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Reviews of Leonardo Hotel Granada

4 out of 5
Leonardo Hotel Granada
Avenida de la Constitución 18, Granada, Granada

Reviews

7.8

Good

Rating 10 - Excellent. 217 out of 775 reviews" "
Rating 8 - Good. 327 out of 775 reviews" "
Rating 6 - Okay. 163 out of 775 reviews" "
Rating 4 - Poor. 47 out of 775 reviews" "
Rating 2 - Terrible. 21 out of 775 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property
Stayed 2 nights in Mar 2024
Response from Luis Novo on 9 Apr 2024
Dear Inés,Thank you for your feedback regarding your recent stay at Hotel Leonardo Granada.We're glad to hear that you found our property to be very clean. Maintaining a high standard of cleanliness is one of our top priorities, and it's rewarding to know that our efforts were appreciated.We hope to welcome you back for another pleasant stay in the future.Best regards,

6/10 Okay

Darius, Vilnius

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
.
Stayed 2 nights in Mar 2024
Response from Luis Novo on 4 Apr 2024
Muchas gracias Darius !!

6/10 Okay

ruben

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Too far from dining areas. Carpet was old and smell.
Stayed 1 night in Mar 2024
Response from Luis Novo on 20 Mar 2024
Estimado Rubén,Lamentamos mucho escuchar que tu experiencia en el Hotel Leonardo Granada no cumplió con tus expectativas. Apreciamos tus comentarios sobre la ubicación del hotel y el estado de la moqueta del pasillo.Es importante destacar que estamos ubicados en una zona cercana a numerosos restaurantes y al centro de la ciudad, y la catedral está a solo 10 minutos a pie. Lamentamos si no pudimos comunicar esto de manera efectiva durante tu estancia.En cuanto al estado de la moqueta, estamos trabajando activamente en cambiarla. A pesar de estar limpia, entendemos que su apariencia puede no ser la más deseable debido al desgaste. Tu opinión es muy valiosa para nosotros y nos ayuda a identificar áreas de mejora.Esperamos que, a pesar de estos inconvenientes, hayas podido disfrutar de tu estancia en Granada. Valoramos tus comentarios y estamos comprometidos en brindar una experiencia más satisfactoria en el futuro.Atentamente,

6/10 Okay

Jorge

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs maintenance
Stayed 1 night in Oct 2023
Response from Luis Novo on 23 Oct 2023
Dear Jorge,Thank you for taking the time to provide feedback on your recent stay at our hotel. We appreciate your honest assessment.We're sorry to hear that you found our hotel in need of maintenance. Please know that we are continuously working to improve and upgrade our facilities to provide a more comfortable and enjoyable experience for our guests. Your feedback is valuable in helping us identify areas that require attention.If you have any specific suggestions or details about areas that need improvement, please don't hesitate to share them with us. We take all comments seriously and use them to enhance our services.We hope to have the opportunity to welcome you back in the future and offer you a more satisfying stay. Your satisfaction is our priority.Thank you for choosing to stay with us, and we look forward to serving you better in your next visit.

8/10 Good

Nadia Jabine

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2023
Response from luis novo on 3 Oct 2023
Estimada Nadia,Agradecemos su valoración y comentarios sobre su estancia en nuestro hotel. Su opinión es importante para nosotros, ya que nos ayuda a mejorar nuestros servicios y la experiencia de nuestros huéspedes.Si tiene alguna sugerencia o comentario adicional que le gustaría compartir, no dude en hacérnoslo saber. Estamos aquí para atender sus necesidades y garantizar que tenga una estancia agradable en futuras visitas.Esperamos tener el placer de recibirle nuevamente en nuestro hotel en el futuro. Siempre estaremos a su disposición para brindarle el mejor servicio posible.Atentamente,

10/10 Excellent

Ridwaan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HOTEL LEONARDO GRANADA on 18 Sept 2023
Agradecemos sinceramente su valoración y sus comentarios sobre su estancia en nuestro hotel. Su opinión es invaluable para nosotros, ya que nos ayuda a mantener y mejorar nuestros estándares de servicio.Esperamos que haya tenido una experiencia satisfactoria y que considere alojarse con nosotros nuevamente en el futuro. Estaremos encantados de darle la bienvenida nuevamente y de servirle en su próxima visita.Gracias por su elección y por compartir sus impresiones.Atentamente,

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible!
The hotel is old, run down, not very clean and definitely NOT 4*. Big disappointment. There are many choices in Granada and I trusted the pictures and the rating in The site, but the real thing was terrible. Never again
Stayed 2 nights in Mar 2020
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios: Sentimos los problemas que nos detalla, trabajamos en arreglaros y mejorar su experiencia.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Definitely not a four star
Wifi was horrible, you need to reconnect every 5 minutes! Bed was rock hard and only sheets on it. Blanket in the cupboard was not very appealing, probably never been washed. Staff at reception give a bored service. Positive note, location was good. And it was quiet. Breakfast was decent. It’s rated a four star, maybe 20 years ago? No way is it that now!
Stayed 3 nights in Feb 2020
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios. Sentimos los problemas detectados en los que trabajamos para mejorar su experiencia.

8/10 Good

David

Liked: Cleanliness, room comfort
Reliable choice, that grows on you
The place grows on you. On arrival the look of the old brick building was a let down. The old rugs in the hallway of our floor and the old furniture had us puzzled as we read many great reviews. Butvad the days passed we really enjoyed the place. The room and bathroom are a decent and comfortable size. The bed was comfy, the pillows thin, but long, so I folded it over and slept great. We loved the view and returned each night to watch the amazing sunset from our 14th floor room (all rooms start at the 11th and run to 15). We liked that the big windows opened up for fresh air, we liked that it was quiet yet reasonably close to walk everywhere. We left town on a bus to Malaga and to get to the bus depot we caught the tram that's just a block away and stops right outside the bus station. So all in all it was a solid choice and we'd recommend.
Stayed 5 nights in Feb 2020
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020
Response from A. Cantos. on 30 Jan 2020
Muchas gracias

10/10 Excellent

susan, roquetas de mar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Only a few minutes walk to the old town. Parking on site 18 euros, which was worth it. All good.
Stayed 1 night in Jan 2020
Response from A. Cantos. on 30 Jan 2020
Thank you We hope to greet you again soon. A tender greeting

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. All attractions within walking distance. Room is clean and spacious. Great value for three people. Only complaint is that the WiFi in our room is very weak.
Stayed 1 night in Dec 2019
Response from A. Cantos. on 30 Jan 2020
Thank you so much See you again soon. Greetings

8/10 Good

Chun Yin

Stayed 2 nights in Dec 2019
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, comfortable rooms.
Stayed 2 nights in Dec 2019
Response from A. Cantos. on 30 Jan 2020
Thank you We hope to greet you again soon. A tender greeting

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from A. Cantos. on 30 Jan 2020
Muchas gracias por sus valoraciones. un saludo

10/10 Excellent

craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Great Views, Great Location
The hotel is in a great location for walking around all of the amazing sites in Granada. We had rooms on the 15th floor, which had a large balcony with great views over to the mountains. The room was spacious and the bed was very comfortable (and thats travelling with a very fussy/ light sleeper. Every area around the hotel was nicely decorated and the reception was very nice and Christmassy
Stayed 3 nights in Dec 2019
Response from A. Cantos. on 30 Jan 2020
Thank you so much See you again soon. Greetings

8/10 Good

A.Selamat, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and children friendly. The location is awesome and easy to catch the bus to the city. It was only the WIFI network needs improvement so all rooms are well covered and fully connected.
Stayed 2 nights in Dec 2019
Response from A. Cantos. on 30 Jan 2020
Thank you so much See you again soon. Greetings

8/10 Good

Mohamed Zaki

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2019
Response from A. Cantos. on 30 Jan 2020
Muchas gracias. Le esperamos pronto

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The view and just the decorations of the hotel and rooms were very nice. Plus, the staff - except the one who originally checked us in - was VERY helpful and a pleasure to work with.
Stayed 1 night in Nov 2019
Response from General Manager on 14 Nov 2019
Dear sir/Madame Thank you for choosing our establishment for your last stay in Granada, and for your positive assessment. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We will be satisfied to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards Antonio Cantos

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book this place again
Like it
Stayed 1 night in Nov 2019
Response from General Manager on 14 Nov 2019
Dear Sir/madame Thank you for choosing our establishment for your last stay in Granada, and for your positive assessment. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We will be satisfied to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards Antonio Cantos

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean hotel well located in main area of Granada. Great breakfast.
Stayed 1 night in Oct 2019
Response from Antonio Cantos on 6 Nov 2019
Dear Sir/Mdme. Thank you for choosing our establishment for your last stay in Granada, and for your positive assessment. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We will be satisfied to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards Antonio Cantos

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close public transportation, I had great views from my balcony, excellent WiFi service, very fast.
Stayed 1 night in Oct 2019
Response from Antonio Cantos on 6 Nov 2019
Dear Sir/Madame Thank you for choosing our establishment for your last stay in Granada, and for your positive assessment. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We will be satisfied to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards Antonio Cantos

10/10 Excellent

Kate, Florida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leonardo hotel was a great place for my friends and I to stay for a quick weekend in Granada. I would surely stay there again.
Stayed 2 nights in Nov 2019
Response from Antonio Cantos on 6 Nov 2019
Dear Kate Thank you for choosing our establishment for your last stay in Granada, and for your positive assessment. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We will be satisfied to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards Antonio Cantos

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019
Response from Antonio Cantos on 21 Nov 2019
Estimados Sres. Muchas gracias por haber escogido nuestro establecimiento para su última estancia en la ciudad, y por su positiva valoración. Es el mejor premio e incentivo que podemos recibir para continuar haciendo que la estancia de nuestros huéspedes sea una experiencia inolvidable. Estaremos encantados de darle nuevamente la bienvenida en su próxima visita. Saludos Antonio Cantos

8/10 Good

Allen

Liked: Cleanliness, staff & service
Great stay at Leonardo!
Nice hotel we requested a balcony as we would be celebrating our wedding anniversary. Our request was met thank you Leonardo. Good breakfast selection although breakfast could be hotter we found. Rooms clean and nice with great views of the city. Beds a little firm but ok. Very pleasant and helpful staff made our stay an enjoyable experience.
View of the city of Granada!
Stayed 4 nights in Oct 2019
Response from Antonio Cantos on 6 Nov 2019
Dear Allen Thank you for choosing our establishment for your last stay in Granada, and for your positive assessment. We are glad to know that you enjoyed your stay and we are very grateful to you for spending your time sharing your experience. We will be satisfied to welcome you in the future. Please, don't hesitate to contact us next time you visit the city. Best regards Antonio Cantos

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from A. Cantos. on 2 Nov 2019
Muchas gracias Esperamos poder volver a saludarle de nuevo pronto por esta su casa Un saludo afectuoso

10/10 Excellent

R

Stayed 1 night in Oct 2019
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel but has not reached 4 stars standard
Nice hotel with good location. Friendly and helpful staff at reception. Room size of triple room is reasonable and the view from balcony is nice. However the hotel prepares the things for 2 people only unless you request for more. A bit disapointed when we found drinking glasses in the room were not changed every day. Facial tissue was not replenished when used up.
Stayed 2 nights in Sep 2019
Response from A. Cantos., on 23 Oct 2019
Thank you very much for your comments and ratings. We work to always improve our services in order to offer you a better experience and your comments help us a lot. We look forward to greeting you again soon. Always grateful we write down your observations. Sincerely

8/10 Good

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good comfortable stay..
Stayed 2 nights in Sep 2019
Response from A. Cantos. on 23 Oct 2019
Thank you very much for your comments and ratings. We work to always improve our services in order to offer you a better experience and your comments help us a lot. We look forward to greeting you again soon. Always grateful we write down your observations. Sincerely

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were wonderful especially the young dark haired girl 🙏
Stayed 2 nights in Oct 2019
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios

8/10 Good

Mary, Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay at this hotel. Easy check in and friendly staff. They were helpful with the airport shuttle that came to pick us up very close to the hotel.
Stayed 2 nights in Oct 2019
Response from A. Cantos on 23 Oct 2019
Thank you very much for your comments and ratings. We look forward to greeting you again soon. Always grateful we write down your observations. Sincerely

4/10 Poor

Hicham

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from A. Cantos. on 23 Oct 2019
Muchas gracias

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Good location, helpful staff, great rooms.
Stayed 9 nights in Sep 2019
Response from A. Cantos. on 23 Oct 2019
Thank you very much for your comments and ratings. We look forward to greeting you again soon. Always grateful we write down your observations. Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good Hotel
Very big room. Very clean. Good location. Receptionist guy is rude.
Stayed 3 nights in Sep 2019
Response from A. Cantos. on 15 Sept 2019
We look forward to greeting you soon. Thank you very much, we write down your observations. A tender greeting

8/10 Good

Xianlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean room
Great location within walking distance to renfe train station and super markets along a nice, walk-able street. Room is clean and spacious. However as with many hotel rooms in Spain, some issues with sound proofing as well as the mattress (quite firm and box spring like compared to mattresses one may be used to from the U.S.).
Stayed 2 nights in Sep 2019
Response from A. Cantos. on 15 Sept 2019
We look forward to greeting you soon. Thank you very much, we write down your observations. Thanks again

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean & comfortable. Close to attractions/city center. No access to pool. Breakfast not included and is expensive.
Stayed 1 night in Jul 2019
Response from A. Cantos. on 6 Sept 2019
Thank you very much for your comments and ratings. We hope to greet you again soon Sincerely

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy access, kind staff, very clean, everything is good.
Stayed 1 night in Jul 2019
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Luis Novo on 13 Nov 2023
¡Gracias por tomarse el tiempo de dejarnos su valoración! Su opinión es invaluable para nosotros y nos ayuda a mejorar continuamente nuestros servicios

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent view of Sierra The plumbing was a bit smelly
Stayed 2 nights in Jun 2019
Response from A. Cantos. on 14 Jun 2019
Thank you very much for your evaluations We hope to see you again soon Warm greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from A. Cantos. on 14 Jun 2019
Thank you very much for your evaluations We hope to see you again soon Warm greetings

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from A. Cantos. on 14 Jun 2019
Thank you very much for your evaluations We hope to see you again soon Warm greetings

8/10 Good

Kam Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from A. Cantos. on 14 Jun 2019
Thank you very much for your evaluations We hope to see you again soon Warm greetings

10/10 Excellent

Janaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!!!
Lovely place, clean, great area, great service from fro t desk, and great breakfast.
Stayed 2 nights in May 2019
Response from A. Cantos. on 14 Jun 2019
Thank you very much for your evaluations We hope to see you again soon Warm greetings

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best price/quaiity: true four star hotel at affordable price. High floors allowing excellent view on Alhambra and many historical monuments. In the center of Granada: at walking distance from Plaza Isabel La Catolica, Plaza Nueva, etc... At 5 mn walk from Carrefour mini market where you can buy fresh fruits, cheese, bread, cookies and much more. Highly recommended.
Stayed 1 night in May 2019
Response from Antonio Cantos. on 14 Jun 2019
Thank you very much for your evaluations We hope to see you again soon for this and your home. Warm greetings

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Everything was spotless, the staff were very friendly and helpful. The Hotel was central to the city. The only one problem was the parking was a good 10 minute walk away and difficult to drive to in and out.
Stayed 1 night in May 2019
Response from A. Cantos. on 14 Jun 2019
Thank you for your comments. We note your observations for improvement We hope to see you again soon and find these improvements made, we work in that, to always offer a better service and experience. Warm greetings

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
The Bed was really hard and the pillows where really flat.
Stayed 1 night in May 2019
Response from Antonio Cantos. on 14 Jun 2019
Thank you very much for your evaluations We write down your observations to improve, we work on them. We hope to see you again soon Warm greetings

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location nice clean hotel. They can add a shuttle to downtown, airport and train/bus stations.
Stayed 1 night in May 2019
Response from Antonio Cantos. on 14 Jun 2019
Thank you very much for your evaluations We hope to see you again soon Warm greetings

6/10 Okay

Verified traveller

Travelled with family
Hotel is a little bit old. As the price is not high, it is ok provided that you only sleep for one night
Stayed 2 nights in Apr 2019
Response from Antonio Cantos. on 14 Jun 2019
Thank you for your comments. We note your observations for improvement We hope to see you again soon and find these improvements made, we work in that, to always offer a better service and experience. Warm greetings

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking eur18.00 was excessive. Too far away from downtown and restaurants.
Stayed 1 night in Apr 2019
Response from A. Cantos. on 3 May 2019
We feel that the price of our parking has seemed expensive, even though this is the cheapest of those around us including public, keep in mind that we are in the center of the city. We hope this is not an impediment to be able to greet you again soon for this your home A tender greeting.

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from A. Cantos. on 3 May 2019
Muchas gracias por sus valoraciones Le esperamos pronto