Outdoor pool, pool loungers

Reviews of Surfers Beach Resort 2

3.5 out of 5
Surfers Beach Resort 2
193-197 Surf Parade, Surfers Paradise, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 70 reviews" "
Rating 8 - Good. 28 out of 70 reviews" "
Rating 6 - Okay. 6 out of 70 reviews" "
Rating 4 - Poor. 3 out of 70 reviews" "
Rating 2 - Terrible. 1 out of 70 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2020
Response from Elaine on 1 Feb 2020
Thanks for the fabulous review.

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019
Response from Elaine on 20 Nov 2019
Thank you so much

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay!
Wonderful place to stay!!! Staff are really helpful and lovely place! Thanks staff warm welcome and support!
Stayed 8 nights in Jul 2019
Response from Elaine on 14 Aug 2019
Hi Ng Fabulous to read your wonderful review. Thank you so much. Glad you and your boys enjoyed your stay and enjoyed our beautiful winter weather. Hope we see you again. Regards Cam and Elaine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Elaine on 24 Jul 2019
Thanks so much, glad you enjoyed your stay. Regards Cam and Elaine

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Very comfortable apart, easy access to beach and public transport. Manager very welcoming.
Stayed 7 nights in Jul 2019
Response from Elaine on 12 Jul 2019
Hi Philip Fantastic to read your review. We loved having you stay with us. Hope to see you again soon. Regards Cam and Elaine

6/10 Okay

Verified traveller

Stayed 6 nights in Jun 2019
Response from Elaine on 26 Jun 2019
Thanks for taking the time to leave a review. A little disappointed you thought it was okay considering our low rates at the moment. A little hard to respond when review is left anonymously. Regards Cam and Elaine

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to beach, pub, club. 900m walk to shopping centres.
Stayed 8 nights in Jun 2019
Response from Elaine on 26 Jun 2019
Thanks so much for your fabulous review. Glad you enjoyed your stay. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great unit friendly staff
Great little unit. Fantastic welcome.
Stayed 3 nights in May 2019
Response from Elaine on 19 May 2019
Thanks for the fabulous review. Glad you enjoyed your stay. Regards Cam and Elaine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Elaine on 3 Apr 2019
Thank you so much we are glad you enjoyed your stay.

10/10 Excellent

Chrissie, christchurch. NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Close to beach transport and shopping. Great staff so helpful will all Rooms clean and fresh Can’t wait to go back for another stay
Stayed 10 nights in Sep 2018
Response from Elaine on 19 Sept 2018
Hi Chrissie It made our day to read your fabulous feedback. Glad you enjoyed your stay. We loved having you here. Hope we see you again soon. Regards Cam and Elaine

10/10 Excellent

Leroy, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, clean hotel, 5 min away from the beach, lovely
Stayed 3 nights in Aug 2018
Response from Elaine on 29 Aug 2018
Hi Leroy It was a pleasure having you here. Thank you for the fantastic review. Hope we see you again. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Situated on a quiet street, short walk to the tram and beach. Property managers were great with communication and helpful. Unit was tidy and clean has everything you need. The apartment did smell of smoke as you walk in but once the doors were open it was fine. Would stay here again.
Stayed 2 nights in Apr 2018
Response from Elaine on 15 Apr 2018
Hi Thank you so much for your fabulous review we really appreciate it. Glad you enjoyed your stay. Not sure why the apartment smelt of smoke as we leave all the windows open to let the fresh air in while cleaning, unless it was guests smoking on a nearby balcony? Hope to see you again. Regards Cam and Elaine

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Great location, great room with everything you need for a short or longer stay in Brisbane very close to everything in the centre of the city but still away from the noise and traffic, right across from a couple of beautiful parks and only 5min from the Central train station
Stayed 3 nights in Mar 2018
Response from Elaine on 16 Mar 2018
Hi William Thank you so much for taking the time to leave us a fabulous review. We love the location here also. Hope to see you again. Regards Cam and Elaine

10/10 Excellent

Rose, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jus right!
This self contained apartment was perfect for what we needed. Staff were so accommodating and a genuinely nice couple. It is not situated in the heart of Surfers Paradise, it is closer to Broadbeach (but that is what I wanted, as I don’t like to be where all the hustle and bustle is). It was a 3 minute walk to the beach with flags which was an added bonus. I was able to walk along the beach to both Broadbeach Oasis and/or Surfers Paradise main strip. I would definitely stay here again.
Stayed 5 nights in Jan 2018
Response from Elaine on 22 Jan 2018
Hi Rose So nice to read your great review. We loved having you here. Hope we see you again. Regards Cam and Elaine

10/10 Excellent

Geraldine, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short break away
Had a short break away in Surfers and stayed at Surfers Beach Resort 2. Lovely little apartment with everything you need as well as being in a handy location. The bus stops right outside the apartment, and the G is one road over so access to all areas is very easy. A great stay.
Stayed 4 nights in Oct 2017
Response from Elaine on 3 Nov 2017
Hi Geraldine So glad you enjoyed your stay. Thanks for the lovely feedback. Hope to see you again next time. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good flat for a relaxation beach time
Very comfortable flat with everything you need during your stay. Short walk to the beach.
Stayed 6 nights in May 2017
Response from Elaine on 17 Sept 2017
Thank you so much for the great feedback. We love our location. Hope to see you again. Regards Cam and Elaine

8/10 Good

MS TRACEY U KING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place
Handy location good clean place is way to find secure carpark
Stayed 4 nights in Jul 2017
Response from Elaine on 13 Aug 2017
Hi Tracey Thank you so much for your wonderful review. We love the location also and guests love the free secure car parking as well. Hope to see you again. Regards Cam and Elaine

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with unfriendly staff.
Stayed 7 nights in Jun 2017
Response from Elaine on 5 Aug 2017
Both Cam and myself are at a loss as to who left this review as you have left it anonymously. We are sorry you felt like this and have no idea why. If you could have let us know while you were here we could have addressed the matter straight away. We always strive to make our guests stay a pleasure. Regards Cam and Elaine

8/10 Good

Roslyn, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great position most enjoyable stay
we only stayed 3 nights but its location meant we did lots in the time we were there
Stayed 3 nights in Jul 2017
Response from Elaine on 29 Jul 2017
Hi Roslin Thank you for the lovely review glad you enjoyed your stay. Sorry about the shower head we will attend to this as we were unaware. Hope to see you again. Regards Cam and Elaine

10/10 Excellent

Willow, malaysia

Liked: Cleanliness, staff & service, room comfort
Nice apartment hotel close to beach
Enjoyed the stay. Clean, spacious ang honey. Very helpful managers. Only problem was with the internet
Stayed 7 nights in Jun 2017
Response from Elaine on 9 Jul 2017
Hi Willow Thank you so much for your fabulous review. Not sure what your problem was with the internet as we are not aware of any. Next time please let us know while you are here. Hope to see you again. Regards Cam and Elaine

8/10 Good

Mr Michael

Liked: Staff & service, property conditions & facilities, room comfort
Great location and value for money
Super location and value for money! Smokey smell in hallways and room, but otherwise we had a great stay!
Stayed 4 nights in Jun 2017
Response from Elaine on 30 Jun 2017
Hi Michael Thanks so much for your review. We love the location here as well. Sorry about the smoke smell in the hallway, unfortunately guests (should be) smoking on their balcony which then sometimes blows into the hallways and other apartments. Hope we see you again. Regards Cam and Elaine

10/10 Excellent

Beti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location,clean & comfy
Owners were awesome and apartment was newly refurbished. Will definitely stay here again as location is very central.
Stayed 4 nights in Jun 2017
Response from Elaine on 30 Jun 2017
Hi Beti Thank you so much for your fabulous review. It was lovely having you stay with us, hope we see you again soon. Regards Cam and Elaine

10/10 Excellent

Jayden , Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to everything
Staff were nice, helpful people. Room had everything you needed. Would stay again
Stayed 6 nights in May 2017
Response from Elaine on 7 Jun 2017
HI Jayden Thank you so much for your terrific score and review. Hope to see you again next time. Regards Cam and Elaine

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel to stay
Excellent hotel to stay. Very friendly and helpfull. Nothing was a problem. Is our choice of hotel to stay now. Thanks for the best stay we have ever had. Close to everything. Great furnishings.
Response from Elaine on 2 May 2017
Hi William Cam and I are so appreciative of your review, you made our day. It was so nice to have you both stay with us and we hope the new car is going well. Hope to see you again next time. Regards Cam and Elaine.

10/10 Excellent

Jardine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very clean rooms, on-site managers were very helpful and friendly. Great price. Highly recommended.
Response from Elaine on 18 Mar 2017
Hi Jardine Thank you so much for your fabulous feedback it helps our business so much. We do try very hard to please all of our guests. Hope we see you again. Regards Cam and Elaine

8/10 Good

pan pac games, G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would come back again
Nice place to stay will come back next Master Pan Pac Games
Response from Elaine on 16 Nov 2016
Thank you for your feedback, was lovely having you here, yes we will see you again next year. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
nice California feel complex
Response from Elaine on 16 Nov 2016
Thanks for taking the time to give us feedback, yes we love it here. Sorry about the smokers on the balcony, yes they annoy us to. Just unfortunate we cannot do anything about it for now. Hope to see you again. Regards Cam and Elaine

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort
Great location, quite street
Great location and staff very friendly. Good grocery store (Spar) just down the street. plenty of eateries 1 block away
Response from General Manager on 2 Nov 2016
Thank you so much for taking the time to leave us feedback. Glad you enjoyed your stay and yes the Spar grocery store is great and very popular. We hope to see you again. Regards Cam and Elaine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff. Convenient location.
Nice clean premises. Staff very helpful and friendly. Convenient location with bus stop right outside and tram stop just around the corner. Walking distance to town and the beachfront, all flat walking too. We would recommend this apartment to anyone.
Response from Elaine on 17 Sept 2016
It was so nice having you both stay with us and thank you so much for your fabulous feedback as you know it helps our business. We hope you come back again. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Response from General Manager on 13 Sept 2016
Thanks so much for taking the time to leave us feedback. Glad you enjoyed your stay. Regards Cam and Elaine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a great location
Really enjoyed our stay, friendly staff, didn't have any noise problems from guests or locals, and is easily accessible to the tram and beach. Bus to the theme parks is at the door too. Really enjoyed our stay, and would definitely return there again.
Response from Elaine on 2 Jul 2016
It was a pleasure having you here. Your feedback is greatly appreciated. Hope you had a good trip home and yes hope to see you again. Regards Cam and Elaine

8/10 Good

Simon, Dee Why

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and affordable
Checking in and checking out was simple and easy. The staff, Cam and Elaine were friendly and helpful.
Response from Elaine on 2 May 2016
Thank you Simon for your great feedback, it was a pleasure having you here. Nice that you were able to catch up with your family while you were here. Hope to see you again. Regards Cam and Elaine

10/10 Excellent

jess, nsw

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Close to Touristy stuff but I would of appreciated being offered new towels or toilet paper, even if the fries had been thrown out off the table in our room before we were allowed in
Response from Elaine on 27 Apr 2016
Hi Jess Thank you for feedback and score. As they are self contained apartments there is a washing machine and dryer for your towels and 2 rolls of toilet paper is the standard supplied as we are not a hotel and the apartments are not serviced daily hence the price. Not sure what you mean about 'fries being thrown out'. We do hope you come back again. Regards Cam and Elaine

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cam the manger was great... He help us with an early check in of 5am... The room was a great price for the four nights... Pool n BBQ area were nice n peaceful... Will defently be bak to stay here..,
Response from Elaine on 19 Apr 2016
Hi Renee Thanks so much for your fabulous feedback, we like to help out our guests when we can. It was lovely having you here and yes we hope to see you again. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Room comfort
Response from Elaine on 12 Apr 2016
Thank you so much for great feedback, hope we see you again. Regards Cam and Elaine

8/10 Good

Monique, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel will stay again
Hosts friendly and helpful. Hotel was great & reasonable priced for the fantastic location. Was also great to have full Foxtel & air conditioning.
Response from Elaine on 20 Mar 2016
Hi Monique Thanks so much for your review it was a pleasure having you here. Hope you had a good trip home. Yes the air conditioning does help especially with the summer weather we are still having here. Hope you choose to stay with us again. Regards Cam and Elaine

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Too dirty and not safe to stay
Someone will enter your room when you are away. lucky we didn't have any valuable at room... felt totally unsafe to stay. Toilet was dirty we had to clean ourselves cockroaches around kitchen and microwave. they clean rooms only once a week, if you want pay extra toilet papers you have to pay $1 per roll Not a good place to stay Only found Staffs were nice.
Response from Elaine on 28 Feb 2016
Thank you for your feedback. Sorry you did not enjoy your stay. As we mentioned the complex was being painted and the painters had to get onto each balcony. Myself or my partner would knock on each apartment door and if not answered escort the painters onto the balcany for painting, we can assure you your valuables would have been safe. Cam and I take pride in ourselves in cleaning the apartments and have not heard of any cockroaches? Yes toilet paper is extra but you are given 2 rolls when you check in and as it is not a hotel but a self contained apartment most guests supply their own after that. And yes the apartments get cleaned once a week as we are not a hotel and the price does reflect that. Not sure what you mean about security? We have security walk around the building 3 times a night and have had no issues. We do live on site and would have loved to have heard from you while you were here. Regards Cam and Elaine

8/10 Good

Rakesh, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service and nice location.
We enjoyed our stay.
Response from Elaine on 3 Feb 2016
Hi Rakesh Thank you for your fabulous feeback glad you enjoyed your stay. It was a pleasure having you here. Hope you choose to stay with us again. Regards Cam and Elaine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place! 3 min walk to the beach, nice caffe around the corner, friendly staff, quiet....I loved it!
Response from Elaine on 22 Jan 2016
Thank you so much for your review. Glad you enjoyed your stay, yes we love it here. Hope to see you again. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Elaine on 20 Jan 2016
Thank you very much for your great review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to beach and bus/tram.
Took bus from Coolangatta via Pacific Fair to the front door. Caught the tram out and back in the evening - no problems at all. Walked toward the beach to have a lovely beach breakfast. All good!
Response from Elaine on 15 Jan 2016
Hi Thank you so much for you great feedback, yes we think we are in a lovely location. Hope you choose to stay with us again. Regards Cam and Elaine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel clean tidy nice and quite during the day
Response from Elaine on 3 Nov 2015
Thank you for your fabulous feedback. Cam and I try to make our guests stay as enjoyable as possible. Regards Cam and Elaine

6/10 Okay

Dianne

good price during school holidays
was comfortable and cleanish. Our room stunk of cigarette smoke though and bathroom was tiny with no fan. No water pressure either. Had allocated secure parking spot. Sofa bed was completely out of whack and should be replaced and carpet was a old too. Otherwise all good for price and location.
Response from Elaine on 5 Dec 2015
Hi Dianne Thank you for your feedback it helps us improve our business. Sorry about the cigarette smoke as you mentioned it was a good price for school holidays that was partly why that apartment was cheaper as it is being re tiled soon. Did not know about the water pressure we will look into that. The bathroom is of standard size for a one bedroom apartment. The building has an air evacuation system so there is no actual fan. Yes the sofa bed is being replaced we did mention that to you and offered a fold out sofa bed which you declined. We do hope you choose to stay with us again. Regards Cam and Elaine

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel friendly staff
Comfortable..but staff need to put more toilet paper dishwasher liquid there was bare essentials
Response from Elaine on 8 Sept 2015
Hi Thank you for your feedback, it helps us improve our service. Two rolls of toilet paper and one sachet of dish washer powder is standard. These are self contained apartments and they are courtesy supplies. Hope you choose to stay with us again. Regards Cam and Elaine

8/10 Good

Kerryn, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return!!
Great location and super friendly managers!!
Response from Elaine on 24 Oct 2015
Hi Kerryn Thank you for your feedback it means a great deal. Glad you enjoyed your stay, hope to see you again. Regards Cam and Elaine

8/10 Good

Robin

Liked: Cleanliness, staff & service, room comfort
Response from Elaine on 12 Aug 2015
Hi Robin Thank you so much for giving us 4 stars, as you would know it means a lot to our business. Hope you choose to stay with us again. Regards Cam and Elaine

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Response from Elaine on 24 Oct 2015
Hi Vanessa Thank you for your feedback, any comments would be greatly appreciated to help us improve our business. Regards Cam and Elaine

8/10 Good

Darls, Brisbane

Liked: Staff & service
Nice it was close to the beach and shops
The Place was nice the only thing I didn't like was the stairs as there was no lift.
Response from Elaine on 19 May 2015
Thank you for your kind review. Yes unfortunately there is no lift, but this helps us keep the price down and we are always here to help as we live onsite. Hope you choose to stay with us again. Regards Elaine and Cam

8/10 Good

Cameron, Australia - QLD - Regional QLD

Liked: Staff & service, property conditions & facilities
Facilities: Above average; Value: Cheap, Affordable, Economical; Service: Professional, Respectful, Friendly; Cleanliness: Tidy, Clean, Neat;

8/10 Good

Jean, Australia - QLD - Brisbane

Liked: Staff & service
Disliked: Cleanliness
Facilities: Everyday; Service: Friendly; Cleanliness: Dirty; I photo pool looked big. In reality, it was backyard size.