Ratings based on 288 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
68% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Posted 09-Sep-2016
There were alot of people hanging around outside. It was dark and a little scarry walking up to the lobby. There were also people in the bushes and trees hanging out. I realize it's a hotel where people stay for awhile but it was a little scarry for a single girl alone
2out of 5
by A verified traveller from MI

Terrible experience

Posted 22-Aug-2016
Unfortunately I had terrible experience in this hotel. Door lock in room was not working. Maintenance was unable to fix it. I was offered room , with 1 bed and I needed 2 , on the opposite side of hotel to keep my belongings when I was out. Since I was in and out of hotel multiple times during my 3 days stay, it was very enoying to move bags back and forth between rooms. Hotel manager was very unapologetic and since lock couldn't be fixed during my stay, she didn't have any other solution. No apologies were issued. I'm very disappointed with the way my problem was addressed, never fixed.
Comment from Hotel Management
31-Aug-2016 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for not being able to fix the door to your room while you were staying here. I met with our staff, and we will make sure to test all doors to ensure doors are locking properly. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
2out of 5
by A verified traveller

terrible hotel

Posted 22-Aug-2016
Pros: not much
Cons: pretty much everything
bed was super uncomfortable, washroom wasn't cleaned, hair and used Q-Tips in counter and in the shower
3out of 5
by A verified traveller from Indianapolis

Karla review

Posted 08-Aug-2016
The entrance to the hotel should be hosed regularly to get rid of cement staining and grit under your feet. The hallways smell of a strong oder.
Comment from Hotel Management
24-Aug-2016 by Manager, Hotel Management
Thank you for providing us with details about your stay. Please know that we are sincerely sorry that the front entrance was not scrubbed. I met with the staff, and we will make sure to wash the entrance to ensure that stain is not repeated. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
5out of 5
by A verified traveller from ky

A great value.

Posted 01-Aug-2016
Very nice facilities. Quiet, staff was very accomodating. Great value.
Comment from Hotel Management
04-Aug-2016 by Manager, Hotel Management
Thank you for taking the time to write a review. I am pleased to see that our facilities were to your liking, and for a great value. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
4out of 5
by A verified traveller

My vacation stay at Extended America

Posted 17-Jul-2016
I would like to start off by saying this was a nice visit. I enjoyed my stay and the morning staff were very welcoming. The evening staff not so much. However, I will not dwell on the unpleasant. The rooms were very clean and I love the small kitchen in the room. I feel check out time should be at least by 3pm since check in is 3pm. Overall. I would recommend this hotel to anyone visiting in the area.
Comment from Hotel Management
21-Jul-2016 by Manager, Hotel Management
We appreciate you taking the time to write a review of your stay. I'm glad to see that our front desk staff is doing an excellent job accommodating guests, but I'm disappointed in our evening staff for not providing the same level of customer service. Overall, I'm glad you had a pleasant experience at our hotel.
3out of 5
by A verified traveller

Posted 06-Jun-2016 on Hotels
All was fine, price was great!
3out of 5
by Michelle from Delaware

Ok not the best

Posted 02-May-2016 on Hotels
May family stay at hotel so we could watch carman in concert. You have to request dishes to use in the kitchenette. We had to ask for toilet paper and towels. Front desk staff was friendly.
Comment from Hotel Management
16-Jul-2016 by Manager, Hotel Management
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that our amenities were not to your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will work with our staff to make sure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1out of 5
by Gerry from Wisconsin

Won't be going back there again...ever.

Posted 26-Apr-2016 on Hotels
Needed someone to open the lobby door to let me past locked door...attendant acted like he was doing me a favor...and came to open door in his PJ's. Hotels.com charged me about $300. for our stay...knowing we had pets. The Hotel charged me another $100. when we got there.
Comment from Hotel Management
16-Jul-2016 by Manager, Hotel Management
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will retrain our front desk staff on our billing procedures and make sure we are providing each guest with professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
5out of 5
by A verified traveller

Posted 14-Mar-2016 on Hotels
Was in excellent location for what I needed. Staff was extremely friendly, was like talking with a family member or friend. Very helpful with directions. No coffee pot in my room, but I went to loby and got it.