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Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 251 out of 555 reviews
5 - Excellent 45%
Rating 4 - Good. 220 out of 555 reviews
4 - Good 40%
Rating 3 - Okay. 58 out of 555 reviews
3 - Okay 10%
Rating 2 - Poor. 18 out of 555 reviews
2 - Poor 3%
Rating 1 - Terrible. 8 out of 555 reviews
1 - Terrible 1%

4.4/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Thougjt it was a littir run down
Stayed 1 night in Sep 2021

3/5 Okay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
lots of staff and very welcoming and friendly... but very badly organised in the bar and restaurant - lacking co-ordination and focus on each table's requirements. It takes ages to get served at the bar or even getting our table cleared at dinner or breakfast or in the bar. Lots of people took one look at the state of the bar queue, the empty glasses on every table and walked away... I know many locals who say the same... If you do want breakfast or dinner you must book ahead as early as possible. Food was delivered quickly, hot and quality was good - thanks. Housekeeping didn't clean the room - the next day they told me they will only make up the room if I've booked it with reception......despite putting the make up room sign,... Reception didn't tell me about this... The hotel its decor and facilities are good - thank-you - but please get some organisation and management. Thanks
Stayed 2 nights in Sep 2021

4/5 Good

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed for 5 nights during the last week of August. Although the hotel was as described, the biggest issue we had was the fact that the room service was only done ‘once’ during a 5 night stay! With us paying a premium for a suite room and 4 of us was very frustrating. Going down to reception to ask for some more toilet paper and some clean towels wasn’t what I’d would have expected from a HILTON hotel - would you?
Stayed 5 nights in Aug 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in time was delayed .Recommend breakfast buffet to have wider choices
Stayed 2 nights in Aug 2021

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a suite, perfect for our family
Stayed 1 night in Jul 2021