Search Hotels Near Golden East Crossing Mall, Rocky Mount

"Clean room, nice staff, easy check in"

"Breakfast was good, air conditioner/heat good. The bathroom door in our room would not close. The door seemed to be about 2 inches larger than the door frame"

"The front desk clerk was disorganized when I checked in. What normally takes only a few seconds to find my reservation and then complete the room assignment took about 5 minutes. When I tried my newly issued key card, it did not work. I had to return (from the 4th floor, with only one elevator working) to have my key card correctly activated. Approximately 30 minutes later a man entered our door. He also had been assigned to the same room as we were! He returned to the desk to get a correct room assignment. Later I left the room, and the key card again did not work when I tried to reenter the room. Again I had to return to the front desk to have the card activated! The night manager was there and quickly reactivated the card. She was very pleasant and apologetic. Afterwards she came by the room to check on us. As noted earlier, one of the two elevators was out service the entire stay. Otherwise the stay went well, the staff was very pleasant, and the breakfast buffet was fresh and tasty."

"Hotel needs a remodel. Staff very friendly."

"AD1 properties, y'all need to spend some MONEY! Staff was MORE than helpful, but the rooms, these definitely need upgrades. Warm cookies won't cut it anymore. After a 12 hour drive, my husband and I just wanted to decompress, shower and sleep. The small refrigerator was leaking so the carpet was completely wet. Had requested a King bed, which this was but transferred to a double. No complaints there, but the ac was blowing heat at 86 degrees on a HOT, N. Carolina night. Ugh...maintenance came rather quickly, but it took a few minutes to remedy the issue, so essentially another hour of changing rooms and waiting. While Hilton is just the "brand", I expect better from property management. This would deter me from using a DoubleTree again. Thank you to the front desk lady who compensated us with breakfast and to the maintenance man for his patience with us and worked until we were comfortable. You're absolute KEEPERS!"

"Wonderful restaurant and many breweries with easy walking. Beautiful river trail, filled with the laughter of families swimming and picnicking. a unique and delightful experience !"

"Do not book this hotel.(motel) Requested smoke free- it was not. Cigarette hole in sheet. MJ smoke in the air from outside or adjoining room. Thin walls so heard all conversation qqq"

"We had an exceptional experience. The pool area stood out as a particular highlight, notable for its cleanliness, excellent maintenance, and ability to keep our children engaged for extended periods. The teamwork exhibited by Eric Brown and the staff was invaluable, as they consistently exceeded expectations to ensure our needs were met, and our room provided ample space for our luggage without any sense of clutter. We highly recommend this establishment to families."

"Very nice hotel, still smells new "