Search Hotels by Best Western in Grand Rapids from £89

"We we unaware that the place was under construction, so bar and breakfast area were closed. Not sure if they were in the process of putting up or dismantling a water slide, but they could've done a better job keeping the area cleaner. One of our rooms bathroom fan would NOT shut off. When we reported it to the front desk, the lady brushed us off and said they've already had maintenance check it out several times, and maintenance could not figure out why it wasn't working. Very annoying when trying to sleep or relax. My mom's room had moldy blankets and staff took forever to vome and change them and get the dirty ones out of the room. Very disappointed in Sonesta. I expected much better. Other staff were very nice, however. "

"Everything, it’s convenient by the airport with the shuttle"

"unavailable amenities"

"Everything and I mean everything was wonderful. The only thing we would have preferred is your bar being open for service other than the customer reception. Thank you for a great stay for the lantern festival."

"They offer more than breakfast included, so is dinner."

"Friendly staff. Enjoyed the breakfast bar. "

"Everything okay. I basically only slept here. I spent the rest of my days at the hospital."

"It was so difficult to find a drinking fountain to refill my water bottle. Multiple workers sent me on a bit of a wild goose hunt trying to find one."

"Front desk people was great. Room was clean, breakfast was ok, not the bestest but it was breakfast. A/C controller on wall was messed up and unit was loud. All in all I would probably stay here again. Thank you!"