Gouffre d'Esparros

Location, clean rooms

Room was clean. Location is perfect. Hotel staff were extremely helpful and friendly. Testarurant was great. Only tow complaints: our coffee cups were not cleaned by housekeeping and the during check-in that kept insisting that my children have some sort of photo id for the city tax. We are currently residing in nearby Toulouse where we had left their passports in the B&B safe. The woman at the front desk couldn't seem to believe this and was kind of rude about it. We travel all over France and England for months out of the year every year. We have never had this issue. Is it a new thing? If so, they should make it clear on the reservation that every person staying at the hotel will need a photo id or send an email - anything other than stressing out late-night travelers who only want to go to bed.

We stayed in the family room which is on the attic. Personally enjoyed it as we felt like Paddington just below the roof and you can see the beams and slopes of the roof in the room. Staff were helpful and speaks English. Thank you for your service and making our stay enjoyable!