Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
69% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Close to shopping

Posted 03-Dec-2016
Came late and all the items I asked for were in my room.
Comment from Hotel Management
07-Dec-2016 by Manager, Hotel Management
We appreciate you sharing your experience. It is great to see you were satisfied with your stay at our hotel and everything you asked for was provided. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
3out of 5
by A verified traveller from California

Nice place to stay.

Posted 30-Nov-2016
Pros: The reasonable rate.
Cons: The lighting in the hallway. Also, when I arrived there was no one at the front desk and had to call a phone number to get someone to come down.
The room was a good size. It was quiet. Had a little trouble with getting stations on the television. Overall a good experience.
5out of 5
by A verified traveller from Mancelona, MI

Posted 03-Nov-2016
Pros: The morning person, Amanda, was very nice and helpful. The room was clean and any requests were taken care of in a timely manner.
Cons: The person working the desk when I checked in was not the friendliest person. It would have been nice to have some dish soap with the dishes that were provided in the room.
Location: I like the location, just off a major road. A variety of stores and restaurants in the area.
Comment from Hotel Management
04-Dec-2016 by Manager, Hotel Management
The team and I appreciate your remarks. It is good to know that you valued the customer service from Amanda, your clean accommodations, and our convenient location. However, I will be sure to address proper customer service with our staff to make sure all of staff members are providing great service to guests. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3out of 5
by A verified traveller from US

It's a clean place and close to business area

Posted 25-Oct-2016
A pleasant place to stay that is close to restaurants and shops but still quiet. Has free breakfast but very limited choices and has no seating area at all. I cant get any assistance to print documents at all from the front desk.
Comment from Hotel Management
04-Nov-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. I am pleased to read your remarks about the place being quiet and close to restaurants and shopping. However, I am very sorry that the breakfast and seating areas did not meet your expectations. To make sure this doesn't happen again, I am going to relay this to the corporate. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
3out of 5
by A verified traveller

Posted 09-Sep-2016
There were alot of people hanging around outside. It was dark and a little scarry walking up to the lobby. There were also people in the bushes and trees hanging out. I realize it's a hotel where people stay for awhile but it was a little scarry for a single girl alone
2out of 5
by A verified traveller from MI

Terrible experience

Posted 22-Aug-2016
Unfortunately I had terrible experience in this hotel. Door lock in room was not working. Maintenance was unable to fix it. I was offered room , with 1 bed and I needed 2 , on the opposite side of hotel to keep my belongings when I was out. Since I was in and out of hotel multiple times during my 3 days stay, it was very enoying to move bags back and forth between rooms. Hotel manager was very unapologetic and since lock couldn't be fixed during my stay, she didn't have any other solution. No apologies were issued. I'm very disappointed with the way my problem was addressed, never fixed.
Comment from Hotel Management
31-Aug-2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for not being able to fix the door to your room while you were staying here. I met with our staff, and we will make sure to test all doors to ensure doors are locking properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
2out of 5
by A verified traveller

terrible hotel

Posted 22-Aug-2016
Pros: not much
Cons: pretty much everything
bed was super uncomfortable, washroom wasn't cleaned, hair and used Q-Tips in counter and in the shower
5out of 5
by Jamie from Dearborn

Thank you

Posted 21-Aug-2016 on Hotels
It was very gooof
4out of 5
by Filip

Rent, rymligt och rimligt pris

Posted 13-Aug-2016 on Hotels
Ett prisvärt hotell där man inte betalar för onödig service men istället får ett rymligt rum med kylskåp och andra nödvändigheter för att inte behöva äta alla måltider på ställen ute.
3out of 5
by A verified traveller

Posted 08-Aug-2016 on Hotels
My stay was fine, but the rooms are in great need of updating. Carpet and bedding was very warn.
Comment from Hotel Management
22-Aug-2016 by General Manager, Hotel Management
The feedback provided in your review is much appreciated. I was disheartened to read that the bedding in your room and the carpet was worn. Please accept our apologies. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.