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Reviews of Baymont by Wyndham Grand Rapids N/Walker

2.5 out of 5
Baymont by Wyndham Grand Rapids N/Walker
2151 Holton Court NW, Grand Rapids, MI

Reviews

7.2

Good

Rating 10 - Excellent. 319 out of 1005 reviews" "
Rating 8 - Good. 276 out of 1005 reviews" "
Rating 6 - Okay. 172 out of 1005 reviews" "
Rating 4 - Poor. 123 out of 1005 reviews" "
Rating 2 - Terrible. 115 out of 1005 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and convenient!
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Thank you for staying with us!We appreciate your feedback.

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, quiet atmosphere.
Stayed 1 night in May 2024
Response from GM on 8 May 2024
Thank you for staying with us!

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness
Property is under construction it says. The room smelled which I do believe was the refrigerator because when I opened that door it was not good. There was glitter on the floor and some star sticker in the shower yet. I guess that’s why the cheap rate.
Stayed 3 nights in May 2024
Response from GM on 8 May 2024
We apologize for the inconvenience,thank you for staying with us!

4/10 Poor

Marjorie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Batmont was not well cared for. The grass and weeds werebovergrown and yhe pavement in poor condition. The lock to the pool didn't work because they are being taken over by the Hilton in October. The breakfast bat was poor. Yhe juice machine was out of order and there was no juice available. I was disappointed in our stay at the Baymont.
Stayed 1 night in May 2024
Response from GM on 5 May 2024
We apologize for the inconvenience.Thank you for staying with us!

10/10 Excellent

NATHAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet clean hotel extremely friendly and helpful staff, pool is nice comfortable beds enjoyed our stay very much
Stayed 1 night in May 2024
Response from GM on 4 May 2024
Thank you for staying with us.

10/10 Excellent

Annette

Travelled with family and small children
Liked: Staff & service
My room had a funky smell to it, but other than that I would say the cleanliness of the hotel was average
Stayed 1 night in Apr 2024
Response from GM on 29 Apr 2024
Thank you for staying with us!

4/10 Poor

Trisha

Disliked: Cleanliness, property conditions & facilities
Disappointed in cleaning
Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
We apologize for the inconvenience.

4/10 Poor

Bradley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Cleanliness was okay. Not hot tub, and you’re lucky if you get a slice of bread to make toast in the morning. No coffee or juice, the only thing to drink for the “breakfast” was a half used gallon of milk.. very displeased with the guest satisfaction here. Spend the few extra dollars to book a better room!
Stayed 1 night in Apr 2024
Response from GM on 26 Apr 2024
We apologize for the inconvenience.

10/10 Excellent

Suyog

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from GM on 17 Apr 2024
Thank you for staying with us!

6/10 Okay

Amanda

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very noisy and hardly anything available at Breakfast at 8am. Staff is hardly at the desk. And the manager is really young and not correctly thinking thru decisions. There needs to be quiet hours where housekeepers do not knock on doors of third shift workers. Eben though yes i have a do not disturb sign up they are still banging on my door and up and down the hall's. If you want breakfast you have to get there before they put it out at 7am because people take everything and they do not replenish the supplies. New upgrades to rooms are a little helpful. Overall not worth the money based off of multiple nights staying. Booked through Expedia and also booked through the hotel directly. Beware.
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
We apologize for the inconvenience caused to you. Thanks for staying with us.

8/10 Good

christopher, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a solid place to stay with a pool and workout room. Bed a little soft and some noise from highway. Fridge, microwave fine, breakfast weak.
Stayed 2 nights in Apr 2024
Response from GM on 12 Apr 2024
Thank you for staying with us!

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly staff asked for extra pill guy was not nice about asked how many beds we had requested later check on app and in person very rude
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Sorry for the inconvenience.

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were littered with cigarette butts and garbage.
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
Thank you for staying with us.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is excellent
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Thank you for staying with us

10/10 Excellent

RADHA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from GM on 4 Apr 2024
Thank you for staying with us.

6/10 Okay

John

Travelled with family
Liked: Amenities
Disliked: Staff & service
The breakfast was old and not stocked didn’t even have salt and rotten boiled eggs staff isn’t doing their jobs this is the third time it is like this
Stayed 1 night in Mar 2024
Response from GM on 29 Mar 2024
Thank you for staying with us.

4/10 Poor

Jody

Stayed 1 night in Mar 2024
Response from GM on 15 Apr 2024
We apologize for the inconvenience caused to you.

8/10 Good

Walter

Stayed 1 night in Mar 2024
Response from GM on 14 Apr 2024
Thank you for staying with us

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Thank you for staying with us.

6/10 Okay

gordon

Stayed 4 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

elia

Stayed 1 night in Dec 2023
Response from GM on 13 Mar 2024
Thank you for staying with us.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman at the desk was very helpful and kind. Room was very nice. Breakfast very limited, but they are going through renovation and that may cause them to be limited to what they can prepare right now. Can’t complain…the price through Expedia was amazing for a suite
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Thank you for staying with us.

10/10 Excellent

Anthony

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Extremely accommodating and polite staff and wonderful upgrades to the space!
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Thank you for staying with us.

10/10 Excellent

Davon

Stayed 1 night in Mar 2024
Response from GM on 30 Mar 2024
Thank you for staying with us.

6/10 Okay

Noah

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from GM on 9 Mar 2024
Thank you for staying with us.

10/10 Excellent

Blake

Liked: Staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for staying with us.

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you for staying with us!

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was clean and the location was great!
Stayed 2 nights in Feb 2024
Response from GM on 21 Feb 2024
Thank you for staying with us.

8/10 Good

Juliane

Someone was smoking somewhere near my room.
Stayed 2 nights in Feb 2024
Response from GM on 19 Feb 2024
Thank you for staying with us.

2/10 Terrible

Gina

Travelled with family
Management is terrible
Stayed 3 nights in Feb 2024
Response from GM on 17 Feb 2024
Sorry for the inconvience.

8/10 Good

Timothy

Stayed 5 nights in Feb 2024
Response from GM on 16 Feb 2024
We appreciate your business.

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 16 Feb 2024
We appologies for the inconvenience.

10/10 Excellent

stacie

Liked: Staff & service, amenities, property conditions & facilities
They were very helpful with my stay. They accommodated me in wvery way possible. Thank u
Stayed 6 nights in Feb 2024
Response from GM on 10 Feb 2024
Thank you for staying with us!

6/10 Okay

Messina

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Its clean, but dated. Beds are old. For the price and if only staying a night or two its not bad. However if the power goes out they dont have a generator so its pitch black.
Stayed 2 nights in Feb 2024
Response from GM on 9 Feb 2024
Thank you for staying with us.

2/10 Terrible

Loretta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People running and screaming half the night definitely won't be back there
Stayed 1 night in Feb 2024
Response from GM on 9 Feb 2024
We apologize for the inconvenience.

4/10 Poor

Dustin

Liked: Staff & service
Stayed 5 nights in Jan 2024
Response from GM on 8 Feb 2024
We apologize for the inconvenience

10/10 Excellent

Erasto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from GM on 7 Feb 2024
Thank you for staying with us.

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for a short trip to Grand Rapids.
Stayed 2 nights in Feb 2024
Response from GM on 5 Feb 2024
Thank you for staying with us.

2/10 Terrible

Eddie

Stayed 4 nights in Jan 2024
Response from GM on 2 Feb 2024
We apologize for the inconvenience.

8/10 Good

Scott

Stayed 1 night in Jan 2024
Response from Gm on 21 Mar 2024
Thank you for staying with us.

10/10 Excellent

Stephen

Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Thank you for staying with us.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean.
Stayed 2 nights in Jan 2024
Response from GM on 31 Jan 2024
Thank you for staying with us!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Front desk ladies super nice..
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Thank you for staying with us!

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff
Stayed 1 night in Jan 2024
Response from Janar - Front Desk Manager on 28 Jan 2024
Hello,Thank you for your feedback. It is greatly appreciated! Should you choose to book with us again in the future, we hope that we can make your stay as comfortable as possible.

6/10 Okay

Harmony

Travelled with family
Liked: Staff & service
Average Joe
This was an average stay. The desk was broken and they tried to make it look like it wasn’t. Our TV stopped working half way through the night. The breakfast was very limited.
Stayed 1 night in Jan 2024
Response from Janar - Front Desk Manager on 28 Jan 2024
Hello,Thank you for your feedback. It is greatly appreciated! Should you choose to book with us again in the future, we hope that we can make your stay as comfortable as possible.

10/10 Excellent

Ellie, Sault Ste. Marie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good stay
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Thank you for staying with us.

10/10 Excellent

Anisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 22 Jan 2024
Thank you for staying with us.

2/10 Terrible

Kelli, Elmira

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed in many different states, many different hotels. This was one we just wanted to be able to sleep at, maybe have my daughter use the pool… DONT STAY HERE IF YOU WANT TO SLEEP!! Hotel staff let the children run wild, staff (the assistant manager that checked me in was great) was terrible, my key cards would only work once. Got locked out each time I left the room. She said it was me putting them next to my phone which I made sure NOT to do as it’s not fun getting locked out. Stayed in room 202, third floor sounded like elephants jumping (I have kids too but not cool after 9)… the kids had the pool room soaked, no towels and the kids were unsupervised and had pool noodles spraying water everywhere…. Didn’t use pool, just tried to sleep. Won’t stay here again. Ever… if I didn’t have to stay for a clinic tomorrow I would be out of here!
Response from GM on 22 Jan 2024
I'm sorry to hear about your stay, this issue will be looked into.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked about everything with the one exception that there was no hot breakfast. no eggs, meat or potaroes.
Stayed 1 night in Jan 2024
Response from Conner Underwood on 19 Jan 2024
Thank you for staying with us!

2/10 Terrible

Cary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not plow their parking lot currently stuck
Stayed 1 night in Jan 2024
Response from GM on 17 Jan 2024
I'm sorry for the inconvenience.