verified traveller

Average hotel near airport

Posted 08-Mar-2017
Pros: location
Cons: smell of room and room amendities. There was no coffee maker and when we arrived the front desk clerk did not offer any additional amendities.
Location: lots of restaurants nearby and close to airport.
Room smelled like smoke and was a non-smoking hotel. Tried to change rooms, but new room smelled like glue. Stayed in original room.
Comment from Hotel Management
06-Apr-2017 by Manager, Hotel Management
The feedback provided in your review is much appreciated. Your comments in regards to the location of the hotel are much appreciated; yet, I was disheartened to read that we had failed to mention that the dishes including the coffee pot is per request. To make sure this doesn't happen again, I am speaking with my front desk staff to ensure they are communicating better. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3out of 5
by A verified traveller

Posted 10-Feb-2017
Wasn't very clean, had to wait in lobby about 5 min duties before someone came down to check me in. Rooms had hair in beds and in shower drain
Comment from Hotel Management
15-Feb-2017 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that there were cleanliness issues in your room. Please accept our apologies. I met with the staff, and we will inspect rooms to ensure that the cleanliness issue is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3out of 5
by A verified traveller

Posted 06-Feb-2017
Long wait before someone showed up at the front desk. Hair found in bed and shower
Comment from Hotel Management
15-Feb-2017 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. The situation you described regarding the cleanliness is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing with our housekeeping staff to ensure they are using correct procedures. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5out of 5
Recommended
for Everyone
by A verified traveller from Traverse City MI

Very pleased.

Posted 31-Jan-2017
Very pleased. I had never stayed here before. Nice place in good condition. I have no complaints but if I had to point to potential areas of improvement I would say the front desk girl did not have the right personality or was not in the mood to be doing her job. Seemed to be just going through the motions like a zombie. Perhaps overly tired. The toilet appeared to be clean but there was a hair in the bowl. To me these are nitpicky things and would not change my recommendation or my willingness to stay there again. Very pleased compared to many places I've stayed.
Comment from Hotel Management
13-Feb-2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you first time staying with us was a great one. Also thank sharing your comments on areas where we can improve. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
2out of 5
by A verified traveller

Decent room, nice staff, FIRE ALARMS NOT OK

Posted 01-Jan-2017
The room smelled like cigarette smoke. The smoke detector was dangling - Looks like somebody disabled it just so they could smoke there. Anyway the staff was very accommodating in getting us to a different room. Second room was just fine. But.... The fire alarm for the entire building went off mistakenly TWICE during our three night stay. The second time was at 7AM. False alarms, both. Ear-splitting. If they were having issues with their alarm system they should have it fixed with minimal disturbance to guests. From what I heard this was a common occurrence that happened every three days or so. Not acceptable. No refunds or discounts were offered.
Comment from Hotel Management
10-Jan-2017 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the fire alarm went off multiple times during your stay. The third party vendor has fixed the fire panel so the fire alarm will not sound unless necessary. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
4out of 5
Recommended
for Everyone
by A verified traveller

Chrissy @ the front desk was amazing! We loved her

Posted 28-Dec-2016
Pros: Our greeting and the accomodations that were made for us.
Cons: The beds were not the most comfortable.
Location: Tons of restaurants nearby and really close to downtown (driving)
Check is was a great experience. Chrissy chatted with us like we were long time friends. When we were walking down the hall to our room, we could smell cigarette smoke. Then we opened the door to our room and the windows were wide open, heat was blasting and reeked of cigarette smoke. chrissy was very accommodating and changed our room way on the other side of the hotel. This was excellent and very appreciative. I'm not sure why someone was smoking in the hotel anyways.
Comment from Hotel Management
10-Jan-2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see Chrissy was able to assist you so well. She will be informed on the excellent job. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3out of 5
by A verified traveller from grand rapids

Posted 19-Dec-2016
No staffon site st check out Loud guests No soap No cups
3out of 5
by A verified traveller

Posted 19-Dec-2016 on Hotels
it was ok .
1out of 5
by A verified traveller

Posted 13-Dec-2016 on Hotels
There was stagnant water in the kitchen sick and bathtub when we got there..