Ratings based on 337 Verified Reviews

3.3 out of 5
67% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by john

Posted 21-Apr-2017 on Hotels
the ceiling on my second room floor was creaking so much by someone staying upstairs that i had to call twice to tell them to quit the walking around for hours. the bed was worse than an army cot. was a king size bed but was not comfortable.
Comment from Hotel Management
23-Apr-2017 by Manager, Hotel Management
John, thank you for your review about your experience at our hotel. We are very sorry you were not able to experience a quiet stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. Your concern in regard with our beds have been shared with appropriate individual in our organization. We hope you will stay with us again so we can provide you with the excellent service for which we are known. Sincerely, General Manager
4 out of 5
by Tiffany

Posted 18-Apr-2017 on Hotels
Nice hotel
Comment from Hotel Management
20-Apr-2017 by Manager, Hotel Management
Tiffany, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Grand Rapids - Kentwood. Sincerely, General Manager
2 out of 5
by A verified traveller

Just don't

Posted 07-Apr-2017 on Hotels
Horrible smell throughout the property. Unsavory types wandering in hallways and staircases.
Comment from Hotel Management
09-Apr-2017 by Manager, Hotel Management
Thank you for your candid evaluation. I am sincerely sorry for the inconvenience you experienced while here. We take the safety and security of all of our guests very seriously, and we have policies and procedures in place to ensure this. I have shared your review with the respective teams in an effort to improve our service and facilities. We hope you will give us another chance in the future to serve you better. Sincerely, General Manager
5 out of 5
for Everyone
by A verified traveller

My favorite place to stay in Grand Rapids

Posted 04-Apr-2017
Clean quiet comfortable & full Kitchen. The best value for the price.
Comment from Hotel Management
05-Apr-2017 by General Manager, Hotel Management
Thank you for sharing your wonderful experience at Extended Stay America - Grand Rapids – Kentwood. We are delighted to know you were overwhelmed not only with your well-appointed suite but also with the value we offer. It was our pleasure hosting you, and we look forward to welcoming you back in the future. Sincerely, General Manager
5 out of 5
by Shirley

Posted 26-Mar-2017 on Hotels
very clean and comfortable. We would stay again
Comment from Hotel Management
08-May-2017 by Manager, Hotel Management
Thank you for sharing your experience regarding your stay. The staff and I would like to thank you for writing such great things about how clean and comfortable the room was. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
4 out of 5
by Jeanette

This traveller left a rating score only Posted 23-Mar-2017 on Hotels
2 out of 5
by David

Try somewhere else if you can

Posted 11-Mar-2017 on Hotels
The price definitely reflected the quality of this location. The staff was friendly and kind, but the actual room was not up to par. The refrigerator was dirty when we arrived, and the room smelled of cigarette smoke several times throughout the weekend. I'm fairly certain we were missing a night stand, and the TV remote was missing its battery cover. The shower curtain was not long enough and water got all over the floor. Slow free WiFi. Bed was nothing great, either. It just wasn't comfortable. If you can't afford anything else, stay here, but if you can, check out another place near 28th Street. I don't think we'll be back.
2 out of 5
by A verified traveller

Average hotel near airport

Posted 08-Mar-2017
Pros: location
Cons: smell of room and room amendities. There was no coffee maker and when we arrived the front desk clerk did not offer any additional amendities.
Location: lots of restaurants nearby and close to airport.
Room smelled like smoke and was a non-smoking hotel. Tried to change rooms, but new room smelled like glue. Stayed in original room.
Comment from Hotel Management
06-Apr-2017 by Manager, Hotel Management
The feedback provided in your review is much appreciated. Your comments in regards to the location of the hotel are much appreciated; yet, I was disheartened to read that we had failed to mention that the dishes including the coffee pot is per request. To make sure this doesn't happen again, I am speaking with my front desk staff to ensure they are communicating better. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
4 out of 5
by Kevin

Nice but...

Posted 24-Feb-2017 on Hotels
Hotel was great. Breakfast sucked.
Comment from Hotel Management
03-Apr-2017 by Manager, Hotel Management
Thank you for sharing your experience. I am glad you had a pleasant stay. but disappointed that our grab-and-go breakfast did not meet your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 18-Feb-2017 on Hotels