Grand Case Beach

Had an amazing stay

I really enjoyed my stay here at the Morgan. It's a very popular resort, so I understand the need for upgrading the rooms. My bathroom was very much in need of an upgrade. The mattress as well, could use a new one. The restaurant was so expensive, when in walking distance is great, tasty and price competitive. I had a coconut shrimp and lobster roll with no alcohol, sparkling water that came to 98 dollars. The Sandbar next door red snapper dinner with one drink was 38 dollars. The transportation crew were so nice and timely.

Included in our stay was a complimentary breakfast for 2, which was amazing! Fresh croissants and pain au chocolates with yogurt, juice, and coffee. The view from the room was breathtaking as well. The cleanliness in general was good, but there was obvious dust collecting in places like the mirrors. The ventilation also had visible dust in the air. The staff, while friendly, were difficult to work with. There is not someone there at all times, except for security at night. They give you phone numbers to call staff members after hours in the event of an emergency. Our air conditioning went out in the evening and it was almost unbearably warm. I placed more than 20 phone calls between all the numbers provided and couldn't reach anybody. I was eventually called back after 10pm and was told someone would be working on it. I was then contacted after 11pm saying they couldn't fix it, and they would be willing to move my whole family to another room for the night. As my children were already asleep, this wasn't a reasonable fix. This resort is also quite a distance from anything tourists go to the island to do, so a lot of time is spent driving each day. This could be good for those who are looking to be away from the hustle though. For most of the time we were there, our experience was acceptable. Unfortunately the gravity of the problems we experienced really left a bad taste in our mouth. The price was reasonable for what it is, but I don't intend to stay there again.