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Reviews of Stratton House Hotel & Spa

3.5 out of 5
Stratton House Hotel & Spa
Gloucester Road, Gloucestershire, Cirencester, England

Reviews

8.4

Very good

Rating 10 - Excellent. 96 out of 218 reviews" "
Rating 8 - Good. 84 out of 218 reviews" "
Rating 6 - Okay. 24 out of 218 reviews" "
Rating 4 - Poor. 13 out of 218 reviews" "
Rating 2 - Terrible. 1 out of 218 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay! Great breakfast
Stayed 2 nights in Mar 2024

8/10 Good

Cody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cute place. Restaurant near (The Plough Inn) has excellent food. Friendly staff. No lifts so stairs to room and lots of doors to go thru to get to room.
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and peaceful
Stayed 2 nights in Feb 2024
Response from Stratton House Hotel on 18 Feb 2024
Thank you! We hope to see you again soon.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Friendly and helpful staff, great location walking distance from town. Fast WiFi, hot and clean shower. Quiet at night. Only slight negative was the bed was a bit soft
Stayed 1 night in Jan 2024
Response from Stratton House Hotel on 19 Jan 2024
Thank you for taking the time to write a review! I will share your glowing review with all of the team.We hope to see you again soon.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had booked a spa experience so decided to stay the night as well. We only live just over 30 minutes away but it’s nice to just get away and relax and relax we did. Lovely place and staff were fantastic. We ventured into the Cirencester for a look as we had never been and thoroughly enjoyed walking around and discovering all the quaint little shops and indoor market. Would definitely consider another visit in the future.
Stayed 1 night in Jan 2024
Response from Stratton House Hotel on 14 Jan 2024
Hello Leslie,Thank you for taking the time to leave such lovely feedback. We are so pleased you enjoyed both the hotel and spa and hope to see you again soon!

10/10 Excellent

Jeffry Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property
Response from Stratton House Hotel on 11 Feb 2024
Thank you so much!We hope to see you again.

4/10 Poor

Ruth

Spa not free to hotel users
Not sure how it can be sold as a hotel and spa when the spa is not available to hotel residents without paying extra for the use of the spa
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Stayed 3 nights in Dec 2023

8/10 Good

Katrina

Stayed 2 nights in Dec 2023
Response from Stratton House Hotel on 9 Jan 2024
Hello Katrina,Thank you for taking the time to give us a review. We hope to see you again soon.

10/10 Excellent

Hardeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great couples retreat
All the staff are really helpful and knowledgeable about the local area and places to go. Food at the hotel is recommended. Definitely worth having dinner there at least one night
Stayed 3 nights in Nov 2023

10/10 Excellent

Balaji

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleasantly surprised with the size and the ambience of the deluxe feature room. It is more of a suite style accommodation. The staff were friendly and responsive. My only recommendation would be to change the bed to a proper king bed rather than joining two beds, otherwise, the overall stay was comfortable and would recommend to others.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with period features and easy parking. Beautiful large room and lovely public areas. Dining in the bar very nice with great food. Very clean and well presented and staff always friendly and helpful.
Stayed 4 nights in Oct 2023
Response from reservations on 17 Nov 2023
Thank you for your review. We are so glad you enjoyed your stay!

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely roo.but noisy floorboards above
The hotel went out of their way to place us in a superb room with king sized bed and walk in shower as per our request. The room itself was lovely, very spacious and well equipped, except we had no towels! They soon appeared once we noted that at reception. Our only downside was the noise from the floorboards of the room above us. Every time the people in the room moved there was a lot of creaking of the floorboards. It was okay for a one night stay but we woukd have asked to move if it had been another night. Such a shame as all the staff were lovely.
Stayed 1 night in Oct 2023

6/10 Okay

NICHOLAS

Business traveller
Liked: Cleanliness, staff & service, amenities
very bad wifi signal
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from reservations on 17 Nov 2023
Thank you for your review. We are so glad you enjoyed your stay!

10/10 Excellent

Maria

Stayed 1 night in Oct 2023
Response from reservations on 17 Nov 2023
Thank you for your review. We are so glad you enjoyed your stay!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Walkable to town & safe
Stayed 2 nights in Oct 2023
Response from reservations on 17 Nov 2023
Thank you for your review. We are so glad you enjoyed your stay!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Pool and the Spa isn’t for Guests
We picked this hotel as it was a hotel and spa, which unfortunately turned out to be an exaggeration. There is no pool even though it’s listed as one of the amenities and the “spa (hot tub)” is an additional charge (£25p.p) which is conveniently missed from the hotel description. If we knew the reality of the facilities actually available at this hotel we wouldn’t have picked it for a weekend getaway.
Stayed 1 night in Oct 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, room comfort
The staff were lovely and friendly. Bed was to hard for me and you could here movements in the adjoining rooms.
Stayed 2 nights in Oct 2023

8/10 Good

Ciera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Enjoyed our stay! Great location 20 min walk into town, good pub next door that serves nice food. Bar in the hotel is lovely and the staff were helpful and so friendly in all areas of the hotel. Room was nice the bathroom is the best part of the room with the huge bath. Would recommend!
Stayed 2 nights in Oct 2023

8/10 Good

Sylvia

Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

wilma

Travelled with partner
Liked: Staff & service
Very quiet , looks very clean but the smell is not very nice. Staff are very friendly too. There is a hot tub but didnt know you have to pay extra for that .
Stayed 2 nights in Sep 2023

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Anna

Stayed 1 night in Sep 2023

4/10 Poor

RWB

Travelled with family
Disappointed to find the Barman did not have Toniic with Bitters
Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 3 nights in Aug 2023

8/10 Good

BP

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DX roadshow
The hotel was great value. Breakfast was superb and freshly prepared. Lovely location with beautiful grounds.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place within walking distance of town
Stayed 1 night in Aug 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Melvyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Dawn

Stayed 4 nights in Jul 2023

8/10 Good

JEFFREY

Stayed 2 nights in Jul 2023

6/10 Okay

Louise

Travelled with group
Has potential but cleanliness needs to be improved
I booked 3 nights to stay with a friend, looking forward to a spa day and enjoying restaurants in Cirencester. The hotel has character and lovely garden. It has the potential to offer a top service but cleanliness let it down. The beds did not have a bed skirt so although the bedding was clean the first think you see are the stains and marks on the base. The room was huge and the bathroom appeared modern and recently upgraded however the back of the bathroom door was filthy as was the edge of the shower screen. When eating lunch in the restaurant we were unsure if the water jug was clean!
Stayed 3 nights in Jul 2023

10/10 Excellent

Kyrylo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are big and staff is very friendly
Stayed 6 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

R N

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only 2 points First Couldn’t stretch my legs out in the bath & why put a gratitude charge on your final bill when it’s stated in your room information booklet that these are not added to your bill?
Stayed 2 nights in Jul 2023

6/10 Okay

John

Stayed 1 night in Jul 2023

10/10 Excellent

Kyrylo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, big rooms
Stayed 1 night in Jul 2023

6/10 Okay

Tanya, plymouth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Staff very lovely and friendly. Room did need a good hoover around static furniture, bathroom shower grout needs some cleaning and attention. - I passed this info on at the time of checking out. Good breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
we stayed in the older building which had been tastefully updated and had a very pleasant feel. The staff were very friendly, helpful and well trained. The food and service were very good. We hope to return.
Stayed 2 nights in Jun 2023
Response from Reservations on 1 Jul 2023
Thank you for your review.

8/10 Good

Roger

Stayed 1 night in Jun 2023
Response from Reservations on 26 Jun 2023
Thank you for your review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Reservations on 11 Jun 2023
Thank you for your review

6/10 Okay

Janet

Stayed 1 night in May 2023
Response from Reservations on 11 Jun 2023
Thank you for your review

10/10 Excellent

Amanda

Stayed 1 night in May 2023
Response from Reservations on 1 Jun 2023
Thank you for your review

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place so much. It is the type of English countryside hotel that I recall fondly from when I lived in England many years ago. Top quality service and facilities.
Stayed 1 night in May 2023
Response from Reservations Team on 28 May 2023
Thank you for your lovely review. We are pleased to hear that you had an enjoyable stay with us.