Desk, free cots/infant beds, rollaway beds, free WiFi

Reviews of Days Inn by Wyndham Goose Creek

2 out of 5
Days Inn by Wyndham Goose Creek
1430 Redbank Rd, Off I-26, Exit 205B, Goose Creek, SC

Reviews

6.6
Rating 10 - Excellent. 210 out of 1000 reviews" "
Rating 8 - Good. 271 out of 1000 reviews" "
Rating 6 - Okay. 222 out of 1000 reviews" "
Rating 4 - Poor. 144 out of 1000 reviews" "
Rating 2 - Terrible. 153 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Mia

Stayed 1 night in May 2024
Response from Hotel Manager. on 23 May 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. We regret if we let you down in any way. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

2/10 Terrible

Kristine

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
An hour before check out the cleaning lady walked into our room to see if we checked out yet then sat on the stairs waiting for us to leaving being pushy. 6am had banging on our door from another hotel guest then proceeded to bang for another 5-10 minutes on the room next door. Lock on door of hotel was broke and we couldn’t locked it
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 6 May 2024
Dear Kristine,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. You can be sure that we're always working to be the highest-rated hotel in the area. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

6/10 Okay

Phil

Travelled with family, Travelled with pets
The hotel itself was ok but the area around it did not seem very good
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 29 Apr 2024
Dear Guest,Thank you for the review. It's nice to see that you found a generally good experience. We regret any inconvenience you may cause. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

Edgar

Disliked: Cleanliness
No bathroom soap. Dead big in shower. TV worked intermittently. Overall not up to par with other Wyndham’s I have stayed at.
Stayed 1 night in Apr 2024
Response from Hotel Manager. on 26 Apr 2024
Dear Guest,Thank you for writing the review. I apologize that an unexpected problem caused some major issues for us. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excellent

Oyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hotel Manager. on 15 Apr 2024
Dear Guest,Thank you for the feedback. I’m very glad that our hotel impressed you in so many ways. We take great pride in it and believe that is what sets us apart from other hotels. We hope to see you again soon.Sincerely,Hotel Manager.

10/10 Excellent

Aviral

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, close to airport , only thing is they didnt have basic items like toothpaste available.carry your own.
Stayed 1 night in Mar 2024
Response from Hotel Manager. on 30 Mar 2024
Dear Guest,Thank you for the review. We are absolutely delighted to hear that you had a nice stay and found our rooms to be clean and our location to be convenient. Your positive feedback encourages us to continue delivering exceptional experiences to our valued guests. We hope to have the pleasure of welcoming you back in the future.Sincerely, Hotel Manager.

4/10 Poor

Lawrence

Liked: Cleanliness
Disliked: Staff & service
Staff
Stayed 2 nights in Mar 2024
Response from Hotel Manager. on 25 Mar 2024
Dear Guest,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.

2/10 Terrible

Amy

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 4 Mar 2024
Dear Amy,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Danielle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Took the pets to visit son who is at the Naval Base - excellent location to get to the base. Lots of pets staying in the back building, so we fit right in. Great value - while this wasn't a luxury hotel, it was a clean, quiet place to sleep, which is what we were looking for. Staff was neither friendly, nor unfriendly- ever-present, but didnt talk much. Would definitely stay here again.
Response from Hotel Manager. on 27 Feb 2024
Dear Guest,Thank you for choosing our hotel for your stay. We're gratified to learn that you found friendly staff service, a clean room, and a good location. We take a lot of pride in treating guests like we would all love to be treated ourselves. We look forward to serving you the next time you’re through our area.Sincerely,Hotel Manager.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Hotel Manager. on 8 Feb 2024
Dear Guest,Thank you for the review. I’m glad we could provide great service and amenities during your stay. We take pride in providing the best possible guest experience, and I hope you can take advantage of more of what we offer when you stay with us next time. Sincerely,Hotel Manager.

8/10 Good

Jacob

Travelled with family
Liked: Cleanliness, staff & service
They have made lots of improvements to the property. Staff was friendly. The surrounding had major construction going on which made it difficult to get around.
Stayed 5 nights in Feb 2024
Response from Hotel Manager. on 7 Feb 2024
Dear Guest,Thank you for the review. We're delighted to hear that you had a positive experience with our friendly staff, clean rooms, and nice location. Our goal and aim is to make your next visit with us overwhelmingly positive. I hope you will have the opportunity to stay with us again very soon.Sincerely,Hotel Manager.

6/10 Okay

DEBORAH

Travelled with family
Disliked: Cleanliness
We liked that it was close to our son who is at NNPTC, the room had a microwave & refrigerator and the beds were comfortable. We didn't like that the bathroom was in need of repair and the floor was dirty with hair, pubic hair, urine around the toilet. The sink wouldn't drain. The towels were the cheapest quality (thin & rough).
Stayed 4 nights in Jan 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Guest,Thanks for investing time in writing this review. we are thrilled that you found the room and amenities to your liking, resulting in an overall positive experience. We apologize that we let you down due to cleanliness concerns. We’re always working to make the guest experience better than ever before. Nothing is more important to us than a pleasant guest experience. I hope you will try us again soon and see that we’re always changing and improving to serve guests better. Sincerely,Hotel Manager.

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was kind and patient, as I demagnetized the room key 3 different times and they had to rekey it for me.
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 29 Jan 2024
Dear Jerri,Thank you for the review. We're delighted to hear that our front staff provided kind and patient assistance to you during your stay. Guests who choose our hotel are mostly happy and satisfied. We are committed to being the best hotel in the area. We're committed wholeheartedly to exceeding your expectations next time. I hope that you will give us another chance to serve you.Sincerely,Hotel Manager.

6/10 Okay

Charleshia

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 15 Jan 2024
Dear Charleshia,Thank you for your feedback. I am pleased that you found a generally nice experience. We regret if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will stay with us again.Sincerely,Hotel Manager.

6/10 Okay

Laurie, Burlington

Travelled with partner
Disliked: Staff & service, amenities
Breakfast was basically non existent. Just coffee, juice, toast and cereal. There was alot of construction around motel
Stayed 2 nights in Jan 2024
Response from Hotel Manager. on 11 Jan 2024
Dear Laurie,Thank you for the comments. We hope that you had an overall good experience. However, we apologize for any inconvenience you experienced regarding the breakfast options. We will use your comments as we change and improve. We guarantee that your next visit will be awesome. I hope that we can serve you again in the future.Sincerely,Hotel Manager.

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 11 Jan 2024
Dear Michael,Thank you for your feedback. We are glad that you had a great experience with us. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again very soon.Sincerely,Hotel Manager.

2/10 Terrible

Reinaldo, Elizabeth

Disliked: Cleanliness, staff & service, amenities
N good
Stayed 3 nights in Dec 2023
Response from Hotel Manager. on 31 Jan 2024
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

4/10 Poor

Herman

Travelled with family
Front desk person on arrival was not friendly. We went to our room(s) and one smelled weird, not sure what the smell was. The toilet had a loud whistling Lise after flushing. We discovered we no hair dryer, called front desk asked for a dryer. The staff member came into our room with the attitude that he did not believe us , left and said he would get one later. Next morning we asked again and were told “later” - never heard from them again. The website said breakfast to go available, the desk clerk never mentioned anything about coffee or breakfast. Overall, it was it was not a good experience - the area did not feel safe.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 29 Dec 2023
Dear Guest,Thank you for the time you have invested in writing this review. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

2/10 Terrible

Marcela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly awful experience with the person at the counter at the moment I checked in. Had the noisiest room assigned which was impossible to rest in. Not the most well kept place either. Paint and new carpet can’t hide years of neglect.
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 28 Dec 2023
Dear Marcela,Thank you for writing the review. I’m very sorry that you were not completely satisfied with your stay here. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and room was nice and clean.
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 26 Dec 2023
Dear Guest,Thank you for the great comments. I'm glad to hear that you found our staff to be very friendly and that the room was nice and clean. We strive to provide excellent service and a comfortable environment for our guests. Your repeat stay would be a pleasure and an honor.Sincerely, Hotel Manager.

4/10 Poor

Serenity

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 23 Dec 2023
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

6/10 Okay

Lorena

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom shower was filthy. Saw and had to kill a small roach The receptionist was very friendly
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 23 Dec 2023
Dear Lorena,Thank you for the comments. It's great to see that you found friendly staff service. But we apologize that we let you down due to cleanliness concerns. You can be sure that we're always working to be the highest-rated hotel in the area. We guarantee that you'll like your next experience. We request that you give us one more opportunity to be of service to you.Sincerely,Hotel Manager.

8/10 Good

Nicole

Stayed 2 nights in Dec 2023
Response from Hotel Manager. on 26 Dec 2023
Dear Nicole,Thank you for the review. I’m glad you had such a nice experience with us. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

2/10 Terrible

Andrea

Travelled with family
Disliked: Staff & service, property conditions & facilities
Room stunk like cigarettes & my husband spotted a roach in the first 2 minutes we were there. The front desk guy didn’t even look surprised. Just issued us a credit & we left. Found a room at Best Western and it was great! Highly recommend. Do not stay at this place!
Stayed 1 night in Dec 2023
Response from Hotel Manager. on 23 Dec 2023
Dear Andrea,Thank you for writing the review. We apologize for the unpleasant experience you had during your stay. We're always working to ensure that our hotel meets the highest standards and is the nicest hotel in the area. We will take your feedback into consideration to improve our services. Please give us an opportunity to serve you.Sincerely,Hotel Manager.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Suggest better towels.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 11 Dec 2023
Dear Guest,Thank you so much for your kind words. I’m so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I’m extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By the state of this when people are nice and it's a good motel
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Guest,Thank you for the review. We're delighted to hear that you found our staff service to be nice and that you had a good stay with us. We strive to provide excellent service and ensure our guests have a pleasant experience. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager.

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Stay was good,cwe just need a place for one night and they are reasonable priced
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 6 Dec 2023
Dear Guest,Thank you for commenting. We're glad to hear that you had a good experience and found the place to be reasonably priced for a one-night stay. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. I hope we will have the pleasure of serving you again very soon.Sincerely, Hotel Manager.

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water, spider webs, mouse droppings…impossible to get linens…staff not helpful
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 1 Dec 2023
Dear Guest,Thanks for your comments. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely, Hotel Manager.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv didnt work asked to fix it said he would call service man but never seen no one
Stayed 5 nights in Nov 2023
Response from Hotel Manager. on 29 Nov 2023
Dear Guest,Thank you for the review. We apologize for any inconvenience you had. But, we are pleased that you had an overall good experience. Every day we take committed actions to ensure that we are the best hotel in the area. Our assurance to you is this: Staying with us again will give you a great experience. Please give us the opportunity to serve you again.Sincerely,Hotel Manager.

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Manager. on 17 Nov 2023
Dear Guest,Thank you for the review. We are happy to hear that you enjoyed your stay. We take genuine pride in providing an experience that meets the needs of many kinds of travelers. We look forward to seeing you again soon.Sincerely,Hotel Manager.

4/10 Poor

Latasha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager. on 14 Nov 2023
Dear Guest,Thank you for the review. Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

2/10 Terrible

Shellianna

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I saw Wyndham and trusted. Bad move on my part. Good move on my part- we checked out within 5 minutes of check in! The property was not well lit. Several people hanging out in the parking lot. Several appeared to be high.... the clerk had me sign paperwork that had a 10 minute full refund clause, one I had never seen. I kinda chuckled and questioned it. I was advised that it was added after people only rented used the room for 1-2 hours, then wanted a full refund. Ummmm, okay. Went to the room. Instant smell of musty mold and stale cigarette smoke. I have asthma. Looked around, there were stains on the bed spread in a variety of colors, floor was dirty (small pieces of trash.) No thanks. I am out. The receptionist seemed suprised we requested a refund... which I have yet to recieve (4 days later) smoke. I have asthma.
Stayed 3 nights in Nov 2023
Response from Hotel Manager. on 13 Nov 2023
Dear Shellianna,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not what I expected out of a Days Inn
The stay was uneventful but the room smelled wet and musty, toilet seat was loose and water pressure was non-existent in the shower. Exterior of building smelled of marijuana and could use a thorough cleaning. Otherwise, was quiet and ok to sleep but would not recommend.
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 1 Nov 2023
Dear John,Thank you for providing the review. I am pleased that you found a generally nice experience. We do greatly apologize for your stay not being up to your satisfaction. We’re involved in a continuous improvement process aimed at making this hotel better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I hope you will try us again in the future.Sincerely,Hotel Manager.

6/10 Okay

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 1 Nov 2023
Dear Roberto,Thank you for the review. I am sorry for the negative experience you had due to the cleanliness issue. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I really hope that you will give us another try.Sincerely,Hotel Manager.

4/10 Poor

Reiner

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Days inn
Electrical outlets and lights did not work. Hole in the bathroom door. No remote. Not very clean either.
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 25 Oct 2023
Dear Guest,Thank you for your stay. I apologize for the inconvenience you experienced due to a maintenance issue. We’re always working to make the guest experience better than ever before. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. Sincerely,Hotel Manager.

2/10 Terrible

Nicole

Stayed 2 nights in Oct 2023
Response from Hotel Manager. on 23 Oct 2023
Dear Nicole,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

6/10 Okay

Jodie

Disliked: Property conditions & facilities
not happy
The man that checked us in had been smoking weed. Not a very good experience at check in. Then we got to our room and they didn't have a door on the bathroom. The remote for the tv didn't work. I went down to the front desk 3 times just to get a remote that worked. Very frustrating.
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 17 Oct 2023
Dear Guest,We are truly sorry to hear about the inconvenience you experienced during your recent visit. This is certainly not the level of service we strive to provide to our valued guests. You can be sure that we’re changing and improving the hotel all the time to better satisfy guests. Nothing is more important than a great guest experience. I hope you’ll give us another try in the future. Sincerely, Hotel Manager.

8/10 Good

Ripley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Manager. on 14 Oct 2023
Dear Guest,Thank you for the review. I’m glad we could provide a nice room and great service. We take real pride in this hotel and in meeting the needs of a variety of guests. I hope you have the opportunity to do just that very soon.Sincerely,Hotel Manager.

2/10 Terrible

Sean

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a reservation and drove 8 hours after work to arrive at 1am to no room, reservation was cancelled without any notice, and the hotel was completely booked so I spent the next hour and 45 minutes driving around town for a room, which ended up being in a bad part of town. Very unprofessional
Stayed 2 nights in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Sean,Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims, as we have never come across such incidence in past. This is something we take very seriously and if necessary we will take immediate action. Sincerely,Hotel Manager

8/10 Good

Shamona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price great pkace
Stayed 1 night in Sep 2023
Response from Hotel manager on 24 Sept 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Robin V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine, but shows its age .. The rooms were clean and everything worked .. The breakfast was basic .. nothing fancy The property is located on a busy thoroughfare .. Local construction make entrances and exits a challenge
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 20 Sept 2023
Dear Robin,Thank you for your recent stay at our hotel. Your comments are very important in helping us improve our services and facilities. We look forward to welcoming you back soon.Sincerely,Hotel Manager

8/10 Good

Gail, Algodones

Stayed 2 nights in Sep 2023
Response from Hotel manager on 8 Oct 2023
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 11 Sept 2023
Dear Jose,Thank you for your feedback. We greatly appreciate your comments regarding our service. We aim to give every customer a positive experience, and we're glad that you enjoyed your stay. We hope you'll visit us again soon.Sincerely,Hotel Manager

6/10 Okay

DIANAND

Business traveller
Liked: Cleanliness, staff & service
Staff was friendly
Stayed 4 nights in Sep 2023
Response from Hotel Manager on 9 Sept 2023
Dear DIANAND, Thank you for staying at our hotel. I am happy to hear that you enjoyed our hospitality and compliment the trustworthiness. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we provide. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The room is very large and comfortable. Plenty of room for our pets.
Stayed 1 night in Aug 2023
Response from Hotel Manager on 31 Aug 2023
Dear Susan,Thank you for sharing your feedback! We're pleased to hear that you found the room spacious and comfortable. Providing a comfortable and relaxing environment is important to us, and we're glad you enjoyed your stay. We look forward to the opportunity to welcome you back for another comfortable stay in the future!Sincerely,Hotel Manager

4/10 Poor

Charles

Disliked: Cleanliness, amenities, property conditions & facilities
The smell of the room was very musty. It could be the high humidity during this time of year.
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 31 Aug 2023
Dear Charles,Thanks for letting us know about the housekeeping concerns with your room. Please accept our apology, and we will be checking with our staff to see where we went wrong as we want our guests to have an excellent experience. Hope to welcome you again soon.Sincerely,Hotel Manager

6/10 Okay

Terrie

Travelled with pets
Cable Tv channel in and out
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 29 Aug 2023
Dear Terrie,We apologize for any inconvenience you experienced with the cable TV channels during your stay. Your feedback is valuable, and we will address this issue promptly to ensure a seamless and enjoyable entertainment experience for all our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to make your next stay much more enjoyable.Sincerely,Hotel Manager

2/10 Terrible

Henry

Stayed 1 night in Aug 2023
Response from Hotel Manager on 16 Sept 2023
Dear Henry,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

6/10 Okay

Roberto

Travelled with partner
Disliked: Amenities
Fron desck good people
Stayed 2 nights in Aug 2023
Response from Hotel manager on 27 Aug 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Donald, Waxhaw

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs alot of work there is a 50 cash deposit and a card on file nothing in the room i saw was worth 50 dollars huge space 2 hang cloth no hangers checked in we had 2 towels and one wash cloth a phone that looked like it had been beaten all 2 hell that did not work had 2 call the front desk via my cellphone shower rod was hanging from the wall on both ends a lamp that didn't work on the desk and someone had left there underwear between the fridge and the tv stand I'm sure they can do better no excuses if your paying some one 2 do mantiance amd clean the property your being shafted and really needs better supervision and quite abit of work
Stayed 2 nights in Aug 2023
Response from Hotel Manager. on 24 Aug 2023
Dear Donald,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager