Dear Jess,Thank you for choosing to stay with us and for sharing your feedback.We appreciate your detailed review and understand your concerns. We apologise for any issues you experienced, your comments have been noted and we will act on them ASAP.We're glad to hear that you found the pool to be a highlight of your stay. It's always good to have a refreshing amenity to enjoy.We hope that despite the mixed experience, you had a wonderful holiday season and we wish you a fantastic year ahead. If your travels bring you back to the area, we'd be happy to welcome you again and provide a more enjoyable stay.Kind Regards,Guest ServicesGladstone Downtown Central Apartment Hotel

Dear Michelle,Thank you for choosing to stay with us We apologise for the inconvenience you experienced with the TV reception for channels 7 and 9. Your input is valuable, and we will address this issue to ensure a better experience for our guests in the future. If there are any other aspects you enjoyed about your stay or any suggestions for improvement, please feel free to share. We hope to have the opportunity to provide a more seamless experience on your next visit.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel

sorry to hear you had single beds and no tv but you didnt see reception or talk to any staff, if you had your bed would of been put into a king as they are the same beds just pushed together and as for tv ariel we have 20 of them in reception so if you had seen us it would of been rectified,

Thankyou for your feedback but please add how rude and aggressive you were towards the staff in reception, did not want to give any details of your room or name, reception did apologize to you and was fixed immediately you were informed if you had rung that night we could of stopped this issue of door not being locked, you chose not to ring so therefore unaware of your issue until your very rude self came down to reception, thankyou for not going to stay again i really appreciate it.

Dear Kent,We appreciate your excellent rating and feedback. It is great to know that you had a wonderful stay with us and enjoyed our location and amenities. We look forward to seeing you again soon for another fantastic experience.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel

Dear Warwick,We sincerely apologise for the issues you faced during your stay at our hotel. We understand how frustrating it must have been to deal with the flashing smoke alarms and the unclean room. We appreciate your honest feedback and we will use it to improve our services and facilities. Unfortunately, we could not offer you a refund for your second night as it was against our cancellation policy as we do require 24 hours notice. However we hope you will come back and give us another opportunity to provide you with a better experience.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel

Dear Petar,Thank you for taking the time to review your recent stay. We apologise for any inconvenience caused during your stay and for the issued mentioned.We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel

Dear Scott,Thank you for taking the time to leave a perfect 10 out of 10 rating for your recent stay. It's wonderful to hear that you had a great experience with us.We strive to provide exceptional service and comfortable accommodations to all of our guests, and we're thrilled that we hit the mark for you.Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Kind regards,Guest ServicesGladstone Downtown Central Apartment Hotel

Dear Nelson,Thank you for staying with us. We are glad to hear that you had a good stay, and appreciate your rating of 4 out of 5.If there is anything specific that we can improve on to make your next stay with us more enjoyable, please do not hesitate to let us know. Your feedback is valuable to us as we strive to continuously improve our services and facilities.We hope to have the opportunity to welcome you back soon for an even better experience.Kind Regards,Guest ServicesGladstone Downtown Central Apartment Hotel

thankyou for your feedback we will look into your concerns

Hi Michael, Thank you for your review of Gladstone Downtown Central. We are grateful for your comments about the location and showers. We wish you all the best and safe travels.

Hi Denise, Thank you for your rating of Gladstone Downtown Central. We wish you all the best and safe travels.

Hi Shane, Thank-you for your great review! And yes our 2 bedroom units are nice and spacious for families! We are glad you enjoyed your stay and that we could accommodate your needs. We look forward to welcoming you and your family again.

Thank you

We hope to welcome you again

Thank you for your nice review

Thank you for your nice review

Thank you for your feedback Graham we appreciate it.

Thank you for staying with us we appreciate your feedback

Thank you for your nice review

Thank you for your feedback. We look forward to welcoming you back to Quest Gladstone in the near future. Best regards, The Quest Gladstone Team

Dear Traveler, Thank you for taking the time to provide your feed back and for your lovely comments, we are always looking for ways to improve our service and facilities to our guests. We very much look forward to welcoming you back to Quest Gladstone in the near future. Best regards, General Manager

Dear Traveler, Thank you for taking the time to provide your feed back and for your lovely comments. We are thrilled to hear you thoroughly enjoyed your stay. We very much look forward to welcoming you back to Quest Gladstone in the near future. Best regards, General Manager

Dear Traveler, Thank you for taking the time to provide your feed back. We very much look forward to welcoming you back to Quest Gladstone in the near future. Best regards, General Manager

Dear Traveler, Thank you for taking the time to provide your feed back and for your lovely comments. We very much look forward to welcoming you back to Quest Gladstone in the near future. Best regards, General Manager

Dear Traveler , Thank you for taking the time to give us your feed back and we are glad you keep coming back! We love our location too. We look forward to to welcoming you back again soon. Kind regards Adele Property Manager

Dear Traveler, Thank you for taking the time to give us your feed back, we are always looking for ways to improve our service and facilities to our guests. I am happy we we able to accommodation your early check in request and the team were friendly! We hope to welcome you back again soon. Kind regards Adele Property Manager

Dear Andrew, Thank you for taking the time to give us your feed back and for your lovely comments, we are always looking for ways to improve our service and facilities to our guests. We love our location too and so glad you enjoyed the cool room to check in to! We hope to welcome you back again soon. Kind regards Property Manager

Dear Traveler , Thank you for taking the time to give us your feed back and for your lovely comments, we are always looking for ways to improve our service and facilities to our guests. Glad you enjoyed the upgrade and you had all the facilities you needed in the apartment. We hope to welcome you back again soon. Kind regards Property Manager

Dear Traveler, Thank you for taking the time to give us your feed back, we are always looking for ways to improve our service and facilities to our guests. I do apologise that the sofa was not up to standard in your apartment, we are in the process of upgrading these. I have passed on your your noisy air condition to our maintenance team to investigate and again apologise for any disruption it may have caused you. I do hope that you will consider staying with us again some time in the future. Kind regards Adele Lewis Property Manager

Thank you for taking time to provide us with your feedback, it is very much appreciated We look forward to welcoming you back

Dear Glen Thank you for taking time to provide us with your valuable feedabck, it is greatly appreciated

Dear Jennifer We regret that you have not raised the issue of your room allocation during your stay, however we are very pleased that you have found our staff and services to your satisfaction We look forward to your next visit keeping in mind your requirements for a quit room

Dear Mandi Thank you very much for taking time to provide us with your feedback, I’m delighted to passed on to our team member We look forward to your next visit

Dear Debra Appreciate you feed back Look forward to your next visit

Dear Martin Thank you for your feedback, it is very pleasing that you found our team have found our team providing an excellent service We look forward to your next visit

Thank you Charli we look forward to your next visit

Thank you for taking time to provide us with your feedback We look forward to welcoming you back to Quest Gladstone

Thank you for taking time to provide us with your feedback We look forward to welcoming you back to Quest Gladstone

Thank you for taking time to provide us with your feedback, our staff are more than happy to help with your luggage when requested. We look forward to welcoming you back to Quest Gladstone

Thank you Lynore for taking time to provide us with your feedback We look forward to welcoming you back to Quest Gladstone

Thank you for your feedback Sorry we were not advised of the A/C issue during your stay, our contractors have been called in and advised that A/C was in good working order.