Whilst being a little disconcerting i.e. no reception desk to check in at, the support I got regarding access the apartment and getting the keys was excellent. The apartment/flat itself is in a good location for accessing nearly everything in the city, but is showing its age - a bit tired and worn (but that is reflected in the rating i.e. 3.5 stars). That said it was comfortable and having the balcony was a real bonus. The kitchenette is well stocked and the apartment comes with a good supply of basic amenities e.g. washing up, laundry, bathroom necessities.