Ratings based on 311 Verified Reviews

3.3 out of 5
68% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Decent room, nice staff, FIRE ALARMS NOT OK

Posted 01-Jan-2017
The room smelled like cigarette smoke. The smoke detector was dangling - Looks like somebody disabled it just so they could smoke there. Anyway the staff was very accommodating in getting us to a different room. Second room was just fine. But.... The fire alarm for the entire building went off mistakenly TWICE during our three night stay. The second time was at 7AM. False alarms, both. Ear-splitting. If they were having issues with their alarm system they should have it fixed with minimal disturbance to guests. From what I heard this was a common occurrence that happened every three days or so. Not acceptable. No refunds or discounts were offered.
Comment from Hotel Management
10-Jan-2017 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the fire alarm went off multiple times during your stay. The third party vendor has fixed the fire panel so the fire alarm will not sound unless necessary. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
4out of 5
Recommended
for Everyone
by A verified traveller

Chrissy @ the front desk was amazing! We loved her

Posted 28-Dec-2016
Pros: Our greeting and the accomodations that were made for us.
Cons: The beds were not the most comfortable.
Location: Tons of restaurants nearby and really close to downtown (driving)
Check is was a great experience. Chrissy chatted with us like we were long time friends. When we were walking down the hall to our room, we could smell cigarette smoke. Then we opened the door to our room and the windows were wide open, heat was blasting and reeked of cigarette smoke. chrissy was very accommodating and changed our room way on the other side of the hotel. This was excellent and very appreciative. I'm not sure why someone was smoking in the hotel anyways.
Comment from Hotel Management
10-Jan-2017 by Manager, Hotel Management
We appreciate you taking the time to share your experience and for choosing to stay with us. It is great to see Chrissy was able to assist you so well. She will be informed on the excellent job. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
3out of 5
by A verified traveller from grand rapids

Posted 19-Dec-2016
No staffon site st check out Loud guests No soap No cups
5out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Close to Airport, 24 hr staff

Posted 10-Dec-2016
Clean room, nice wood floor, full suite with kitchen, no smoking. 24 hr staff to address needs. Breakfast is lacking though. Overall I would come back to stay.
Comment from Hotel Management
22-Dec-2016 by Manager, Hotel Management
Thank you for sharing your experience. It is great to see you enjoyed our convenient location near the airport and that you would stay with us again. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
4out of 5
Recommended
for Everyone
by A verified traveller

Close to shopping

Posted 03-Dec-2016
Came late and all the items I asked for were in my room.
Comment from Hotel Management
07-Dec-2016 by Manager, Hotel Management
We appreciate you sharing your experience. It is great to see you were satisfied with your stay at our hotel and everything you asked for was provided. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3out of 5
Recommended
for Everyone
by A verified traveller from California

Nice place to stay.

Posted 30-Nov-2016
Pros: The reasonable rate.
Cons: The lighting in the hallway. Also, when I arrived there was no one at the front desk and had to call a phone number to get someone to come down.
The room was a good size. It was quiet. Had a little trouble with getting stations on the television. Overall a good experience.
5out of 5
Recommended
for Everyone
by A verified traveller from Mancelona, MI

Posted 03-Nov-2016
Pros: The morning person, Amanda, was very nice and helpful. The room was clean and any requests were taken care of in a timely manner.
Cons: The person working the desk when I checked in was not the friendliest person. It would have been nice to have some dish soap with the dishes that were provided in the room.
Location: I like the location, just off a major road. A variety of stores and restaurants in the area.
Comment from Hotel Management
04-Dec-2016 by Manager, Hotel Management
The team and I appreciate your remarks. It is good to know that you valued the customer service from Amanda, your clean accommodations, and our convenient location. However, I will be sure to address proper customer service with our staff to make sure all of staff members are providing great service to guests. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3out of 5
Recommended
for Everyone
by A verified traveller from US

It's a clean place and close to business area

Posted 25-Oct-2016
A pleasant place to stay that is close to restaurants and shops but still quiet. Has free breakfast but very limited choices and has no seating area at all. I cant get any assistance to print documents at all from the front desk.
Comment from Hotel Management
04-Nov-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I am pleased to read your remarks about the place being quiet and close to restaurants and shopping. However, I am very sorry that the breakfast and seating areas did not meet your expectations. To make sure this doesn't happen again, I am going to relay this to the corporate. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
5out of 5
by A verified traveller

Posted 19-Oct-2016 on Hotels
was great I always go there since 2010
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
We appreciate you taking the time to write a review and for choosing to stay with us. I am glad to see you continually enjoy your experience at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
1out of 5
by A verified traveller from California

Lacks the basics-linens!

Posted 11-Oct-2016 on Orbitz
There were not sheets in my bed the first night. When I went to the desk to inquire, the lights were off and there was not an employee to be found. The next day, I explained I did not have sheets and the desk personnel handed me a sheet and told me to make the bed myself. My bathroom towels were also left on the floor in a pile and never replaced. I ended up having to use my new sheet as a towel as nothing else was dry. These problems were in addition to the the musty smell of my room. Must have been due to the horrible housekeeping.