Missed on the Details Posted 07-Jun-2015
I arrived around 9:30 pm and there was no where to park close to the entrance so I had to drive around the building and park at the end. There is parking near the door that could be reserved for people checking in. On both nights of my stay, there were people hanging around the front door smoking and drinking. There should be a place for smoking at least 15 feet away. The front desk staff were very friendly and I received an upgrade to a suite since there were no king rooms available. I figured out at 6:15 in the morning that there was no hair dryer or coffee maker in the room. After my phone calls to the front desk went unanswered, I went down and realized that the desk is not manned until 7 am. There did happen to be a housekeeping staff person who tried to find a hair dryer but ended up taking one from a room where the person was leaving. As I was waiting, someone had went for a jog and was trying to get back in but swiping his key was not working. Since he was an obvious jogger and had a key card, I let him in. When I returned that evening, my room had not been cleaned.
Comment from Hotel Management
30-Jun-2015 by Manager, Hotel Management
The staff and I read your comments about your stay with us. I sincerely apologize that we failed to explain our amenities during check-in. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Dishware, including coffee makers, hair dryers and additional toiletries are all available at the front desk. As this hotel’s manager, I can assure you that I have retrained our staff to ensure that your experience is not repeated. Please know that a member of our staff is always available. Between the hours of 11pm and 7am, please use the lobby phone to reach a staff member. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.