The hotel its lovely and the room was beautiful and comfortable. But the welcome, the ambiance and the attitude of the staff was not as warm or attentive as I expect of a supposed 5 star property. It wasn't bad, just not worthy of a 5 star rating. The atmosphere was extremely cold. The food in the restaurant was excellent, but again the atmosphere was odd. Firstly, the dining room is underground, which lends it a little creepiness through it is well appointed. Secondly, on the two occasions that I dined there, I was only one of two guests in the entire restaurant. This reflected perfectly the feeling of being alone in the hotel even though reception informed me that the hotel was fully booked. The bartender in the bar - also almost completely empty for all of the 6 days of my stay - told me that a lot of people book rooms and never show up. More weirdness. Not recommended.