We stay here for the pool, the slide and the hot tub, as we do a family Christmas with grandkids. Upon arrival, we were told that the hot tub was out of service, didn't know when it would be fixed. After getting to our room, we saw netting on the slide. When we inquired, we were told that the slide was non operating. We ask why we didn't know this, she said that Expedia should have told us. We believe you need to tell Expedia for them to tell us. Another family there for a birthday party went through their own website and were no informed. We got at least three stories as to why it was non operational.
There is heavy dust in doorways, by the door jambs. Poorly rigged door guides for the sliding bathroom doors, using pieces of tin and screws, sharp edges sticking out. Poor maintenance, poor customer care.